Remove one major headache from your life and consider Mimecast Secure Gateway.
January 31, 2020

Remove one major headache from your life and consider Mimecast Secure Gateway.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mimecast Secure Email Gateway

Mimecast Secure Email Gateway is first and last stop our email makes as it traverses to and from us. We have our MX records set such that all email sent to our domain is actually sent to Mimecast first and they forward it to our on-premise mail server. All users in the company benefit from it. Having it as our front end gives us the capability of knowing it is very unlikely an actual virus laden email makes it through while also blocking the majority of phishing type emails. It also benefits us by not having to expose our SMTP services to the internet.
  • Allows you as the user to not expose your SMTP gateway to the internet. All emails go to Mimecast and you just need to allow SMTP traffic from Mimecast only.
  • Very reliable in up time with rarely an issue receiving or sending mail through it.
  • They have limited electronic resources available for support. It is rare that I find the answer to an issue without having to call them.
  • They are frequently emailing in an attempt to sell extra services...which can be annoying.
  • We have not had one email-based virus issue since implementing the system.
  • When dealing with other businesses in troubleshooting email issues we always gain instant respect when they realize we use Mimecast.
The only alternate we have looked into is called Proofpoint. We did limited investigation into it and it seemed to be a similar product with fairly good reviews. But in the end since the pricing on Mimecast was so good it made no sense to consider anything else when we knew we were getting one of the best with Mimecast. Having the whole suite of Mimecast products at our disposal makes it hard to consider or compare other services.
When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.

Do you think Mimecast Advanced Email Security delivers good value for the price?

Yes

Are you happy with Mimecast Advanced Email Security's feature set?

Yes

Did Mimecast Advanced Email Security live up to sales and marketing promises?

Yes

Did implementation of Mimecast Advanced Email Security go as expected?

Yes

Would you buy Mimecast Advanced Email Security again?

Yes

Mimecast Secure Email Gateway is appropriate for any mid- to large-scale business that wants to limit their exposure to internet-based mail threats. It basically runs itself so requires very little admin time once it is setup and executing properly. The pricing is also a HUGE bargain when compared to what some companies pay for other cloud-based services. Just about any company can afford to set aside this amount to secure their email. Having it lessens the impact of dealing with local users who either do not care about security or are not trained well enough to avoid schemes. The only place where it may not be suited is really small business where the cost may be overkill vs. making sure the users are well versed in avoiding email virus and malware trickery.

Mimecast Advanced Email Security Feature Ratings

Anti-malware
10
Customizability
9
Data Loss Protection
9
Threat Detection
10
Sandboxing
10
End-to-End Encryption
9
Management Tools
8