Overall Satisfaction with Emburse Certify
We are currently using Emburse to process T&E expense reports for employees and corporate cards as well. The platform is being used across the whole organization. We have <50 employees and about 1/2 of them process expense reports on a regular basis. This solution is simple. It is compatible with QuickBooks and NetSuite. We do not use either of these platforms for our ERP. The platform does not integrate with any other ERP. It is addressing the issue of double data entry and the cost associated with our last solution. Previously AP would have to manually enter the data from the old expense management system into the ERP. Certify does at least allow us to import the reports into our ERP via the API.
- Tracks for duplicate receipts - Based on receipt date and amount, Certify will flag duplicate receipts and with a click drill down to the report it has matched to duplicate to.
- Split Expenses - The split expense function is easy to use and understand. Certify allows for multiple splits by amount or percentage.
- Report Executive - Allows for the automatic building of expense reports based on a predetermined time.
- Credit Cards - Merge receipts option. This option will merge together receipts and expense lines based on date and amount.
- Unsophisticated - This platform is too simple for a system anymore robust than QuickBooks.
- Reporting - There are over 50 reports in the system and not one of them will yield a report showing "current expense reports awaiting approval". The Custom Report Builder is limited in scope. Once a report is written, it is stifled by preset parameters.
- Navigation - There is not a "Save" button anywhere in the platform. "Return" is not a universal term for "Save". It's clunky to use. Navigational icons change meanings depending upon how/when they are used. When creating a report, that entering a receipt date range is mandatory, is a complete waste of time and useless.
- Wizards - Throughout the software "wizards" are referred to as the list of red colored instructions one encounters upon having left out needed information. A wizard is not a list instructions. It is a guided set of instructions that lead to the correct result.
- Support - The first tier of support in Certify is not knowledgeable of the software. Our system has been put into chaos on more than one occasion due support having not something correctly. There is no obvious way to call them. They don't even have people in chat anymore. It's a stupid bot.
- Certify has eliminated the double data entry we were doing, but any platform we chose would have accomplished that.
- Due to the limited reporting functionality, Certify has not been helpful as an expense management reporting tool.
We used Concur prior to Certify. It cost 5x as much and was not worth the money. We also looked at Expensify, which had minor issues compared to what we are dealing with in Certify. Certify does not compare to Concur. The platforms are in two different leagues. Expensify is a good comparison and it is compatible with major ERPs like Sage Intacct. Nexonia, is actually also an Emburse product and likely would have been a better fit given it's integration capabilities with Sage Intacct.
Do you think Emburse Certify delivers good value for the price?
Yes
Are you happy with Emburse Certify's feature set?
No
Did Emburse Certify live up to sales and marketing promises?
No
Did implementation of Emburse Certify go as expected?
No
Would you buy Emburse Certify again?
No