Exact Online - Not for the small business (and also not for the bigger ones).
Mike Koolwijk | TrustRadius Reviewer
March 13, 2020

Exact Online - Not for the small business (and also not for the bigger ones).

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Exact Online

We used it for our bookings and CRM. Right now some of our clients use it and we help with API connections/migration/or setup. By automating bookings with other systems, or connecting it with order systems and use it as a ERP solution.

Sadly it does not address business problems, because most clients want to switch over to other systems. Exact Online has many flaws and for my feeling falls greatly behind the competition. I tried to like it but no.
  • Complete pack with many options, use it as CRM, ERP or simply for your bookings.
  • Many connections with external programs, webshops, etc.
  • Automatic backups.
  • Support... It's bad, and when you want to stop or step back it's near impossible.
  • Price, they tend to increase it without warning, and with all the extras it goes up fast.
  • If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.
  • Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
  • Positive: Once an ERP connection is running you can automate a lot in the process.
I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.
If you are a big company and have an active accountant then this system can be for you, it has many options but you need dedication. But the price starts from €39 and then you are not there...Most of the time you need other options to make it complete. Like ERP functions + €199~ want to book hours? +€129. And this is all per month... It goes up so fast that it's not interesting for small companies. When there are better options on the market that are even free...

Exact Online Feature Ratings

Accounts payable
7
Accounts receivable
7
Global Financial Support
5
Primary and Secondary Ledgers
5
Intercompany Accounting
7
Localizations
8
Journals and Reconciliations
6
Enterprise Accounting
8
Configurable Accounting
7
Centralized Rules Framework
8
Standardized Processes
8
Automated Invoice Processing
7
Shared Services Payments
7
Billings Management
7
Customer Receipt Applications
6
Customer Collections
Not Rated
Revenue Recognition
Not Rated
Cash Management
7
Asset Management
7
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
7
Transactions Tax
6
Subledger Reconciliations
7
3rd Party Accounting Systems
6
Inventory tracking
7
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
7
Order entry
7
Credit card processing
Not Rated
Cost of goods sold
6
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
4
Standard reports
6
Custom reports
4
API for custom integration
8
Plug-ins
7
Role-based user permissions
8
Single sign-on capability
8
Award Lifecycle Management
Not Rated
Spending Control
Not Rated
Indirect Cost Management
Not Rated
Billing
Not Rated
Budgeting and Forecasting
8
Project Costing
8
Cost Capture
7
Capital Project Management
7
Customer Invoicing
6
Customer Contract Compliance
6
Project Revenue Recognition
7
Project Financial Performance Analysis
Not Rated
Project Financials Dashboard
6
Real-time Financial Reporting
5
Embedded Business Intelligence
Not Rated
Project Planning Collaboration
Not Rated
Project Planning and Scheduling
Not Rated
Project Manager Dashboard
Not Rated
Resource Manager Dashboard
Not Rated
Task Insight for Project Managers
Not Rated
Project Manager Mobile Functionality
Not Rated
Team Member Task Collaboration
Not Rated
Team Member Mobile Functionality
Not Rated
Project Candidate Search
Not Rated
Project Candidate Comparison and Analysis
Not Rated
Defineable Resource Pools
Not Rated
Defineable Resource Pools
Not Rated
Talent Profiles
Not Rated
Real-Time Project Reporting
Not Rated
Absence Management
Not Rated
Product Lifecycle Management
Not Rated
Sourcing Team Collaboration
Not Rated
Sourcing Analysis
Not Rated
Bids Analyzed and Compared
Not Rated
Catalog Shopping E-Commerce for Employees
Not Rated
Contract Authoring
Not Rated
Contract Compliance Management
Not Rated
Contract History
Not Rated
Contract Renewal Automation
Not Rated
Contract Repository
Not Rated
Contract Standardization and Enforcement
Not Rated
Electronic Signatures
Not Rated
Invoice Automated Matching
Not Rated
Purchasing Risk and Compliance Management
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Spend Compliance Management
Not Rated
Supplier Assessment
Not Rated
Supplier Communication and Collaboration
Not Rated
Supplier Management
Not Rated
Supplier Portal
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Mapping
Not Rated
Control Efficiency Assessments
Not Rated
Automated Control Assessments
Not Rated
Assessment Capture
Not Rated
Issue Detection
Not Rated
Automatic Notification
Not Rated
Remediation and Certification
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Sourcing Management
Not Rated
Transportation Process Integration
Not Rated
Transportation Execution Management
Not Rated
Freight Payment Automation
Not Rated
Trade Management
Not Rated
Trade Regulatory Compliance Management
Not Rated
Customs Entry Management
Not Rated
Customs Document Management
Not Rated
Customs Document Collaboration
Not Rated
Fulfillment Management
Not Rated
Inventory Visibility
Not Rated
Warehouse Workforce Management
Not Rated
Production Process Design
Not Rated
Supply Chain Business Flows
Not Rated
Production Management
Not Rated
Contracted Manufacturing Management
Not Rated
Configuration Management
Not Rated
Work Definition
Not Rated
Work Execution
Not Rated
Advanced Fulfillment
Not Rated
Manufacturing Costs
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Multi-tier Supply Chain Planning
Not Rated
Performance Monitoring
Not Rated
Ideation Management
Not Rated
Requirements Management
Not Rated
Proposal Management
Not Rated
Innovation Portfolio Management
Not Rated
Product Master Data Management
Not Rated
Vendor Portal
Not Rated
Project Portfolio Management
Not Rated