ESO Electronic Health Record vs. WellSky Personal Care

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ESO EHR
Score 8.7 out of 10
N/A
ESO Electronic Health Record (EHR) is a web-based patient care documentation and reference system for emergency medical responders and firefighters. It's designed to provide easy access to information about patients' medications, allergies, history, etc. from a tablet while in the field, and allow healthcare providers to document patient encounters quickly.N/A
WellSky Personal Care
Score 8.2 out of 10
N/A
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.N/A
Pricing
ESO Electronic Health RecordWellSky Personal Care
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ESO EHRWellSky Personal Care
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ESO Electronic Health RecordWellSky Personal Care
Top Pros
Top Cons
Features
ESO Electronic Health RecordWellSky Personal Care
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
ESO Electronic Health Record
6.3
1 Ratings
14% below category average
WellSky Personal Care
8.2
11 Ratings
12% above category average
Charting / document management10.01 Ratings8.111 Ratings
Templates10.01 Ratings8.07 Ratings
Mobile/tablet support10.01 Ratings7.210 Ratings
Fax integration5.01 Ratings9.01 Ratings
Integration with other EMR and PM systems7.01 Ratings9.01 Ratings
Workflow automation1.01 Ratings8.04 Ratings
Customization1.01 Ratings7.06 Ratings
Patient portal00 Ratings8.17 Ratings
Speech recognition00 Ratings9.01 Ratings
E-prescribing00 Ratings9.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
ESO Electronic Health Record
9.5
1 Ratings
13% above category average
WellSky Personal Care
6.9
11 Ratings
19% below category average
HIPAA compliance10.01 Ratings9.010 Ratings
Role-based permission levels8.01 Ratings8.111 Ratings
Data backups and redundancy10.01 Ratings5.45 Ratings
Local mode / networking failsafe10.01 Ratings5.04 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
ESO Electronic Health Record
6.0
1 Ratings
27% below category average
WellSky Personal Care
7.5
11 Ratings
4% below category average
Multi-office / multi-physician capabilities6.01 Ratings9.02 Ratings
Task tracking00 Ratings7.211 Ratings
Specialty-specific workflows00 Ratings6.25 Ratings
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
ESO Electronic Health Record
-
Ratings
WellSky Personal Care
8.2
11 Ratings
6% above category average
Real-time eligibility verification00 Ratings8.04 Ratings
Claims management00 Ratings6.93 Ratings
Coding00 Ratings10.05 Ratings
Patient billing00 Ratings8.111 Ratings
Financial Reporting00 Ratings8.010 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
ESO Electronic Health Record
-
Ratings
WellSky Personal Care
8.1
10 Ratings
2% above category average
Rule-based scheduling00 Ratings7.28 Ratings
Automated appointment reminders00 Ratings9.08 Ratings
Automated patient check-in00 Ratings9.04 Ratings
Multi-location support00 Ratings9.25 Ratings
Calendar interface00 Ratings6.38 Ratings
Best Alternatives
ESO Electronic Health RecordWellSky Personal Care
Small Businesses
athenaClinicals
athenaClinicals
Score 8.8 out of 10
athenaClinicals
athenaClinicals
Score 8.8 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.6 out of 10
Epic
Epic
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ESO Electronic Health RecordWellSky Personal Care
Likelihood to Recommend
8.0
(1 ratings)
6.3
(12 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
10.0
(1 ratings)
6.0
(2 ratings)
User Testimonials
ESO Electronic Health RecordWellSky Personal Care
Likelihood to Recommend
ESO Solutions
For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
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WellSky
ClearCare/WellSky is not a software I would go out of my way to endorse. The coding bugs are numerous and fixing those bugs is not at all a priority. Unfortunately, it is still the most robust platform of it's kind - reporting, customization, integrations, automation capabilities, mobile app for caregivers - and with it becoming part of WellSky I am hopeful they will now have the resources to allocate for bug squishing
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Pros
ESO Solutions
  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
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WellSky
  • Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
  • Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
  • Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
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Cons
ESO Solutions
  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
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WellSky
  • ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
  • You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
  • The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
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Usability
ESO Solutions
No answers on this topic
WellSky
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
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Support Rating
ESO Solutions
Customer support has been spectacular: Personalized, rapidly available, and very helpful.
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WellSky
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
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Alternatives Considered
ESO Solutions
ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
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WellSky
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
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Return on Investment
ESO Solutions
  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.
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WellSky
  • POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
  • NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
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ScreenShots