What users are saying about
3 Ratings
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Score 8.4 out of 100
69 Ratings
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Score 6.2 out of 100

Feature Set Ratings

    Cloud PBX

    Flowroute

    Feature Set Not Supported
    N/A
    9.4

    Vonage Business Communications

    94%
    Vonage Business Communications ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call Management

    Flowroute

    Feature Set Not Supported
    N/A
    9.4

    Vonage Business Communications

    94%
    Vonage Business Communications ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Mobile apps

    Flowroute

    Feature Set Not Supported
    N/A
    10.0

    Vonage Business Communications

    100%
    Vonage Business Communications ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Attribute Ratings

    • Flowroute is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Flowroute

    100%
    1 Rating
    3.5

    Vonage Business Communications

    35%
    22 Ratings

    Likelihood to Renew

    Flowroute

    N/A
    0 Ratings
    10.0

    Vonage Business Communications

    100%
    1 Rating

    Usability

    Flowroute

    N/A
    0 Ratings
    7.5

    Vonage Business Communications

    75%
    2 Ratings

    Support Rating

    Flowroute

    N/A
    0 Ratings
    8.5

    Vonage Business Communications

    85%
    20 Ratings

    Likelihood to Recommend

    Intrado (formerly West Corporation)

    Works perfectly if you're using a DIY SIP VoIP system. Our phones were powered by Asterisk with Flowroute handling all of the actual SIP traffic. No issues whatsoever.
    Read full review

    Vonage

    Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
    Read full review

    Pros

    Intrado (formerly West Corporation)

    No answers on this topic

    Vonage

    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Read full review

    Cons

    Intrado (formerly West Corporation)

    No answers on this topic

    Vonage

    • They do not take billing support calls. Online chat only. That can be dicey.
    • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
    • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
    Read full review

    Pricing Details

    Flowroute

    Starting Price

    $0.005 Per Minute

    Editions & Modules

    Flowroute editions and modules pricing
    EditionModules
    Domestic Inbound$0.0051

    Footnotes

    1. Per Minute

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vonage Business Communications

    Starting Price

    Editions & Modules

    Vonage Business Communications editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Intrado (formerly West Corporation)

      No answers on this topic

      Vonage

      I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
      Read full review

      Support Rating

      Intrado (formerly West Corporation)

      No answers on this topic

      Vonage

      We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
      Read full review

      Alternatives Considered

      Intrado (formerly West Corporation)

      No answers on this topic

      Vonage

      We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
      Read full review

      Return on Investment

      Intrado (formerly West Corporation)

      No answers on this topic

      Vonage

      • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
      • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
      Read full review

      Add comparison