Epicor Eagle vs. Epicor Prophet 21

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor Eagle
Score 8.2 out of 10
N/A
The Epicor Eagle N Series is Epicor's present comprehensive retail software system built around features such as multichannel sales, a point-of-sale system, and inventory and merchandising management.N/A
Epicor Prophet 21
Score 5.8 out of 10
N/A
Prophet 21 from Epicor is a distribution ERP providing SCM capabilities (warehouse, inventory) as well as the ability to streamline quote-to-cash cycle, improve margins, and fulfill orders.N/A
Pricing
Epicor EagleEpicor Prophet 21
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor EagleEpicor Prophet 21
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Epicor EagleEpicor Prophet 21
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
6.6
4 Ratings
9% below category average
Pay calculation00 Ratings8.04 Ratings
Benefit plan administration00 Ratings6.72 Ratings
Direct deposit files00 Ratings5.93 Ratings
Customization
Comparison of Customization features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
9.0
15 Ratings
21% above category average
API for custom integration00 Ratings9.015 Ratings
Plug-ins00 Ratings9.014 Ratings
Security
Comparison of Security features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
8.6
24 Ratings
6% above category average
Single sign-on capability00 Ratings9.321 Ratings
Role-based user permissions00 Ratings8.023 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
6.4
27 Ratings
9% below category average
Dashboards00 Ratings6.021 Ratings
Standard reports00 Ratings6.027 Ratings
Custom reports00 Ratings7.022 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
6.0
23 Ratings
24% below category average
Accounts payable00 Ratings5.823 Ratings
Accounts receivable00 Ratings5.823 Ratings
Global Financial Support00 Ratings3.010 Ratings
Primary and Secondary Ledgers00 Ratings1.212 Ratings
Journals and Reconciliations00 Ratings9.013 Ratings
Configurable Accounting00 Ratings5.811 Ratings
Standardized Processes00 Ratings5.813 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.7
25 Ratings
129% below category average
Inventory tracking00 Ratings2.225 Ratings
Automatic reordering00 Ratings2.218 Ratings
Location management00 Ratings1.321 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
8.0
25 Ratings
3% above category average
Pricing00 Ratings8.024 Ratings
Order entry00 Ratings8.025 Ratings
Credit card processing00 Ratings7.019 Ratings
Cost of goods sold00 Ratings8.024 Ratings
Order Orchestration00 Ratings8.013 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
4.2
16 Ratings
55% below category average
Billing Management00 Ratings5.813 Ratings
Cash and Asset Management00 Ratings5.814 Ratings
Travel & Expense Management00 Ratings4.59 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings1.28 Ratings
Period Close00 Ratings1.315 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
9.0
8 Ratings
17% above category average
Budgeting and Forecasting00 Ratings9.06 Ratings
Project Costing00 Ratings9.04 Ratings
Cost Capture00 Ratings9.04 Ratings
Capital Project Management00 Ratings9.03 Ratings
Customer Contract Compliance00 Ratings9.08 Ratings
Project Revenue Recognition00 Ratings9.03 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.0
3 Ratings
149% below category average
Project Planning and Scheduling00 Ratings1.03 Ratings
Task Insight for Project Managers00 Ratings1.03 Ratings
Project Mobile Functionality00 Ratings1.03 Ratings
Definable Resource Pools00 Ratings1.03 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
4.9
3 Ratings
43% below category average
Award Lifecycle Management00 Ratings4.02 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.8
8 Ratings
118% below category average
Bids Analyzed and Compared00 Ratings1.26 Ratings
Contract Authoring00 Ratings9.05 Ratings
Contract Repository00 Ratings1.25 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings1.25 Ratings
Supplier Management00 Ratings1.26 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.2
3 Ratings
138% below category average
Risk Repository00 Ratings1.23 Ratings
Control Management00 Ratings1.23 Ratings
Control Efficiency Assessments00 Ratings1.23 Ratings
Issue Detection00 Ratings1.23 Ratings
Remediation and Certification00 Ratings1.02 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.1
10 Ratings
145% below category average
Transportation Planning and Optimization00 Ratings1.27 Ratings
Transportation Execution Management00 Ratings1.25 Ratings
Trade and Customs Management00 Ratings1.04 Ratings
Fulfillment Management00 Ratings1.26 Ratings
Warehouse Workforce Management00 Ratings1.27 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.0
3 Ratings
153% below category average
Production Process Design00 Ratings1.02 Ratings
Production Management00 Ratings1.02 Ratings
Configuration Management00 Ratings1.02 Ratings
Work Execution00 Ratings1.03 Ratings
Manufacturing Costs00 Ratings1.02 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
3.0
13 Ratings
83% below category average
Forecasting00 Ratings1.211 Ratings
Inventory Planning00 Ratings8.512 Ratings
Performance Monitoring00 Ratings1.211 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Epicor Eagle
-
Ratings
Epicor Prophet 21
1.1
4 Ratings
147% below category average
Proposal Management00 Ratings1.23 Ratings
Product Master Data Management00 Ratings1.23 Ratings
Best Alternatives
Epicor EagleEpicor Prophet 21
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies

No answers on this topic

Infor VISUAL
Infor VISUAL
Score 7.2 out of 10
Enterprises

No answers on this topic

SAP Business ByDesign
SAP Business ByDesign
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Epicor EagleEpicor Prophet 21
Likelihood to Recommend
9.6
(8 ratings)
5.8
(28 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.1
(1 ratings)
Usability
9.1
(1 ratings)
5.8
(3 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
9.1
(1 ratings)
6.5
(4 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
9.1
(1 ratings)
6.4
(1 ratings)
Configurability
-
(0 ratings)
6.4
(1 ratings)
Ease of integration
-
(0 ratings)
5.5
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Epicor EagleEpicor Prophet 21
Likelihood to Recommend
Epicor Software
My area covers our general ledger accounting. Let me tell you how much I appreciate that Eagle will fully track the entire journal entry of a sales transaction! Our previous ERP provider did not track the Cost of Goods Sold and Sales Tax portion of a sales. It was really labor-intensive to fill the missing gaps. Switching to Eagle N Series has saved the company up to 40% in various labor costs because the reporting is accurate and detailed.
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Epicor Software
Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
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Pros
Epicor Software
  • Mobile applications like Mobile Manager, Mobile Lookup, and Pricing Planner put resources in the palm of your hand to use in the store, at trade shows, or at your competition.
  • Eagle N has powerful promotional tools with Dynamic Promotions to keep your Marketing fresh and current.
  • By combining Compass Analytics with Eagle N you can create almost any query, simple of difficult. This powerful tool lets you simplify difficult research, you can easily find a customer's receipt from ten years ago.
  • Functions like ITR (Inventory Tracking Record) ICL (Inventory Change Log) let you quickly determine the electronic history of a sku. It allows you to see what, why, how and who changed a record.
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Epicor Software
  • The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
  • The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
  • The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....
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Cons
Epicor Software
  • Adding the same SKU in 2 different lines does not work in Eagle N Series.
  • In the IMU function, I would like to have the SKU field drill down to show the last 5 SKUs I was working on.
  • I would like to see the check printing feature simplified.
  • I would like to have more choices of fields that could print on our invoices.
  • In POS, it would be nice to have an easy viewer available to see what A/R customers owe.
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Epicor Software
  • Prophet 21 could use better management tools for its own data. The database has a tendency to bloat and over time can grow exceedingly large without administrative intervention.
  • The UI can be cluttered at times and the windows tend to jump into focus or drop from focus when it isn't expected causing user confusion and data entry errors.
  • Branding on forms and the UI is almost nonexistent. Customizations of screen aesthetics and form layout options should be easier and not require custom programming.
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Likelihood to Renew
Epicor Software
Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!
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Epicor Software
I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
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Usability
Epicor Software
There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!
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Epicor Software
Overall, I love using Prophet 21. With a few rare exceptions, functions within the application have been streamlined so they can be used with as few clicks and key presses as possible. That's not to say they've given up any functionality. The platform is incredibly powerful; just easy to use.
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Reliability and Availability
Epicor Software
No answers on this topic
Epicor Software
When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
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Performance
Epicor Software
No answers on this topic
Epicor Software
I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
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Support Rating
Epicor Software
When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.
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Epicor Software
The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills
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In-Person Training
Epicor Software
No answers on this topic
Epicor Software
The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
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Online Training
Epicor Software
No answers on this topic
Epicor Software
I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
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Implementation Rating
Epicor Software
The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.
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Epicor Software
The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
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Alternatives Considered
Epicor Software
We were already Eagle customers when a guru from our parent company recommended we switch some of the computers on the system over to N Series. Now that I primarily use N Series, it is especially when I find myself on a computer that does not have it, that I realize how much more intuitive N Series seems to be set up.
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Epicor Software
I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like NetSuite has developed a good solution for the industry.
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Scalability
Epicor Software
No answers on this topic
Epicor Software
Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
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Return on Investment
Epicor Software
  • Epicor does provide almost a real time reporting dashboard so we have insight into our sales data and numbers necessary to make price changes if needed that have affected our bottom line and GM.
  • Our insight into certain products and the cost drivers continues to improve with the GM detail capabilities in business advisor.
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Epicor Software
  • P21 has been very good with how we handle cash collections and had a positive impact for us.
  • P21 user interface saves time and thus makes people more efficient by allowing customizations.
  • With ordering, inventory, customer information, and CRM all in one location it makes the need for other programs like goldmine become obsolete.
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