Epicor Eclipse vs. Exact Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor Eclipse
Score 9.0 out of 10
N/A
Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses.N/A
Exact Online
Score 7.5 out of 10
N/A
Exact Online is a configurable, cloud-based multi-purpose Enterprise Resource Planning (ERP) Suite from global company Exact Software, headquartered in the Netherlands.N/A
Pricing
Epicor EclipseExact Online
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor EclipseExact Online
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Epicor EclipseExact Online
Top Pros
Top Cons
Features
Epicor EclipseExact Online
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor Eclipse
8.5
3 Ratings
18% above category average
Exact Online
-
Ratings
Pay calculation10.01 Ratings00 Ratings
Benefit plan administration9.01 Ratings00 Ratings
Direct deposit files8.73 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Epicor Eclipse
7.2
9 Ratings
1% below category average
Exact Online
7.5
1 Ratings
3% above category average
API for custom integration7.87 Ratings8.01 Ratings
Plug-ins6.79 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
Epicor Eclipse
7.8
14 Ratings
2% below category average
Exact Online
8.0
1 Ratings
0% above category average
Single sign-on capability8.09 Ratings8.01 Ratings
Role-based user permissions7.514 Ratings8.01 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Epicor Eclipse
6.6
16 Ratings
6% below category average
Exact Online
4.7
1 Ratings
39% below category average
Dashboards6.711 Ratings4.01 Ratings
Standard reports6.416 Ratings6.01 Ratings
Custom reports6.916 Ratings4.01 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Epicor Eclipse
7.2
15 Ratings
5% below category average
Exact Online
6.9
1 Ratings
9% below category average
Accounts payable6.915 Ratings7.01 Ratings
Accounts receivable6.813 Ratings7.01 Ratings
Global Financial Support7.17 Ratings5.01 Ratings
Primary and Secondary Ledgers7.26 Ratings5.01 Ratings
Journals and Reconciliations7.310 Ratings6.01 Ratings
Configurable Accounting8.38 Ratings7.01 Ratings
Standardized Processes6.710 Ratings8.01 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Epicor Eclipse
7.1
17 Ratings
9% below category average
Exact Online
7.0
1 Ratings
10% below category average
Inventory tracking7.417 Ratings7.01 Ratings
Automatic reordering6.715 Ratings00 Ratings
Location management7.717 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Epicor Eclipse
7.4
17 Ratings
4% below category average
Exact Online
6.7
1 Ratings
14% below category average
Pricing7.317 Ratings7.01 Ratings
Order entry7.717 Ratings7.01 Ratings
Credit card processing8.014 Ratings00 Ratings
Cost of goods sold7.816 Ratings6.01 Ratings
Order Orchestration7.413 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Epicor Eclipse
7.2
13 Ratings
2% below category average
Exact Online
6.7
1 Ratings
10% below category average
Billing Management6.911 Ratings7.01 Ratings
Cash and Asset Management7.48 Ratings7.01 Ratings
Travel & Expense Management7.36 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting6.15 Ratings00 Ratings
Period Close7.511 Ratings7.01 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Epicor Eclipse
5.7
9 Ratings
29% below category average
Exact Online
6.7
1 Ratings
13% below category average
Budgeting and Forecasting6.86 Ratings8.01 Ratings
Project Costing7.26 Ratings8.01 Ratings
Cost Capture6.26 Ratings7.01 Ratings
Capital Project Management6.05 Ratings7.01 Ratings
Customer Contract Compliance7.75 Ratings6.01 Ratings
Project Revenue Recognition7.04 Ratings7.01 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Epicor Eclipse
6.4
6 Ratings
6% below category average
Exact Online
-
Ratings
Project Planning and Scheduling6.63 Ratings00 Ratings
Task Insight for Project Managers5.73 Ratings00 Ratings
Project Mobile Functionality6.42 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Epicor Eclipse
8.0
2 Ratings
7% above category average
Exact Online
-
Ratings
Award Lifecycle Management8.01 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Epicor Eclipse
6.1
9 Ratings
12% below category average
Exact Online
-
Ratings
Bids Analyzed and Compared5.16 Ratings00 Ratings
Contract Authoring6.82 Ratings00 Ratings
Contract Repository4.83 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated6.94 Ratings00 Ratings
Supplier Management6.84 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Epicor Eclipse
4.5
4 Ratings
35% below category average
Exact Online
-
Ratings
Risk Repository2.72 Ratings00 Ratings
Control Management6.22 Ratings00 Ratings
Control Efficiency Assessments4.51 Ratings00 Ratings
Issue Detection4.12 Ratings00 Ratings
Remediation and Certification3.82 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Epicor Eclipse
4.9
11 Ratings
31% below category average
Exact Online
-
Ratings
Transportation Planning and Optimization4.36 Ratings00 Ratings
Transportation Execution Management4.26 Ratings00 Ratings
Trade and Customs Management4.12 Ratings00 Ratings
Fulfillment Management6.32 Ratings00 Ratings
Warehouse Workforce Management6.34 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Epicor Eclipse
5.0
3 Ratings
38% below category average
Exact Online
-
Ratings
Production Process Design4.52 Ratings00 Ratings
Production Management5.73 Ratings00 Ratings
Configuration Management6.41 Ratings00 Ratings
Work Execution5.43 Ratings00 Ratings
Manufacturing Costs4.83 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Epicor Eclipse
5.7
13 Ratings
21% below category average
Exact Online
-
Ratings
Forecasting6.112 Ratings00 Ratings
Inventory Planning6.611 Ratings00 Ratings
Performance Monitoring5.69 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Epicor Eclipse
6.2
7 Ratings
14% below category average
Exact Online
-
Ratings
Proposal Management5.93 Ratings00 Ratings
Product Master Data Management6.43 Ratings00 Ratings
Best Alternatives
Epicor EclipseExact Online
Small Businesses
Acumatica
Acumatica
Score 8.8 out of 10
Acumatica
Acumatica
Score 8.8 out of 10
Medium-sized Companies
Infor VISUAL
Infor VISUAL
Score 6.9 out of 10
Infor VISUAL
Infor VISUAL
Score 6.9 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 8.3 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 8.3 out of 10
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User Ratings
Epicor EclipseExact Online
Likelihood to Recommend
4.7
(17 ratings)
4.0
(1 ratings)
Likelihood to Renew
4.3
(3 ratings)
-
(0 ratings)
Usability
7.3
(1 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
5.5
(1 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
4.5
(1 ratings)
-
(0 ratings)
Configurability
4.5
(1 ratings)
-
(0 ratings)
Ease of integration
4.5
(1 ratings)
-
(0 ratings)
Product Scalability
4.5
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Epicor EclipseExact Online
Likelihood to Recommend
Epicor Software
Eclipse is well suited for quick order entry where the source is a formal purchase order document or a phone call with a known customer. In these scenarios the order entry process is quick, and order processing is smooth even if the customer has a lot of "special" requests like shipping part today and holding the rest or shipping some of the order to other addresses. Eclipse also works well if you have a good database of products, especially in searching for products where only partial information is known or finding existing orders where all you know for sure is the customer. It is not particularly well suited for Point of Sale where a walk-in customer who doesn't have an account wants products for which part numbers are not known, due to the requirements to release an order for a customer with no credit.
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Exact Software
If you are a big company and have an active accountant then this system can be for you, it has many options but you need dedication. But the price starts from €39 and then you are not there...Most of the time you need other options to make it complete. Like ERP functions + €199~ want to book hours? +€129. And this is all per month... It goes up so fast that it's not interesting for small companies. When there are better options on the market that are even free...
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Pros
Epicor Software
  • Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
  • Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
  • Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
  • It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
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Exact Software
  • Complete pack with many options, use it as CRM, ERP or simply for your bookings.
  • Many connections with external programs, webshops, etc.
  • Automatic backups.
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Cons
Epicor Software
  • The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
  • Their Tier 1 level tech support leaves a little to be desired.
  • It would be nice to switch between open windows/screens.
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Exact Software
  • Support... It's bad, and when you want to stop or step back it's near impossible.
  • Price, they tend to increase it without warning, and with all the extras it goes up fast.
  • If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.
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Likelihood to Renew
Epicor Software
I use it every day and can't see a reason why I would stop unless I started a new job. If I were to leave my present position, the new job would be much more attractive if they were Eclipse users.
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Exact Software
No answers on this topic
Usability
Epicor Software
This is very easy to use for someone that hasn't ever used the system before. Despite any preconceived notions about how a system should function they can learn this and become efficient with really not a lot of effort. I have used many systems and this is probably one of the easiest I have ever had to learn to navigate and use.
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Exact Software
No answers on this topic
Reliability and Availability
Epicor Software
I haven't experienced any outages in the two years I have been using the system. It is always available as long as the computer is up. The only time I have seen it not be available was on occasions where we lost internet, or power and then we lost access to everything, not just Epicor Eclipse.
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Exact Software
No answers on this topic
Performance
Epicor Software
Everything in this system moves fairly quickly, that may be in part because we are a small company with only 21 users on the system at a time, or it may just be a the way the Epicor Eclipse works for any size company with any number of users. I can only speak for what I know and say that it is fast for our purposes.
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Exact Software
No answers on this topic
Support Rating
Epicor Software
The tier 1 support is trying, and sometimes they are successful. Sometimes they aren't. This topic isn't as black and white as the questions might suggest. Currently their Tier 1 support team is over seas, all items automatically go to Tier 1 and then when they can't help they either escalate it or tell me they need to check with someone else and they will get back to me. If they escalate me to Tier 2, then the issue comes back to the States and the support is usually at a higher knowledge/experience level and it can get resolved fairly quickly. If they don't escalate, then it might take weeks and multiple follow ups on my part before I either get a satisfactory resolution or finally get escalated.
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Exact Software
No answers on this topic
In-Person Training
Epicor Software
The training classes that I have attended have been top notch. The presenters are extremely knowledgeable on their subject matter, including real-world application of the system. They aren't just software techs training end users, they seem to be end users that have become experts in the over functionality and capabilities of the system.
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Exact Software
No answers on this topic
Online Training
Epicor Software
The on-line training is very good, and it is taught by the same people that do the live in-person training sessions. The difficult part of it is, asking questions about your specific company's nuances or special circumstances. I don't remember if you can access the on-line training sessions after you have taken them for reminders purposes, but if so that is a great asset.
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Exact Software
No answers on this topic
Implementation Rating
Epicor Software
I don't really know about the implementation, it was back in 1998 and I didn't start here until 2016. By the time I started here they had been running it for a number of years and most of the people that were here when it was implemented are no longer here, and the ones that are don't really have much to say about how the implementation went either bad or good.
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Exact Software
No answers on this topic
Alternatives Considered
Epicor Software
Most of my experience has been with Epicor's Prophet 21. For most distribution verticals, Prophet 21 is the only way to go. The comparison I've drawn is this: Prophet 21 is like a ferrari. Epicor Eclipse is like a reliable donkey. Both get you from point A to point B but Prophet 21 is going to get you there much quicker and with the kind of insight into your business that will help you thrive.
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Exact Software
I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.
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Scalability
Epicor Software
I don't really know about the scalability. It's the same as it was when I started, I do know that you can buy more user licenses, but I think they come in packs of 5, which can be a problem if you only need 1 and will never use the other 4. But, again I'm not sure on that.
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Exact Software
No answers on this topic
Return on Investment
Epicor Software
  • One of the main positive ROI impacts has been the constant upgrading and adding of new features to keep the software user friendly, relative, and robust.
  • Our credit manager has said it has made their job easier with daily reports to catch pricing discrepancies and straighten out before they go to invoice makes us look better.
  • With the addition of sale analytics it has given our sales force tools and new approaches to our customer base which has raised profitability.
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Exact Software
  • Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
  • Positive: Once an ERP connection is running you can automate a lot in the process.
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