ETQ Reliance QMS vs. Intelex

ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.

Incentivized

I would caution colleagues to make sure the system does what they need it to do and get it all in writing.

Incentivized

• Document control: love the workflow process.
• On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
• Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
• Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.

Incentivized

• Easy-to-use interface
• Support on multiple platforms
• Very flexible customization

Incentivized

• New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate.
• Better mobile platform
• Better Data visualization

Incentivized

• Document control: When we search for a document, only the title of the lowest folder is visibly associated with the document. It doesn't help when you don't know the parent folders. It will be nice if the search function can be more user-friendly.

Incentivized

At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).

Incentivized

We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.

Incentivized

Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.

Incentivized

We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants.

Incentivized

• Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
• Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
• Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.

Incentivized

• I'm not sure if Intelex was the right product for us. Due to parent company requirements, we moved forward with it.

Incentivized