Overall Satisfaction with Emburse Certify
We used [Emburse] Certify to help streamline our expense reporting process. We previously used an outdated paper-based procedure that delayed reporting, sometimes by months, and the goal of implementing [Emburse] Certify was to not only speed up the process but also to increase visibility to our company's spend. The [Emburse] Certify solution was rolled out to the entire organization over the course of several months.
- Mobile app is very good, particularly at matching receipts with expenses
- Web-based desktop interface is user-friendly
- Automated expense reports are attractive for busy managers
- After-sales support is terrible
- Not all credit card programs are supported
- Integration with other programs is complicated
- Overall initial cost was lower than many competitors
- Amount of configuration and testing time required from internal implementation team was difficult to manage
- Failure of the implementation resulted in additional costs, and confusion when trying to undo configurations and integrations
The cost to implement [Emburse] Certify was lower than the primary competition (Concur), but the integration with our existing card programs simply did not work the way we expected it to and the way it was sold to us. Any money saved by going with Certify over Concur was lost when we scrapped to program and ended up with Concur anyway.
Do you think Emburse Certify delivers good value for the price?
Not sure
Are you happy with Emburse Certify's feature set?
Yes
Did Emburse Certify live up to sales and marketing promises?
No
Did implementation of Emburse Certify go as expected?
No
Would you buy Emburse Certify again?
No