Powerful software, if it worked the way it was supposed to
April 13, 2021

Powerful software, if it worked the way it was supposed to

Enrique Abello | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Emburse Certify

We used [Emburse] Certify to help streamline our expense reporting process. We previously used an outdated paper-based procedure that delayed reporting, sometimes by months, and the goal of implementing [Emburse] Certify was to not only speed up the process but also to increase visibility to our company's spend. The [Emburse] Certify solution was rolled out to the entire organization over the course of several months.
  • Mobile app is very good, particularly at matching receipts with expenses
  • Web-based desktop interface is user-friendly
  • Automated expense reports are attractive for busy managers
  • After-sales support is terrible
  • Not all credit card programs are supported
  • Integration with other programs is complicated
  • Overall initial cost was lower than many competitors
  • Amount of configuration and testing time required from internal implementation team was difficult to manage
  • Failure of the implementation resulted in additional costs, and confusion when trying to undo configurations and integrations
The cost to implement [Emburse] Certify was lower than the primary competition (Concur), but the integration with our existing card programs simply did not work the way we expected it to and the way it was sold to us. Any money saved by going with Certify over Concur was lost when we scrapped to program and ended up with Concur anyway.

Do you think Emburse Certify delivers good value for the price?

Not sure

Are you happy with Emburse Certify's feature set?

Yes

Did Emburse Certify live up to sales and marketing promises?

No

Did implementation of Emburse Certify go as expected?

No

Would you buy Emburse Certify again?

No

If the integrations with our card programs had succeeded, I expect [Emburse] Certify would have worked well for expense submitters and approvers. During the short time that the American Express Business integration was active, transactions flowed smoothly, and the expense reporting and receipt matching functions were quite good. The [Emburse] Certify mobile app was particularly powerful and easy to use.
Implementation support left a lot to be desired, and the increased workload on our internal implementation team (made up of representatives from the accounting and human resources departments) was significantly greater than expected. Once the [Emburse] Certify software was in place, post-implementation support was all but useless and could not address a basic request -- to reestablish the integration with our American Express Business cards.
[Emburse] Certify seems to have been designed with large organizations in mind, particularly those with corporate card programs as opposed to "small business" cards. The integration with American Express Business accounts failed after less than a year, and was not reestablished before we pulled the plug on the whole project. Even worse, [Emburse] Certify's support team wasn't able to offer alternatives.

Emburse Certify Feature Ratings