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Vonage User Perspective
May 01, 2024

Vonage User Perspective

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Communications

We use Vonage Business Communications for all phone calls, cell phone app & SMS messaging. It is handy for forwarding calls & voicemail to our cell phones as it has the follow me feature.
  • Call forwarding
  • voicemail
  • SMS messaging
  • doesnt display contact who is calling
  • when on a call rings loudly over existing conversation
  • delay in connectivity when you first pick up a call
  • Saves time as you can take the call wherever you are with the follow me feature
  • Also helps with collaboration with the screenshare feature

Do you think Vonage Business Communications delivers good value for the price?

Not sure

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vonage Business Communications go as expected?

I wasn't involved with the implementation phase

Would you buy Vonage Business Communications again?

No

It is well suited in that I can forward my office phone to my cell.
I also use it on occasion for meetings. It is a quick way to connect to screen share.
Spotty coverage & connectivity. A huge delay in voicemail & missed call notifications.

Vonage Business Communications Feature Ratings

6.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
6
4.3
Answering rules
4
Call recording
6
Call park
5
Call screening
4
Message alerts
2
Business SMS/External Messaging
5
3.0
Mobile app for iOS
3
Mobile app for Android
3
3.0
High quality audio
3
High quality video
Not Rated
5.0
Calendar integration
Not Rated
Meeting initiation
5
Record meetings / events
Not Rated
5.0
Desktop sharing
5
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
5.0
Centralized communications management
5
Team messaging
5
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Vonage Business Communications

250 - All calls, voicemail, mobile app, screenshare, SMS messaging
1 - IT support staff
  • calls
  • voicemail
  • mobile app
  • screenshare
  • meetings
  • SMS texting
  • Getting more employees on board with the SMS text feature
I think it will be renewed as overall it is a midrange product that mostly does what we need it to.

Evaluating Vonage Business Communications and Competitors

Not Sure
  • Scalability
  • Integration with Other Systems
  • Ease of Use
I was not involved in the decision.

Vonage Business Communications Implementation

Vonage Business Communications Support

Using Vonage Business Communications

I think its a pretty basic software. Overall pretty user friendly.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
Inconsistent
  • screenshare
  • meetings
  • voicemail
  • delayed notifications of voicemail
  • setting up phone to follow me
Yes - For the most part, pretty well. I wish it would show the name of the contact when receiving an incoming call.