Emburse Certify vs. Routespring

Certify is not well suited for multi-dimensional ERPs. Although Certify 'offers' general ledger dimensions GLD, the use of them is extremely limited. Filtering on any GLD can only be done once. There is not the possibility for creating hierarchies with the dimensions. The only method of exporting is via a flat file or the open API, which I understand is quite limited. This software is for a smaller scaled business that is not trying to track across dimensions or create hierarchies. Data flow is one directional. I cannot emphasize enough the shortcomings of the reporting. The parameters are mostly based on expense dates rather than expense reports. There are entirely too many of them, and some of them perform the function!

Incentivized

Routespring is definitely well suited for companies looking to keep track of all of their employee travel in one place, set a cap on spending for flights, provide reports when needed on travel costs and eliminate the need for employees to collect multiple receipts to turn in for travel reimbursement at the end of a trip. It is a simple platform to use once you get the hang of it, which really doesn't take that long if you are even mildly tech-savvy. As a non-profit with guests who were booking travel to our annual conference from all over the world, we did run into a few things that didn't quite fit (ex: couples booking together have to choose their spouse under the "employees" tab, and we had to make certain we had every single email address domain name our guests were using entered on the backend, so they were able to book with that email address). But these were small details and not deal breakers for us using the platform.

• Integration with Amtrav or other travel booking systems. Certify has a tight integration with travel systems that makes it feel nearly like one cohesive tool.
• Easy expense options. Use OCR on receipts, import from credit cards and merge items, approve and inquire about expenses. Track your submissions.
• Easy UI. Friendly and easy to navigate without getting lost.

Incentivized

• User-friendly approval process
• Centralized payments for all travel
• Excellent & very responsive customer service and account management
• Flexible budget controls

• Reporting: I would like to see more chart availability from the program. We include various data points from Certify in our monthly financial statement package. Currently, we export data from the program and create our own pivot tables to create charts.
• Dashboard feature: It would be nice to be able to use the data for a specific date and then be able to print that information.
• Can't think of another one. As stated before, they listen to their customers so prior issues have been addressed and implemented.

Incentivized

• It's hard to tell where to go to book a flight right after you create an account.
• It is a pretty basic design - I think they'd raise confidence in their tech skills even further if the site were a little flashier.
• The site is geared toward companies whose employees all have the same email address domain. However, they are able to accommodate different email addresses if you provide them so they can add the domains to your account.

If the integrations with our card programs had succeeded, I expect [Emburse] Certify would have worked well for expense submitters and approvers. During the short time that the American Express Business integration was active, transactions flowed smoothly, and the expense reporting and receipt matching functions were quite good. The [Emburse] Certify mobile app was particularly powerful and easy to use.

Incentivized

The measure of support is how well they respond when you really need them, like when the system is not performing correctly. We have been on the platform less than a year, and there have been at least 2 instances, where the platform was down. The 2nd time was the day before out fiscal year end. And they need a development website. When they are making changes to your LIVE instance, and things go wrong, the client is the first to know about it! I've come to understand that Certify has tiers of support. Those in tier 1, barely know more about the software than the users. I sent a request for a report that shows expense reports currently pending approval and after 5 days of back and forth I was told to build it myself.

Incentivized

After trying for weeks to (unsuccessfully) set up an account with another online booking agency, we contacted Routespring to see if they could help us based on the great reviews we saw. It took them about three days total to have everything in place and ready for our guests to start booking their flights while ticket prices were still reasonable. They have been attentive to all of our needs, respond quickly and professionally to guest questions, and are a lot of fun to work with as well. We couldn't have asked for a better partner for this project!

Before Certify, there was only manual expense reports entered for our company. This took too much time for employees too finish and caused a delay of efficiency. With Certify, it is easier to access and finish each report with the right amount of effectiveness and efficiency it needs. Certify is really helpful in saving a lot of time for employees that do not have time.

Incentivized

At the time, TripActions did not have sufficient price controls or out of policy approval process for us to continue using them. Routespring makes it very easy to have visibility and control on our travel spend

• The organization and automatic flow of the expense report to approvers and then AP saves time for all. The user has agreed that it is easier and quicker to prepare the expense report and the managers and AP department finds the automated process to be quicker and more efficient. Time saved is money saved.
• Certify can recognize if a duplicate expense is submitted or if an expense is submitted too late to be reimbursed according to our policies. This prevents us from reimbursing an expense in error.
• We use a customized report to track a specific type of expense that gets submitted by our sales team. There is a limit on what can be spent on specific expenses that fall into an entertainment category and the report helps us to stay within the limits. Previously, without this tool, we had spent so much more time manually tracking these expenses and had gone over the limits, creating a deficiency in our processes.

Incentivized

• We've improved travel policy compliance with approval process. We achieve average 97% compliance.
• We have utilized 83% of the airlines credits with Routespring's automated credit use feature.
• Overall we have saved 55% by switching to Routespring from TripActions