Enghouse Vidyo vs. Grasshopper

I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast. Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.

Incentivized

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Incentivized

• I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
• To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
• I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).

Incentivized

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

Incentivized

• The design and the branding give little to be desired
• Customer support is below average
• The API must be rewritten and add more functions that are commonly requested.
• Project codes are not well maintained and hard to find.

Incentivized

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Incentivized

Though not as widely used as Zoom or Google Hangouts, it is very competitive as far as features and usability

Incentivized

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

We have an internal tech team dedicated to setup and troubleshooting of Vidyo. This makes it very easy, because we have access to our own employees for help. Rarely have I or anyone I work with had to escalate something to Vidyo themselves, and we're lucky to have the internal administrators that run the show. Almost like Vidyo is ours and ours alone.

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

Vidyo gives all of the competitors a run for their money. Since it works seamlessly, is easy to use, and has a clean UI. Screenshare could benefit from some work, like the ability to share multiple screens from different users at the same time. The search function could be improved, but overall, it's a great software.

Incentivized

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Incentivized

• It did help us reach the objective of education - after a while, everyone had a chance to connect and the quality of video/audio once you're in is great. It's just getting there that isn't up to par (but hopefully would be changed in next versions).

Incentivized

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized