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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Employee Navigator

    Score8.7 out of 10
    N/AEmployee Navigator is a benefits-focused HR system from the company of the same name in Maryland.N/A

    KronoDesk

    Score6.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.

    $190.99

    per month 3 concurrent users (minimum)

    Pricing
    Employee NavigatorKronoDesk
    Editions & Modules
    No answers on this topic
    Cloud
    $63.66 per
    per month per concurrent user
    Download
    $633.66
    per year per concurrent user
    Offerings
    Pricing Offerings
    Employee NavigatorKronoDesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing on cloud plans. Discount available for volume of concurrent users. 3 concurrent user minimum.
    More Pricing Information
    Features
    Employee NavigatorKronoDesk
    Incident and problem management
    Comparison of Incident and problem management features of Employee Navigator and KronoDesk
    Feature
    Employee Navigator
    -
    Ratings
    KronoDesk
    8.2
    1 Ratings
    0% above category average
    Organize and prioritize service tickets00 Ratings8.21 Ratings
    Expert directory00 Ratings8.21 Ratings
    Subscription-based notifications00 Ratings8.21 Ratings
    ITSM collaboration and documentation00 Ratings8.21 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings8.21 Ratings
    Self Help Community
    Comparison of Self Help Community features of Employee Navigator and KronoDesk
    Feature
    Employee Navigator
    -
    Ratings
    KronoDesk
    8.2
    1 Ratings
    2% above category average
    External knowledge base00 Ratings8.21 Ratings
    Internal knowledge base00 Ratings8.21 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Employee Navigator and KronoDesk
    Feature
    Employee Navigator
    -
    Ratings
    KronoDesk
    8.4
    1 Ratings
    5% above category average
    Customer portal00 Ratings8.21 Ratings
    IVR00 Ratings8.21 Ratings
    Social integration00 Ratings8.21 Ratings
    Email support00 Ratings9.11 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    Best Alternatives
    Employee NavigatorKronoDesk
    Small Businesses
    Ease
    Score9.9 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Ease
    Score9.9 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    ADP Mobile Solutions
    Score8.4 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Employee NavigatorKronoDesk
    Likelihood to Recommend
    9.0
    (6 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Employee NavigatorKronoDesk
    Likelihood to Recommend
    Employee Navigator
    We are very pleased with the change to [Employee Navigator] as it offers more what we needed. It's very customizable and has many features that can be added or taken away depending on business needs. I'd only say it would be less appropriate for a business quite smaller than ours who needed very little in comparison.
    Incentivized
    Read full review
    Inflectra Corporation
    I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
    Read full review
    Pros
    Employee Navigator
    • Time off requests. These are easy to perform and track as an employee and user.
    • Time off approvals. Couldn't be easier. Time of approvals or denials are sent via email and are one-click tasks. Also can be performed in the web UI, but it's so easy.
    • Manager reporting. Managers can easily see reports on employee time off and make decisions based on that.
    Incentivized
    Read full review
    Inflectra Corporation
    • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
    • The overview and tracking are most important to me.
    Read full review
    Cons
    Employee Navigator
    • It is a great stand alone product. We would like it to tie into a more robust HR solution and communicate with payroll.
    • Initially there are a lot of features that are turned off, I like to know what a program is capable of so I can be more strategic in implementing a solution.
    • Having a broker in the middle is both good and bad.
    Incentivized
    Read full review
    Inflectra Corporation
    • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
    • A quick issue entry with the most important information would be helpful.
    • A "live" report that can contains my current "hot" issues would be helpful.
    Read full review
    Support Rating
    Employee Navigator
    So far, we have had very little reason to call in to Employee Navigator support. Our team who works with them have found it easy and simple to work with them when needed. They aren't able to work on much or divulge how the system works internally, nor what's on the roadmap, but it is still helpful to have timely confirmation.
    Incentivized
    Read full review
    Inflectra Corporation
    No answers on this topic
    Alternatives Considered
    Employee Navigator
    Most of the systems I've used for HRIS systems have been part of the payroll system. What stands out with Employee Navigator is the ability to key your benefit changes into one place, and all vendors are notified of the updates -- no more logging on to three or more sites to make an address change to an employee.
    Incentivized
    Read full review
    Inflectra Corporation
    Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
    Read full review
    Return on Investment
    Employee Navigator
    • We spent about half the time on open enrollment than we did in the last two years. Employee Navigator was much easier for staff to navigate and be able to complete their open enrollment independently
    • We've saved several thousand dollars in setup fees to link with insurance carriers since moving to Employee Navigator
    Incentivized
    Read full review
    Inflectra Corporation
    • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
    Read full review
    ScreenShots

    KronoDesk Screenshots

    Screenshot of an example dashboard.Screenshot of the knowledge base.Screenshot of the reporting interface.Screenshot of the support forums.