What users are saying about
10 Ratings
10 Ratings
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Score 9.2 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

FixMe.IT

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Christopher Filippi | TrustRadius Reviewer

NetSupport Manager

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

FixMe.IT
6.7
NetSupport Manager
10.0
Screen sharing
FixMe.IT
9.0
NetSupport Manager
10.0
File transfer
FixMe.IT
7.0
NetSupport Manager
10.0
Instant message
FixMe.IT
7.0
NetSupport Manager
10.0
Access to sleeping/powered-off computers
FixMe.IT
2.9
NetSupport Manager
10.0
Over-the-Internet remote session
FixMe.IT
9.0
NetSupport Manager
Remote management of servers & workstations
FixMe.IT
9.0
NetSupport Manager
10.0
Session record
FixMe.IT
6.0
NetSupport Manager
Annotations
FixMe.IT
4.0
NetSupport Manager
10.0
Secure remote access with Smart Card authentication
FixMe.IT
NetSupport Manager
10.0
Remote Active Directory® management
FixMe.IT
NetSupport Manager
10.0
Centralized management dashboard
FixMe.IT
NetSupport Manager
10.0
Monitoring and Alerts
FixMe.IT
NetSupport Manager
10.0
Multi-platform remote control
FixMe.IT
NetSupport Manager
10.0

Pros

FixMe.IT

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Justin Bongard | TrustRadius Reviewer

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Cons

FixMe.IT

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
Mark Fredericks | TrustRadius Reviewer

NetSupport Manager

  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
Fahad Ali | TrustRadius Reviewer

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Support Rating

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard | TrustRadius Reviewer

NetSupport Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

FixMe.IT

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Nick Tietjen | TrustRadius Reviewer

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Return on Investment

FixMe.IT

  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
Christopher Filippi | TrustRadius Reviewer

NetSupport Manager

  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
Fahad Ali | TrustRadius Reviewer

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

FixMe.IT
9.0
NetSupport Manager
9.0

Likelihood to Renew

FixMe.IT
10.0
NetSupport Manager

Support Rating

FixMe.IT
9.0
NetSupport Manager

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