Exact Online - Not for the small business (and also not for the bigger ones).
March 13, 2020
Exact Online - Not for the small business (and also not for the bigger ones).
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Exact Online
We used it for our bookings and CRM. Right now some of our clients use it and we help with API connections/migration/or setup. By automating bookings with other systems, or connecting it with order systems and use it as a ERP solution.
Sadly it does not address business problems, because most clients want to switch over to other systems. Exact Online has many flaws and for my feeling falls greatly behind the competition. I tried to like it but no.
Sadly it does not address business problems, because most clients want to switch over to other systems. Exact Online has many flaws and for my feeling falls greatly behind the competition. I tried to like it but no.
Pros
- Complete pack with many options, use it as CRM, ERP or simply for your bookings.
- Many connections with external programs, webshops, etc.
- Automatic backups.
Cons
- Support... It's bad, and when you want to stop or step back it's near impossible.
- Price, they tend to increase it without warning, and with all the extras it goes up fast.
- If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.
- Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
- Positive: Once an ERP connection is running you can automate a lot in the process.
I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.
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