Likelihood to Recommend FileWall is great solution to protect your end-users from malicious attachments. If your company often sending and receiving email attachments (even from trusted customers, sometimes accounts can be compromised), FileWall will safe-guard your environment. Very low price makes FileWall available for SMBs. With pretty straight-forward implementation and configuration process our IT department was able to configure the solution in our system within 1 day without any additional training.
Read full review Mimecast is good when you are needing a basic email security platform. It does some basic things really well, but when you start hitting some advanced needs, it lacks. Mimecast does not do a good job with BEC detection. Mimecast does spam filtering alright, but it could be much better. It really doesn't care about gmail or other external addresses. It doesn't check for age of accounts, etc.
Read full review Pros Easy to implement, it is one click to activate service. FileWall admin console straight forward and user-friendly, Also dashboard gives great insights. Very economical, price of $1 per user/month is more than affordable with discount for annual subscription. Read full review Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs Read full review Cons It's only available on the Microsoft Marketplace. Would like to see it available through other channels. Read full review The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup. They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology. Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page. Read full review Usability FileWall is very simple and intuitive to use. For the price and the functions that it offers, it is the best email attachment safety solution. The admin interface is very user-friendly and the rules are propagated immediately after activating them.
Read full review Yes using the same administration console is good, as user that you have assigned limited functionality to the console, they are already familiar with it when you increase their functionality. The new portal does take a bit of getting used to, but i can see that it is an improvement on the old version.
Read full review Support Rating Filewall customer and technical support is always available and they provide customers with great feedback and full instructions how to achieve desired goals.
Great thing about this product is that you can communicate directly to product creators. If you as a client have some ideas, and want some additions, you can ask them, you will get response in very short period of time.
Read full review When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
Read full review Alternatives Considered My subscription for
Microsoft Exchange is very basic. My subscription doesn't include very reliable email security. If I wanted added security, I need to pay more. With FileWall, I can have a very reliable, very user-friendly email security. It is very cheap and really does the job.
Read full review Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
Read full review Return on Investment I feel my email is safe. Automatically detects if the email is safe or if can cause harm. Very good investment for SMB. Read full review Reasonably priced solution, even for a small business like ours. It's hard to put a figure on our ROI - I would just say we feel like we've gotten our money's worth with the advanced email protection we receive. We have definitely avoided many potentially dangerous emails since we've implemented this solution. Read full review ScreenShots