Everbridge 360 vs. Grafana OnCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Everbridge 360
Score 8.3 out of 10
N/A
Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. By combining purpose…N/A
Grafana OnCall
Score 9.3 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
Pricing
Everbridge 360Grafana OnCall
Editions & Modules
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Offerings
Pricing Offerings
Everbridge 360Grafana OnCall
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Everbridge 360Grafana OnCall
Best Alternatives
Everbridge 360Grafana OnCall
Small Businesses

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Medium-sized Companies

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Freshservice
Freshservice
Score 8.6 out of 10
Enterprises

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Freshservice
Freshservice
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Everbridge 360Grafana OnCall
Likelihood to Recommend
8.0
(4 ratings)
9.0
(2 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.9
(2 ratings)
-
(0 ratings)
User Testimonials
Everbridge 360Grafana OnCall
Likelihood to Recommend
Everbridge
Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.
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Grafana Labs
Setting up the Grafana OnCall configuration is from the UI is a little bit complex, you need to create an integration, from there an escalation chain ann after that you need to change the template for the notificaion. Also the documentation is not entirely clear, particularly the section on provisioning with Terraform, because production stack is provisioned with infra structure as code.
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Pros
Everbridge
  • Multiple modality to get in touch of teammates.
  • Easy to use software.
  • Customizable fields and data points.
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Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
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Cons
Everbridge
  • Ease of signing up
  • Conditions and notification sending
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Grafana Labs
  • it's a little complex to set up
  • landline phone numbers cannot be validated, only mobile numbers
  • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
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Usability
Everbridge
No answers on this topic
Grafana Labs
setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
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Support Rating
Everbridge
Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.
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Grafana Labs
No answers on this topic
Alternatives Considered
Everbridge
We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
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Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
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Return on Investment
Everbridge
  • Allowed us to navigate through the COVID pandemic (daily check-ins).
  • Provides a way to communicate to impacted employees due to weather events.
  • Can take a significant amount of time for setup and integration.
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Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
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ScreenShots