Eleveo vs. Klaus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eleveo
Score 9.2 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Klaus
Score 8.9 out of 10
N/A
High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°…
$0
Up to 10 conversation reviews per week
Pricing
EleveoKlaus
Editions & Modules
No answers on this topic
Free Trial
$0.00
Up to 10 conversation reviews per week
Offerings
Pricing Offerings
EleveoKlaus
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBoth plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews
More Pricing Information
Best Alternatives
EleveoKlaus
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
Medium-sized Companies
Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EleveoKlaus
Likelihood to Recommend
8.7
(9 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
EleveoKlaus
Likelihood to Recommend
ZOOM International
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
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Klaus
No answers on this topic
Pros
ZOOM International
  • Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient.
  • The follow up with the customer experience is smooth and flawless.
  • The ease of initial installation and the operations of it including adding and removing agents.
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Klaus
No answers on this topic
Cons
ZOOM International
  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
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Klaus
No answers on this topic
Support Rating
ZOOM International
At the moment there is no reason to use the ZOOM support.
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Klaus
No answers on this topic
Alternatives Considered
ZOOM International
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
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Klaus
No answers on this topic
Return on Investment
ZOOM International
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
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Klaus
No answers on this topic
ScreenShots

Klaus Screenshots

Screenshot of DashboardScreenshot of ReviewsScreenshot of NotificationsScreenshot of FiltersScreenshot of Extensions