Eleveo vs. Klaus
Eleveo vs. Klaus
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eleveo | N/A | Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. | N/A | |
Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
Eleveo | Klaus | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
More Pricing Information |
Eleveo | Klaus | |
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Small Businesses | 8x8 Contact Center Score 7.7 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eleveo | Klaus | |
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Likelihood to Recommend | 8.7 (9 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Eleveo | Klaus | |
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Likelihood to Recommend | ZOOM International | Klaus No answers on this topic |
Pros | ZOOM International | Klaus No answers on this topic |
Cons | ZOOM International | Klaus No answers on this topic |
Support Rating | ZOOM International | Klaus No answers on this topic |
Alternatives Considered | ZOOM International | Klaus No answers on this topic |
Return on Investment | ZOOM International | Klaus No answers on this topic |
ScreenShots | Klaus Screenshots |