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Top Rated
446 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.3 out of 100

Shopify

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Top Rated
446 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Shopify

Shopify allows you to create an eCommerce website using powerful and professional tools. You can find more customers so easily you can grow your business online. You can also create and manage digital marketing campaigns so marketing also easy with Shopify. You can easily manage orders, shipping, and payments all from one single dashboard. According to my experience when you want to sell products online, in all these scenarios Shopify is awesome.
Umair Butt | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Fiserv (First Data) - ICICI Merchant Services
Shopify
8.2
Product catalog & listings
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.4
Product management
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.6
Bulk product upload
Fiserv (First Data) - ICICI Merchant Services
Shopify
7.9
Branding
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.2
Mobile storefront
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.6
Product variations
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.1
Website integration
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.4
Visual customization
Fiserv (First Data) - ICICI Merchant Services
Shopify
7.7
CMS
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.0

Online Shopping Cart

Fiserv (First Data) - ICICI Merchant Services
Shopify
8.4
Abandoned cart recovery
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.1
Checkout user experience
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.7

Online Payment System

Fiserv (First Data) - ICICI Merchant Services
Shopify
8.9
eCommerce security
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.9

eCommerce Marketing

Fiserv (First Data) - ICICI Merchant Services
Shopify
8.2
Promotions & discounts
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.2
Personalized recommendations
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.4
SEO
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.0

eCommerce Business Management

Fiserv (First Data) - ICICI Merchant Services
Shopify
7.8
Multi-site management
Fiserv (First Data) - ICICI Merchant Services
Shopify
6.7
Order processing
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.4
Inventory management
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.4
Shipping
Fiserv (First Data) - ICICI Merchant Services
Shopify
8.3
Custom functionality
Fiserv (First Data) - ICICI Merchant Services
Shopify
7.3

Pros

Fiserv (First Data) - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Shopify

  • It is definitely easy to set up and get going. This does not take a lot of work or effort on the user end, especially if using templates.
  • Low code platform. You can. make customizations without code.
  • The integrations are diverse and increase functionality.
Anonymous | TrustRadius Reviewer

Cons

Fiserv (First Data) - ICICI Merchant Services

  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.
Anonymous | TrustRadius Reviewer

Shopify

  • The main drawback that I am facing in Shopify for a long time is that their sales analytics system is not up to mark. As I am using Shopify to run different stores for my organization it does not get updated after-sales and does not provide the right analytics about the product strength and number of sales.
  • Secondly, Shopify has different apps which are best to run the store on max strength but they are very much costly like inventory management, generating multiple discount codes, and more robust customizable editing.
Bart Kogan | TrustRadius Reviewer

Likelihood to Renew

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 9.3
Based on 15 answers
Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
Anonymous | TrustRadius Reviewer

Usability

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
Anonymous | TrustRadius Reviewer

Support Rating

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 4 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Implementation Rating

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 2 answers
Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
Anonymous | TrustRadius Reviewer

Alternatives Considered

Fiserv (First Data) - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Shopify

The first Magento requires large hosting and server. Also needs to update manually to avoid security concerns so in Shopify they [are] all take care by Shopify team.Also on Shopify [it] doesn't require any technical code knowledge to set up a store.
Anonymous | TrustRadius Reviewer

Return on Investment

Fiserv (First Data) - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Shopify

  • It got the store up quickly so the client could start selling. She was previously selling products on Etsy and Facebook and wanted to consolidate everything onto one website, so the main thing Shopify solved was to reduce the store owner's time in managing all her products on multiple sites. Also, we had previously built a website on Wix with all the custom functionality and branding she needed - a truly great, high-end website - but it performed so slowly that it was unusable. So the speed at which Shopify can be set up and then works on the page is appreciable.
  • The website was manageable by the client - she could figure the system out herself after a while so she saved money on costs for hiring developers. She did have to hire developers to customize some of the plug-ins but costs are all relative; it wasn't a high investment compared to building a full e-commerce website. With the complexity and size of her product base and the functionality and branding she wanted to have in a website, and the potential of her business, she would have needed to invest well over $10,000 to get to where she really needs to be. In the end she kept the budget under $5000.00.
  • Costs kept climbing with plug-ins having to be added with everything. My client became more involved in building the website and began to try multiple plugins, and she did not have the skill base to evaluate the plugins functionalities so she chose plugins that did not do everything she needed, and then ended up paying the plugin developers to customize the plugins. So on one hand, it's pretty amazing to be able to bring up an e-commerce website as quickly as a week or so, but on the other hand if you need anything customized or deeper functionality in regards to product searching and filtering on the web page, and management on the backend, it quickly goes beyond the skills of the average person to manage, and above their expected budget as well. In the end my client really did not get anything close to the functionality for the website we had originally envisioned.
  • Shopify was the easiest way we could find to bring the client's products to a global market. We evaluated several other platforms and the functionality simple did not seem to be adequate, so Shopify seemed like the only solution that could do enough of what we needed and still stay within this client's budget. Really the problem in this project was not platform per se but that the budget wasn't large enough. Shopify managed to provide a solution for an ecommerce store with thousands of products on a tiny budget, so in the sense of pure functionality it provided the best value of all the platforms we evaluated. The solution still isn't big enough for this client's business though so, without having insights into this client's post-build sales results, my guess is that because her new website did not make her products easier to sort through, and she likely didn't have much more budget left to invest in SEO and other marketing of the website, her sales probably didn't increase substantially as a result of having built the website. So I think this project all in all did not likely have a high ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

Fiserv (First Data) - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fiserv (First Data) - ICICI Merchant Services Editions & Modules

Additional Pricing Details

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Editions & Modules

Edition
Shopify Lite$91
Basic Shopify$291
Shopify$791
Advanced Shopify$2991
Shopify Plus$2,0001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Fiserv (First Data) - ICICI Merchant Services
1.1
Shopify
8.8

Likelihood to Renew

Fiserv (First Data) - ICICI Merchant Services
Shopify
9.3

Usability

Fiserv (First Data) - ICICI Merchant Services
Shopify
10.0

Reliability and Availability

Fiserv (First Data) - ICICI Merchant Services
Shopify
10.0

Support Rating

Fiserv (First Data) - ICICI Merchant Services
Shopify
10.0

Implementation Rating

Fiserv (First Data) - ICICI Merchant Services
Shopify
10.0

Add comparison