Great Service if you don't mind online chat only support.
December 30, 2020

Great Service if you don't mind online chat only support.

Philip Schmitz, CIC | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Communications

We use Vonage for Business as our phone system throughout our organization. Especially the auto attendant, group calling, softphone, and other features. I have a virtual assistant and it is great that she can log in from another country and operate on our phone system just as if she was right here. I also like that I can make calls from my cell phone that go through our office phone number, thus keeping my cell number private.

Pros

  • Has pretty much any feature and integration you can imagine.
  • Soft phone and click to dial work great on desktop.
  • Smart phone app lets you work from anywhere accessing pretty much every feature.

Cons

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
  • Cut down phone hardware expense since the soft phone is free and easier to use.
  • Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
  • Allows me to work from anywhere with smart phone app saving hours at work.
Hard to beat Vonage for features. Ooma is probably less expensive.

Do you think Vonage Business Communications delivers good value for the price?

Yes

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

Yes

Did implementation of Vonage Business Communications go as expected?

Yes

Would you buy Vonage Business Communications again?

Yes

Microsoft 365 (formerly Office 365), Eclipse, QuickBooks Online
Extremely versatile and well suited for a small office or business with many remote locations or virtual assistants. Integrates with Office365 and has web features where you can put "click call me" on your website or conversely install a browser extension that makes web phone numbers so you can click to call them without re-entry.

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