FatCow vs. GoDaddy

I honestly can't speak to whether FatCow would be well suited for large companies. But for independent contractors, bloggers, and entrepreneurs, FatCow is a perfect fit. If you're a novice user, their tools and interface allow you to build a site quickly. For advanced users, the clean interface makes it simple to find what you need. One-click installation of web applications is awesome. I haven't updated my site in a while, but they provide a great platform for those looking to showcase their portfolios and blogs.

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Good for transferring over an existing site. Truth be told, I haven't used it for building a brand new site-- I know that this is a fairly common thing but I just never needed it. For what I've used it for, it has worked well. For a small business with anyone with a little bit of technical skill, it's surprisingly good.

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• Flexibility of how you want to use it (WordPress, HTML coding, Wix, etc)
• Unlimited storage for all your website needs
• Reasonable rates as compared to other hosting services

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• Registering a domain - I've found their site to be the easiest to navigate
• Website builder - their website builder is user friendly
• Email hosting - easy to set up and use, wether in an email app or online email.
• Wordpress hosting - I have multiple wordpress sites I use under one account
• Their customer service is always very helpful and easy to contact.

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• I was very disappointed with my initial renewal. I understood that the price I had paid was an introductory price, but the renewal rate was much higher than I anticipated. They could be more transparent with their renewals.

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• Support agents are woefully undertrained, even in knowledge of their own products.
• Support agents will always try to upsell you, even when you're dealing with an urgent, high-impact issue.
• There's no guarantee of uptime, and there will often be gaps in service as part of normal procedures.

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We can't really choose anyone else and the cost/effort of moving all of the hosted data would be extremely large, and we just have to stick to them, and hope they improve service

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Some integration could be much cleaner and smoother. Seems it used to be easier. Plus, they took away the catch all email feature.

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I think a lot of companies can learn from GoDaddy's support team. I have found:

• Chat or phone support is almost always available.
• Their agents are friendly and helpful.
• Their agents seem to care and be knowledgeable about a wide range of issues.
• I rarely have to escalate my problem to get the support that I need.
• If they can't help me, then they can tell me why something is happening and direct me to resources that can fix my problem.

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Before choosing FatCow, I looked into a few services. As this was 9 years ago, the options weren't as diverse as they are now. GoDaddy was the most popular at the time, but the rates were significantly higher for a smaller package, and they had a pretty sexist ad campaign at the time that really turned me off of their services. Since choosing FatCow, I have looked into using WP Engine as I do my website in WordPress, but it wasn't worth it to move it over at the time and I elected to stick with what I had.

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We use Wix currently for our online store. It is nice and easy to use, but they don't offer the email domains as well (the last time we checked). They have pretty decent customization of the web page, but still limited. We're going to try it with GoDaddy, since we have other services from them already. It just doesn't make sense to pay two different companies for something we can do with one.

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• Integration of Google Analytics made it simple to see where traffic comes from.
• Ease of use frees me up to focus on communicating ideas rather than fighting with software to make it work.
• Stability makes it perfect to showcase my work.

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• GoDaddy reduces our ROI by costing me in non-billable hours. I don't charge clients for sitting on the phone with tech support to power cycle the server or fix the php.ini file, so my $/hr takes a hit.
• Their nickel&dime strategy requires I have an additional conversation with clients about their max recurring fees. Small as they are, I need approval for upping their bill. GoDaddy is only the cheap option if you don't value security, stability, or performance.

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