FlexiHub vs. N-able Take Control

We’ve put FlexiHub through its paces to see if it’s any good for remote vehicle health checks. We tried the app out with a handful of USB devices for car diagnostics and so far, everything is going smoothly. We also worked to develop an iOS app for remote diagnostics. Our testers from another office easily connected over the Internet thanks to FlexiHub. FlexiHub works perfectly in UDP connections, and needs an Internet connection. But there is no opportunity to work over LAN. This can be an issue.

I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform

• User-Friendly Interface
• Efficient Troubleshooting
• Flexible Connectivity Options

• Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
• If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.

Incentivized

• Stable connections, but some devices are not recognized correctly
• Pricing is too high

• Performance on low-end machines.
• Verbosity when changing stream quality.
• File manager needs improving, dragging files causes graphical issues.
• Connection time needs to be reduced.
• Ability to adjust re-connection time.
• Integration with more password-storage applications.
• Screen blanking is buggy in some instances and makes the session unusable.

Incentivized

I made the switch to FlexiHub because I found it to be more reliable and user-friendly for my specific needs. FlexiHub offers a more seamless experience when it comes to remotely accessing and managing USB devices, with fewer connectivity issues compared to the other products I was using. also TeamViewer's pricing structure didn't align well with my needs. FlexiHub's subscription plans offered a better fit for my usage.

We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes

Incentivized

• We have increased our productivity due to the ability of remote access
• Developed and tested the app with remote USB access
• We can work with our freelance and remote testers; all we need is an Internet connection

• We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
• Remote access is only a click away saving our techs time
• Reliable connection mean issues are resolved without having to 'fix' the remote access first