Exact Online vs Xero | TrustRadius

What users are saying about

Score 6 out of 10

Based on 6 reviews and ratings

Score 8.7 out of 10

Based on 530 reviews and ratings

Feature Set Ratings

Exact Online ranks higher in 1 feature set: Inventory Management
Xero ranks higher in 5 feature sets: Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Order Management

Customization

7.5

Exact Online

75%

7.7

Xero

77%

Exact Online ranks higher in 1/2 features

API for custom integration

8.0

80%

1 Rating

7.3

73%

78 Ratings

Plug-ins

7.0

70%

1 Rating

8.1

81%

85 Ratings

Security

8.0

Exact Online

80%

8.6

Xero

86%

Xero ranks higher in 2/2 features

Single sign-on capability

8.0

80%

1 Rating

8.7

87%

72 Ratings

Role-based user permissions

8.0

80%

1 Rating

8.4

84%

114 Ratings

Reporting & Analytics

4.7

Exact Online

47%

8.2

Xero

82%

Xero ranks higher in 3/3 features

Dashboards

4.0

40%

1 Rating

8.0

80%

129 Ratings

Standard reports

6.0

60%

1 Rating

8.7

87%

132 Ratings

Custom reports

4.0

40%

1 Rating

7.9

79%

121 Ratings

General Ledger and Configurable Accounting

6.9

Exact Online

69%

8.0

Xero

80%

Xero ranks higher in 20/21 features

Accounts payable

7.0

70%

1 Rating

8.7

87%

130 Ratings

Accounts receivable

7.0

70%

1 Rating

8.7

87%

131 Ratings

Global Financial Support

5.0

50%

1 Rating

8.1

81%

36 Ratings

Primary and Secondary Ledgers

5.0

50%

1 Rating

7.8

78%

34 Ratings

Intercompany Accounting

7.0

70%

1 Rating

7.4

74%

40 Ratings

Localizations

8.0

80%

1 Rating

8.2

82%

40 Ratings

Journals and Reconciliations

6.0

60%

1 Rating

8.7

87%

89 Ratings

Enterprise Accounting

8.0

80%

1 Rating

7.4

74%

33 Ratings

Configurable Accounting

7.0

70%

1 Rating

8.3

83%

59 Ratings

Centralized Rules Framework

8.0

80%

1 Rating

8.0

80%

33 Ratings

Standardized Processes

8.0

80%

1 Rating

8.4

84%

59 Ratings

Cash management

N/A

0 Ratings

8.1

81%

121 Ratings

Bank reconciliation

N/A

0 Ratings

8.9

89%

137 Ratings

Expense management

N/A

0 Ratings

8.1

81%

125 Ratings

Time tracking

N/A

0 Ratings

6.9

69%

42 Ratings

Fixed asset management

N/A

0 Ratings

7.2

72%

86 Ratings

Multi-currency support

N/A

0 Ratings

8.2

82%

82 Ratings

Multi-division support

N/A

0 Ratings

7.5

75%

74 Ratings

Regulations compliance

N/A

0 Ratings

8.3

83%

67 Ratings

Electronic tax filing

N/A

0 Ratings

8.3

83%

65 Ratings

Self-service portal

N/A

0 Ratings

7.8

78%

80 Ratings

Inventory Management

7.0

Exact Online

70%

6.8

Xero

68%

Xero ranks higher in 3/4 features

Inventory tracking

7.0

70%

1 Rating

6.1

61%

60 Ratings

Automatic reordering

N/A

0 Ratings

7.0

70%

24 Ratings

Location management

N/A

0 Ratings

7.7

77%

29 Ratings

Manufacturing module

N/A

0 Ratings

6.3

63%

16 Ratings

Order Management

6.7

Exact Online

67%

7.7

Xero

77%

Xero ranks higher in 7/7 features

Pricing

7.0

70%

1 Rating

7.3

73%

61 Ratings

Order entry

7.0

70%

1 Rating

7.8

78%

56 Ratings

Cost of goods sold

6.0

60%

1 Rating

8.1

81%

65 Ratings

Credit card processing

N/A

0 Ratings

8.6

86%

57 Ratings

Order Orchestration

N/A

0 Ratings

7.3

73%

21 Ratings

End-to-end order visibility

N/A

0 Ratings

7.4

74%

24 Ratings

Order exception Resolution

N/A

0 Ratings

7.4

74%

17 Ratings

Subledger and Financial Process

6.7

Exact Online

67%

Xero

Feature Set Not Supported

N/A

Exact Online ranks higher in 10/10 features

Automated Invoice Processing

7.0

70%

1 Rating

N/A

0 Ratings

Shared Services Payments

7.0

70%

1 Rating

N/A

0 Ratings

Billings Management

7.0

70%

1 Rating

N/A

0 Ratings

Customer Receipt Applications

6.0

60%

1 Rating

N/A

0 Ratings

Cash Management

7.0

70%

1 Rating

N/A

0 Ratings

Asset Management

7.0

70%

1 Rating

N/A

0 Ratings

Period Close

7.0

70%

1 Rating

N/A

0 Ratings

Transactions Tax

6.0

60%

1 Rating

N/A

0 Ratings

Subledger Reconciliations

7.0

70%

1 Rating

N/A

0 Ratings

3rd Party Accounting Systems

6.0

60%

1 Rating

N/A

0 Ratings

Project Financial Management

6.7

Exact Online

67%

Xero

Feature Set Not Supported

N/A

Exact Online ranks higher in 9/9 features

Budgeting and Forecasting

8.0

80%

1 Rating

N/A

0 Ratings

Project Costing

8.0

80%

1 Rating

N/A

0 Ratings

Cost Capture

7.0

70%

1 Rating

N/A

0 Ratings

Capital Project Management

7.0

70%

1 Rating

N/A

0 Ratings

Customer Invoicing

6.0

60%

1 Rating

N/A

0 Ratings

Customer Contract Compliance

6.0

60%

1 Rating

N/A

0 Ratings

Project Revenue Recognition

7.0

70%

1 Rating

N/A

0 Ratings

Project Financials Dashboard

6.0

60%

1 Rating

N/A

0 Ratings

Real-time Financial Reporting

5.0

50%

1 Rating

N/A

0 Ratings

Payroll Management

Exact Online

Feature Set Not Supported

N/A

8.3

Xero

83%

Xero ranks higher in 5/5 features

Pay calculation

N/A

0 Ratings

8.2

82%

64 Ratings

Benefit plan administration

N/A

0 Ratings

8.2

82%

23 Ratings

Direct deposit files

N/A

0 Ratings

8.9

89%

49 Ratings

Salary revision and increment management

N/A

0 Ratings

8.8

88%

41 Ratings

Reimbursement management

N/A

0 Ratings

7.6

76%

54 Ratings

Attribute Ratings

Xero is rated higher in 1 area: Likelihood to Recommend

Exact Online

40%

1 Rating

8.8

Xero

88%

155 Ratings

Exact Online

N/A

0 Ratings

8.8

Xero

88%

29 Ratings

Exact Online

N/A

0 Ratings

8.9

Xero

89%

80 Ratings

Exact Online

N/A

0 Ratings

9.0

Xero

90%

20 Ratings

Exact Online

N/A

0 Ratings

10.0

Xero

100%

16 Ratings

Exact Online

N/A

0 Ratings

7.1

Xero

71%

37 Ratings

Exact Online

N/A

0 Ratings

9.1

Xero

91%

1 Rating

Exact Online

N/A

0 Ratings

10.0

Xero

100%

5 Ratings

Exact Online

N/A

0 Ratings

9.5

Xero

95%

18 Ratings

Exact Online

N/A

0 Ratings

10.0

Xero

100%

6 Ratings

Pros

Complete pack with many options, use it as CRM, ERP or simply for your bookings.
Many connections with external programs, webshops, etc.
Automatic backups.

Read full review

Mike Koolwijk

Marketin Automation and SEO Specialist

Klantenfabriek.nlMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
Can file VAT returns and is MTD compliant in UK.
Customer support has been helpful (at least in my experience).

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Mohsin Ejaz

Senior Accountant

Tax Shop AccountantsAccounting, 11-50 employees

View all 155 answers on this topic

Cons

Support... It's bad, and when you want to stop or step back it's near impossible.
Price, they tend to increase it without warning, and with all the extras it goes up fast.
If you wanna spend all your time in accounting buy Exact... It can be complex and many handlings needs to be done.

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Mike Koolwijk

Marketin Automation and SEO Specialist

Klantenfabriek.nlMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Overall it is a great platform and quite comprehensive for US based users.
However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.

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Verified User

Manager in Professional Services

Accounting Company, 51-200 employees

View all 155 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Exact Online Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$11 per month

Xero Editions & Modules

Edition

Early	$11¹
Growing	$32¹
Established	$62¹

per month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Xero 8.8

Based on 29 answers

In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.

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Sarang Mandke

Consultant - Cloud accounting integration, Real Time Accounting

FuturebooksAccounting, 1-10 employees

View all 29 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Xero 8.9

Based on 80 answers

It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.

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Carolyn Swora

Workplace Culture Architect & Owner

Carolyn SworaManagement Consulting, 1-10 employees

View all 80 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Xero 9.0

Based on 20 answers

We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.

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Scott Scharf

Co-Founder

Catching CloudsAccounting, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

Xero 10.0

Based on 16 answers

Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.

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Verified User

C-Level Executive in Corporate

Information Technology and Services Company, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Xero 7.1

Based on 37 answers

Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it

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Dave Olsen

CFO

RenewableTech VenturesVenture Capital & Private Equity, 11-50 employees

View all 37 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Xero 9.1

Based on 1 answer

The format was great; someone was there to ask questions or help if you were stuck.

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Garreth Collard

Executive Director

EpsomTax.com LimitedAccounting, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Xero 10.0

Based on 5 answers

All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.

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Scott Scharf

Co-Founder

Catching CloudsAccounting, 1-10 employees

View all 5 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Xero 9.5

Based on 18 answers

If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.

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Andre Yeu

Owner / Head Trainer

When Hounds FlyConsumer Services, 1-10 employees

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Alternatives Considered

I would not select Exact Online, but I can direct you to better options. Due to the high price, getting behind the competition and support I would suggest options like Zoho Books for you bookings, or CyberStockroom as ERP. And here in the Netherlands e-boekhouden.nl is a real nice, cheap, and fast working booking platform for the smaller companies.

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Mike Koolwijk

Marketin Automation and SEO Specialist

Klantenfabriek.nlMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.

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Molly Felber

Customer Success manager

JOHNSONCONCEPT LLC.Marketing & Advertising, 11-50 employees

View all 155 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Xero 10.0

Based on 6 answers

Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.

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Verified User

Partner in Finance and Accounting

Accounting Company, 1-10 employees

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Return on Investment

Negative: High costs and implement time turned 1 client in to the negative, and after 2 years of use wants to stop.
Positive: Once an ERP connection is running you can automate a lot in the process.

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Mike Koolwijk

Marketin Automation and SEO Specialist

Klantenfabriek.nlMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Makes bookkeeping easier for clients or for us to do on behalf of clients.
Time saving reports for BAS preparation.
Picks up on potential issues in General Ledger Exceptions report.
Dashboard can show accounts watchlist and current payables/receivables.
Matches bills/sales to bank feed transactions and you can select multiple or split payments.

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Lauren Boyle

Senior Bookkeeper

MultipleFood & Beverages, 201-500 employees

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Screenshots

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