What users are saying about
10 Ratings
10 Ratings
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Score 6.8 out of 100
1 Rating
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Score 9 out of 100

Feature Set Ratings

  • NetSupport Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

6.7

FixMe.IT

67%
10.0

NetSupport Manager

100%
NetSupport Manager ranks higher in 11/13 features

Screen sharing

9.0
90%
6 Ratings
10.0
100%
1 Rating

File transfer

7.0
70%
6 Ratings
10.0
100%
1 Rating

Instant message

7.0
70%
5 Ratings
10.0
100%
1 Rating

Access to sleeping/powered-off computers

2.9
29%
3 Ratings
10.0
100%
1 Rating

Over-the-Internet remote session

9.0
90%
6 Ratings
N/A
0 Ratings

Remote management of servers & workstations

9.0
90%
4 Ratings
10.0
100%
1 Rating

Session record

6.0
60%
2 Ratings
N/A
0 Ratings

Annotations

4.0
40%
3 Ratings
10.0
100%
1 Rating

Secure remote access with Smart Card authentication

N/A
0 Ratings
10.0
100%
1 Rating

Remote Active Directory® management

N/A
0 Ratings
10.0
100%
1 Rating

Centralized management dashboard

N/A
0 Ratings
10.0
100%
1 Rating

Monitoring and Alerts

N/A
0 Ratings
10.0
100%
1 Rating

Multi-platform remote control

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • FixMe.IT and NetSupport Manager are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

FixMe.IT

90%
6 Ratings
9.0

NetSupport Manager

90%
1 Rating

Likelihood to Renew

10.0

FixMe.IT

100%
1 Rating

NetSupport Manager

N/A
0 Ratings

Support Rating

9.0

FixMe.IT

90%
2 Ratings

NetSupport Manager

N/A
0 Ratings

Likelihood to Recommend

Techinline

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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NetSupport

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
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Pros

Techinline

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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NetSupport

  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
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Cons

Techinline

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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NetSupport

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
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Pricing Details

FixMe.IT

Starting Price

$30 per seat

Editions & Modules

FixMe.IT editions and modules pricing
EditionModules
Monthly subscription$301
Yearly subscription$3002

Footnotes

  1. per seat
  2. per seat

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

NetSupport Manager

Starting Price

Editions & Modules

NetSupport Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Techinline

    Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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    NetSupport

    No answers on this topic

    Support Rating

    Techinline

    It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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    NetSupport

    No answers on this topic

    Alternatives Considered

    Techinline

    TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
    Read full review

    NetSupport

    I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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    Return on Investment

    Techinline

    • During COVID, we simply would not have been able to work without it.
    • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
    • After 11 years, I see no reason to switch.
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    NetSupport

    • It allow's us to update apps instantly
    • It gives user quick response to overcome headache issues
    • It's saves crucial time from both ends
    Read full review

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