Likelihood to Recommend
Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.
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We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
Read full review Pros Multiple modality to get in touch of teammates. Easy to use software. Customizable fields and data points. Read full review Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification. Automated incident communication about critical system outages based on alerts received in the system. Automated on-call roster and notification deliveries to SME. Read full review Cons Ease of signing up Conditions and notification sending Read full review While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result. Read full review Usability
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
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Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.
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xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company. They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
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We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
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xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
Read full review Return on Investment Allowed us to navigate through the COVID pandemic (daily check-ins). Provides a way to communicate to impacted employees due to weather events. Can take a significant amount of time for setup and integration. Read full review Quicker response times for on-call personnel. Managers are able to pull reports faster for any incidents escalated to their team. When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype. Read full review ScreenShots