Otter.ai vs. Fathom by The Access Group

Otter.ai is an excellent tool for any public speaker who would like to obtain a written transcript of a message they have given. It is helpful as well for providing a written transcript of a recorded conversation, especially if you need to provide a record of what was said to you in a sensitive discussion that you happened to legally record on your phone. The one scenario I would not recommend using Otter.ai for would be if one needed this audio recording quickly, as it does take some time to upload the recording (and then possibly format it).

Incentivized

Report could be used in any industry but when it comes to functionality, it is more suitable businesses where there are not many division. I found it hard for Fathom to extract Xero tracking data and to represent it in the financials. If you would like to consolidate the financials, I also find it easy to do it via Fathom

Incentivized

• Quick detailed notes immediately following meeting
• Templates to help format the notes based on meeting type
• Write comprehensive post meeting follow up emails

Incentivized

• Consolidation and Eliminating Entries
• Easy to use dashboards
• Customizable Metrics and Targets
• Customizable Dashboard

Incentivized

• Customer service is terrible--zero customer interaction.
• Billing system is questionable--was billed for two other accounts just because they were connected to my company.
• Slow to take care of billing issues.

Incentivized

• If you have multiple divisions within the business, reporting/budgeting by division are not as good as induvial reports.

Incentivized

Perfect for the purpose

Incentivized

Great dashboards and very easy to use.

Incentivized

I have not used customer support.

Incentivized

Otter.ai is in a recording category of its own. There are a few other apps on the app store that allow for recording transcription. But not to the level or other added features Otter.ai adds. I think the software is really good for business processes and procedures and can help a lot of people out.

Incentivized

We also used Spotlight reporting before we tried out Fathom and we found Fathom much easier to navigate and Xero integration, consolidation are very strong feature of the product. Spotlight reporting is similar to Fathom however, Fathom is more flexible, there are better visual reports and grafts and we found it easier to customize the reports templates. You can also share the reports with multiple group of people online.

Incentivized

• It has allowed us to transcribe videos more quickly, providing a time savings.
• We can transcribe a number of media pieces that we can then use the transcribed content across platforms as needed

Incentivized

• it saved us few hours a month to prepare consolidated reports.
• it made is easy to understand the financials with visuals
• Integration with Xero also made it much accurate

Incentivized