Elastic Enterprise Search vs. Glean

Swiftype is excellent for e-commerce companies and especially the financial services sector where speed plays a major role in executing transactions. It is also very dynamic and customizable. It is very useful for electronics/travel reservations on e-commerce sites also. The only place it is inappropriate is when it comes to indexing a website in which case Google is slightly better, as I mentioned before. There is nothing much to complain about here in regards to the breadth of applications and analytics it offers.

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When I am interviewing candidates and they start asking specific questions that I dont know the answer to, I use Glean chat to quickly find answers. It helps save time because I can really quickly find the answers to anything. I think if leaders care about their employers, they would get Glean!

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• It's very easy to implement. The documentation is great and you can be up and running very quickly.
• It's easy to configure. The web-based user interface makes it super simple to configure (i.e. customize search rankings, edit synonyms, etc.).
• Their support is very friendly and helpful. Whenever I had a question or couldn't figure something old, they were quick to help me out.

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• Single search capability across all systems
• High accuracy of search results
• Saves you time in day to day work
• Offers customization with the homepage and go links

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• Swiftype does not have indexes ready to go. When you add a new website to the search set, it takes some time to index the website. This is something that is different from what Google does. Google in this particular aspect does a relatively better job.
• Swiftype is very expensive, this makes it difficult for smaller companies to afford.

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• The AI Chat can definitely improve. I will ask it questions about our sales process and it should be referencing documents that I know are in our company Glean, but it will give me the wrong answer.

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I give it a 5 because of the chat not giving accurate answers and also sometimes I will search for documents that I know used to be in Guru before we had it but now it is no longer in Glean

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Google Search Appliance is no longer supported. Apache Solr is a popular, free open source solution, but it lacks a web crawler and is more difficult to configure and maintain.

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Personally I am not from the evaluation team but I feel ChatGPT , Gemini are good as well.

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• It has a positive impact as it helps traders and other users to seamlessly use applications.
• It has a positive ROI and we would know the results in time to come.

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• Quickly able to find answers for customers allowing me to be more proactive with them
• allows me to quickly access info for all follow up emails for customers

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