Epicor BisTrack vs. Zoho One

Specifically Eipcor comes in handy daily by easily tracking manpower, deliveries, inspections, and other daily tracked items. It is well suited for day to day operations where others can fill in or pick up if somewhere were out of the office. Epicor is less appropriate in providing weekly updates to teams and customers. It is easier to extract the necessary information off of the software to generate your own reports then try to procure one using the software itself.

Incentivized

ZOHO One helps us keep all our ZOHO tools in one place, and it is very effective as each and every member of the organization has access to the data, which can help us improve ourselves as an organization and ensure that all of us are aligned with our business goals.

• Inventory Management
• Pricing and Quoting Features
• Sales and Order Processing
• Business Analytics

Incentivized

• CRM integrates nicely using our Zapier environment.
• The Lead to Contact/Account Conversion is very intuitive.
• Deals, Sales Orders, and Contract Zoho Sign work well together.

• Support takes too much time
• Cannot make certain changes, must contact support

Incentivized

• More sophisticated CRM
• Social media management is pretty week
• Further improvement in giving options for customization and integration of the apps

Epicor BisTrack is essential for those in the lumber and building materials industry, especially if they are in the wholesale/distribution side of things. I provided the rating because I feel that BisTrack has contributed a lot for my company and provided with essential information for decision-making on a day-to-day basis. The score also reflects that while BisTrack is an essential software for my business, there is also room for improvement so that the end users will be able to obtain what they need from the software.

Incentivized

While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently

Incentivized

Apologies, our company's IT department contacts support on our behalf. I have never contacted Epicor BisTrack's support myself; only through my company's IT team.

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

Epicor BisTrack helps keep track of things better and it in fact much easier to use.

Incentivized

I wasn’t part of the decision-making process, but I will say that coming into using Zoho One, I was really skeptical. Based on my use of it about 10 years ago, but I have seen massive improvement. It is really quite functional and allows us to do a lot of different things that we weren’t able to do before. I’d say it’s very competent in the market and for the price. It makes sense for a lot of smaller companies.

Incentivized

• Epicor allows any team player to step into a project and have everything at their fingertips that is well trained in the software
• Epicor seamlessly allows cross communication between teams on RFI's, meetings and subcontractors

Incentivized

• Huge positive impact for customer interaction tracking
• Hugely positive for our document management and e-signatures
• I used it to create our entire website

Incentivized