FogBugz vs. Vultr

FogBugz has been a very useful tool to our organization, and much preferred over other options we reviewed, mainly JIRA. There are still some improvements needed, but with the fairly recent acquisition by DevFactory, we have a great deal of hope for what is in store given DevFactory's focus and transparency. It seems like both DevFactory and FogBugz customers are eager for substantial improvements on the front-end, but there is/was a great deal of backend housecleaning that definitely needed to take place first.

Incentivized

I've been with Vultr over 5 years hosting multiple businesses and email related services. I never experienced a significant outage or data loss. Migration has always been successful as well. Support is top tier and IP reputation is clean. I like the choices of OS, ease of platform use and multiple hosting/ region options.

Incentivized

• Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
• The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
• Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.

Incentivized

• Good performance from servers close to me and my customers
• Ease of spinning up new servers
• Great service levels of servers I spin up
• Notifications of issues or downtime come through quickly, allowing me to handle client queries with knowledge in hand.

• The simplicity of a single admin type user is not great because anyone who can create a job or client in the system, can also add and delete users. Content and User administrative rights should be separated.
• There are ways to change the terminology/lexicon within the tool, but we are not able to get it to work even after reaching out to tech support. So we are forced to use the system terminology that doesn't match up to our company making training a bit difficult.
• There is a subscribe function that you can opt into, there should be a way to add subscribers as you create a new task.

• The response times for support tickets is too high and a quicker response time would be appreciated
• Availability of the VPS solution in Middle east and Africa would help
• Abilito to connect SIP trunks would make it more easy to run active communictaion platforms on Vultr

Incentivized

Just a great product with no bells and whistles, which is the advantage. We spend very little time learning and using Vultr and more time using the systems we have in Vultr to complete our tasks. Not having to worry about the IT overhead is huge and saves a great deal of time

Incentivized

easy to use and configure. great bang for the buck. I need an affordable solution to host in the cloud data from systems installed at our client's site with the ability to drill down and change the configuration remotely. Vultr enabled us to do that in an efficient and affordable way.

Incentivized

Vultr makes it easy to contact technical support. The techs are very competent. In a number of occasions they have bounced the responsibility back to me when they could have saved us all time and heartache by simply implementing the solution directly

Incentivized

Vultr implementation seemed based on open-source tools and basic cloud principles - some things were more complicated to do compared with more developed cloud providers, but on the other hand it was more extensible by open-source tools.

Incentivized

I like JIRA a lot better than Fogbugz for many reasons. If I had a choice, I'd use JIRA every time

Incentivized

Linode is a more old-school offering. Linode pricing model and infrastructure rely on classic Virtual Machines. What we like about Vultr is that they offer the same at the front, but in the back, the machines are much more flexible and can be tailor-made to our needs, which of course also impacts the costs of running the infrastructure.

Incentivized

Pricing is fair and did not increase

Incentivized

• Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
• Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression

Incentivized

• We have experienced a 200% return on using Vultr products with a 100% Customer Satisfaction rating.
• Vultr gives us the regions to deploy where our small business customers are located.
• Vultr has helped us scale up our company and our cloud solutions.

Incentivized