A legacy software offering, Blackbaud now instead offers and supports their cloud-based accounting solution, Blackbaud Financial Edge NXT as a modern alternative.
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QuickBooks Desktop Pro
Score 8.3 out of 10
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Quickbooks Desktop Pro is accounting software from Intuit, Inc. It includes core accounting features, plus analytics and exportable reports. It is offered in on-premise and SaaS forms.
Most FE installations I have participated in were from QuickBooks Pro. QuickBooks, if set up well, is a great alternative for the smaller association or nonprofit, but it has challenges handling some of the unique aspects of nonprofit accounting. Recent editions of QuickBooks …
For a small business, QuickBooks Desktop Pro is great! For a larger, more complex business, another system may be more beneficial. We actually run multiple businesses on QuickBooks Desktop Pro, but all are very small. The help feature is sometimes so beneficial, and sometimes it seems like you just can't get the right answer and need to find a workaround - but this is usually for more complex issues.
Customer service blames the customer, and never offers solutions other than "wait it out." I've always been told it's my computer, even though everyone else at my work has the same issues.
Website is constantly "under maintenance" and it somehow never gets better.
The Database View is outdated and glitchy. Honestly get rid of it.
The Crystal Report is the only way to handle monthly recurring statements, and Financial Edge does not offer support for it anymore. Good luck figuring that out on your own.
QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
QuickBooks Desktop Pro does not have 2FA.
QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
I'd love to keep using it, and do intend to - though we've not been pleased with price increases over the past several years. In fact, we used to subscribe to the payroll service, but QuickBooks priced themselves out of reach for us, so we discontinued that. Currently, pricing would be the primary reason for NOT renewing, if we didn't.
The set up was quite easy. I took some online training causes, and figured our the rest pretty quickly. The only issue I had during the implementation process was it was very hard to change some of the GL Account name to reflect the needs of a non-profit organization, such as Net Assets. At the end I had to scratch what I did, and used the existing formats that the third-party bookkeeping firm shared. Everything else is simple and easy to manage and implement.
I would give this a zero if I could. Here's the deal. Once you request a chat with a representative, they immediately respond. So responsiveness: 10/10. However, they have a tendency to (always) tell you that whatever problem you're experiencing is your problem, not theirs. They offer no solutions and never take responsibility for their website malfunctioning
They are awful. Intuit doesn't spend real money on support. They appear to have typically said, first-level script readers who are sending messages to the senior people for anything even a little bit difficult. Many of them don't speak particularly good English. Considering that they recently doubled (or, if you are paying annually, tripled) their pricing, and touted as one of the benefits that it includes [..] support, it's a real ripoff. However, we have to use the product because it is ubiquitous. I look forward to the day a competitor comes up with something good enough, which has excellent support, that matches all the features QuickBooks Desktop Pro currently has [...] or at least gives us a way to have all the functionality we currently have without excessive sacrifice [...] so that we can switch. I was very satisfied with QuickBooks for many years. This latest [rise] in price, and their sheer gall at touting the benefit of the 100 to 200% increase as being [the] inclusion of support, is what turned me so far against them.
Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
We tried switching from QuickBooks Desktop Pro to QuickBooks Online, but there were a lot of issues and bugs so we ultimately decided to stay with Desktop Pro. Unfortunately, we are losing a lot of Online Banking capabilities on 5/31 as we have an older version of QB, but we plan to stick with Desktop Pro. In terms of invoicing, SaaSOptics beats QuickBooks in almost all aspects as it's all automated and takes seconds to create and send invoices. However, SaaSOptics is not really a full ERP program so it wouldn't serve us as a main bookkeeping software like QB.
Like any enterprise software, there are costs/investments ahead of return. It isn't something you would implement without support.
During the significant financial downturn, we were able to use FE to forecast trends and make budget adjustments easily. It transformed communication about forecasting and cuts with assurance.
