FixMe.IT vs. Microsoft Remote Desktop Connection Manager (RDCMan)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.5 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
RDCMan
Score 7.9 out of 10
N/A
RDCMan, or Remote Desktop Connection Manager from Microsoft, creates a single location for IT administrators to organize, group and manage connections, allowing users to manage multiple desktops.
$199
Starting Price
Pricing
FixMe.ITMicrosoft Remote Desktop Connection Manager (RDCMan)
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
1 User
$199.00
Starting Price
5 Users
$779.00
Starting Price
Offerings
Pricing Offerings
FixMe.ITRDCMan
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FixMe.ITMicrosoft Remote Desktop Connection Manager (RDCMan)
Top Pros
Top Cons
Features
FixMe.ITMicrosoft Remote Desktop Connection Manager (RDCMan)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
Microsoft Remote Desktop Connection Manager (RDCMan)
8.1
3 Ratings
2% below category average
Screen sharing9.06 Ratings6.72 Ratings
File transfer7.06 Ratings10.03 Ratings
Instant message7.05 Ratings9.01 Ratings
Access to sleeping/powered-off computers2.93 Ratings7.01 Ratings
Over-the-Internet remote session9.06 Ratings10.03 Ratings
Remote management of servers & workstations9.04 Ratings10.03 Ratings
Session record6.02 Ratings7.01 Ratings
Annotations4.03 Ratings8.01 Ratings
Secure remote access with Smart Card authentication00 Ratings5.01 Ratings
Initiate remote control from mobile00 Ratings10.02 Ratings
Remote Active Directory® management00 Ratings8.01 Ratings
Centralized management dashboard00 Ratings8.01 Ratings
Monitoring and Alerts00 Ratings7.01 Ratings
Multi-platform remote control00 Ratings8.01 Ratings
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FixMe.ITMicrosoft Remote Desktop Connection Manager (RDCMan)
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User Ratings
FixMe.ITMicrosoft Remote Desktop Connection Manager (RDCMan)
Likelihood to Recommend
9.0
(6 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
8.3
(2 ratings)
User Testimonials
FixMe.ITMicrosoft Remote Desktop Connection Manager (RDCMan)
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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Microsoft
The RDCMan software is highly effective at allowing me to organize and manage a large number of servers, and desktop computers. It’s quick and easy to use. It’s also highly reliable. In all the years that I have used it, I have never once experienced a crash or any other sort of error.
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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Microsoft
  • Quick
  • Easy
  • Minimal work on user end
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Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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Microsoft
  • When trying to connect to a server/machine, and it doesn't connect, there is a "Disconnected" message that is displayed in the thumbnail. There is no information beyond this that explains why the server/machine did/could not connect. It would be helpful to the IT Administrator to know this information, even if Microsoft Remote Desktop Connection Manager (RDCMan) kept a log somewhere where this information can be analyzed.
  • There doesn't seem to be an option for connecting to a server that is usually only able to be accessed from a jump server. This will not connect if the server is set up as a server/machine within RDCman. This would be a beneficial feature to have within RDCman. Maybe one of the missing options is to be able to set this in the prospects for the jump server (within the Microsoft Remote Desktop Connection Manager (RDCMan) window).
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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Microsoft
No answers on this topic
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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Microsoft
Plenty of information and support online, and with many things it's pretty straight forward for the average tech to navigate and work with. But with most things online you're not the only person that's had the issue before, and using a search engine you should be able to figure it out.
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Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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Microsoft
RDCMan outshines TeamViewer in every possible way. It’s fast, more reliable, and easier to use. I have had frequent crashes and issues when using TeamViewer, while none with RDCMan. Screen responsiveness also seems much better with RDCMan versus TeamViewer. I would often experience lag issues when using TeamViewer.
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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Microsoft
  • One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management.
  • Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do.
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ScreenShots