Factorial vs. Kickserv

I am not fully convinced about factorial HR yet. We are about to transition to a new tool after using Recruitee for a long time. The bar was high when it came to recruitment ATS. and Factorial HR is multifaceted but not as well structured or functional. Support in other languages should also be improved, as those are the most common reviews I have seen online.

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We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.

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• Recruitment ATS.
• Keeping documents and employee records.
• Talent performance management.

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• Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
• Simple website - this was important because you want it to load quickly when you are in the office and on the road.
• Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.

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• i think the main area is time off requests.
• also, customer service is not as responsive.
• interface could be more user friendly.

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• Integration with email marketing
• Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
• More ability to customize templates (like adding additional artwork, pictures)

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It's perfect for our company. We rely on it. Tech support is great. We're very happy.

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It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.

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Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.

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I does not stack up very well. It's best feature is that it is a 360 HR platform, but it needs to evolve and improve. Recruitee and Teamtailor seem way better options, in my opinion, for the Applicant tracking system. Time off tends to get confusing at times, and employees prefer tools like bamboo or Roots, which integrate well with other tools.

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Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.

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• It has not had any impact. we are testing the tool for a while now, but we do not think it will make it to the end of the process.
• It seems good for ATS but all other functionalities seemed to have been left behind.
• I like that it allows managing posts and other things like internal social media and communities.

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• We are essentially paper free. No paper work orders.
• We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
• Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info