Followup CRM vs. Viewpoint Spectrum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FollowUp CRM
Score 10.0 out of 10
N/A
FollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.N/A
Viewpoint Spectrum
Score 8.0 out of 10
N/A
Viewpoint Spectrum is a cloud-based construction ERP suite with project management, accounting, resource management, and reporting and analytics. Key features include workflow automation and collaboration tools, document imaging and sharing, cost estimating tools, and RFI management tools.N/A
Pricing
Followup CRMViewpoint Spectrum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FollowUp CRMViewpoint Spectrum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Followup CRMViewpoint Spectrum
Top Pros
Top Cons
Features
Followup CRMViewpoint Spectrum
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Followup CRM
9.1
12 Ratings
17% above category average
Viewpoint Spectrum
-
Ratings
Customer data management / contact management10.012 Ratings00 Ratings
Workflow management10.010 Ratings00 Ratings
Territory management6.18 Ratings00 Ratings
Opportunity management10.010 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.08 Ratings00 Ratings
Contract management10.010 Ratings00 Ratings
Quote & order management8.96 Ratings00 Ratings
Interaction tracking10.09 Ratings00 Ratings
Channel / partner relationship management7.27 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Followup CRM
10.0
8 Ratings
29% above category average
Viewpoint Spectrum
-
Ratings
Case management10.08 Ratings00 Ratings
Call center management10.05 Ratings00 Ratings
Help desk management10.06 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Followup CRM
10.0
8 Ratings
28% above category average
Viewpoint Spectrum
-
Ratings
Lead management10.08 Ratings00 Ratings
Email marketing10.05 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Followup CRM
9.5
10 Ratings
22% above category average
Viewpoint Spectrum
-
Ratings
Task management10.010 Ratings00 Ratings
Billing and invoicing management8.43 Ratings00 Ratings
Reporting10.09 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Followup CRM
9.7
11 Ratings
24% above category average
Viewpoint Spectrum
-
Ratings
Forecasting9.06 Ratings00 Ratings
Pipeline visualization10.09 Ratings00 Ratings
Customizable reports10.09 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Followup CRM
9.8
7 Ratings
26% above category average
Viewpoint Spectrum
6.1
9 Ratings
18% below category average
Custom fields10.07 Ratings00 Ratings
Custom objects9.04 Ratings00 Ratings
Scripting environment10.05 Ratings00 Ratings
API for custom integration10.04 Ratings6.19 Ratings
Security
Comparison of Security features of Product A and Product B
Followup CRM
10.0
10 Ratings
18% above category average
Viewpoint Spectrum
8.1
27 Ratings
1% above category average
Single sign-on capability10.08 Ratings8.422 Ratings
Role-based user permissions10.07 Ratings7.827 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Followup CRM
10.0
3 Ratings
32% above category average
Viewpoint Spectrum
-
Ratings
Social data10.03 Ratings00 Ratings
Social engagement10.02 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Followup CRM
7.7
3 Ratings
7% above category average
Viewpoint Spectrum
-
Ratings
Marketing automation10.03 Ratings00 Ratings
Compensation management5.52 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Followup CRM
10.0
4 Ratings
28% above category average
Viewpoint Spectrum
-
Ratings
Mobile access10.04 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
4.9
22 Ratings
38% below category average
Pay calculation00 Ratings7.522 Ratings
Benefit plan administration00 Ratings6.916 Ratings
Direct deposit files00 Ratings8.319 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
5.1
30 Ratings
32% below category average
Dashboards00 Ratings6.929 Ratings
Standard reports00 Ratings6.430 Ratings
Custom reports00 Ratings5.928 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
7.6
28 Ratings
0% below category average
Accounts payable00 Ratings8.327 Ratings
Accounts receivable00 Ratings8.125 Ratings
Global Financial Support00 Ratings6.18 Ratings
Primary and Secondary Ledgers00 Ratings7.519 Ratings
Journals and Reconciliations00 Ratings8.022 Ratings
Configurable Accounting00 Ratings7.219 Ratings
Standardized Processes00 Ratings7.923 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
6.1
17 Ratings
24% below category average
Inventory tracking00 Ratings6.017 Ratings
Automatic reordering00 Ratings6.01 Ratings
Location management00 Ratings6.26 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
8.6
15 Ratings
10% above category average
Pricing00 Ratings8.312 Ratings
Order entry00 Ratings8.313 Ratings
Credit card processing00 Ratings8.84 Ratings
Cost of goods sold00 Ratings8.911 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
7.6
27 Ratings
3% above category average
Billing Management00 Ratings8.223 Ratings
Cash and Asset Management00 Ratings7.722 Ratings
Travel & Expense Management00 Ratings7.01 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings7.01 Ratings
Period Close00 Ratings8.123 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
6.8
7 Ratings
0% below category average
Project Planning and Scheduling00 Ratings5.01 Ratings
Task Insight for Project Managers00 Ratings7.26 Ratings
Project Mobile Functionality00 Ratings7.96 Ratings
Definable Resource Pools00 Ratings7.34 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Followup CRM
-
Ratings
Viewpoint Spectrum
7.0
5 Ratings
1% above category average
Bids Analyzed and Compared00 Ratings7.93 Ratings
Contract Authoring00 Ratings7.32 Ratings
Contract Repository00 Ratings7.32 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings5.74 Ratings
Supplier Management00 Ratings6.93 Ratings
Best Alternatives
Followup CRMViewpoint Spectrum
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Infor VISUAL
Infor VISUAL
Score 6.9 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Followup CRMViewpoint Spectrum
Likelihood to Recommend
10.0
(12 ratings)
7.9
(69 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(7 ratings)
Usability
-
(0 ratings)
7.8
(30 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
8.5
(2 ratings)
Support Rating
-
(0 ratings)
5.3
(29 ratings)
In-Person Training
-
(0 ratings)
7.0
(1 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
6.7
(4 ratings)
Ease of integration
-
(0 ratings)
6.6
(20 ratings)
Product Scalability
-
(0 ratings)
7.5
(2 ratings)
User Testimonials
Followup CRMViewpoint Spectrum
Likelihood to Recommend
FollowUp Power
One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Read full review
Trimble Viewpoint
The Installation team is amazing. They provide clear guidance at the beginning of the process regarding what is expected and what needs to be done. The implementation manager follows up monthly with you to make sure you are on track and if you need additional help. They are very helpful and responsive in resolving issues.
Read full review
Pros
FollowUp Power
  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Read full review
Trimble Viewpoint
  • Job Costing - Viewpoint Spectrum handles job costing per project, per work order, per site, and gives us an up to date analysis of the project.
  • HR - helps to keep all of the training certifications and HR incidents in a consistent and manageable order for all Managers to use.
Read full review
Cons
FollowUp Power
  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Read full review
Trimble Viewpoint
  • Support isn't readily available. You can submit a ticket and wait days before it's picked up. Even critical issues (system outages) can wait an hour or two before someone responds.
  • Large companies will feel limited. This product wasn't designed to handle large amounts of data, and performance seems to slow when there are more than 80 concurrent users.
  • The new developments are limited. HR Management is less robust than a third-party product specializing in HR Management. Viewpoint Analytics is nowhere near as robust as Power BI or Tableau.
Read full review
Likelihood to Renew
FollowUp Power
No answers on this topic
Trimble Viewpoint
The product is working for us and the cost to implement a new system does not warrant the expense.
Read full review
Usability
FollowUp Power
No answers on this topic
Trimble Viewpoint
There's a little bit of a learning curve, but once you've been working in the system for a while, it becomes second nature. I would say that out of all of the other software that I've personally used, Spectrum has been the easiest one to pick up and learn quickly
Read full review
Reliability and Availability
FollowUp Power
No answers on this topic
Trimble Viewpoint
I've never seen Spectrum down
Read full review
Performance
FollowUp Power
No answers on this topic
Trimble Viewpoint
For the most part the product is very reliable. Since we are hosted we sometimes have connectivity issues but I would say that is more our ISP than Spectrum.
Read full review
Support Rating
FollowUp Power
No answers on this topic
Trimble Viewpoint
The support has recently changed. Last year, you could call in and get an immediate response. Now that doesn't seem possible unless you have an urgent situation with access to the software, payroll or payables. I have found that using chat or e-mail works nicely for the most part, but sometimes I feel it would be easier if someone from support would jump on our site and take a first-hand look rather than going back and forth
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Online Training
FollowUp Power
No answers on this topic
Trimble Viewpoint
Our trainer was excellent and navigated the time zone differences expertly. She gave us test assignments to complete and was available for questions at any time.
Read full review
Implementation Rating
FollowUp Power
No answers on this topic
Trimble Viewpoint
My only insight would be to take time in your implementation and training process; ours was six weeks from start to finish.
Read full review
Alternatives Considered
FollowUp Power
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Read full review
Trimble Viewpoint
I have previously used Sage Masterbuilder, another construction industry software. This has been a number of years ago. The company I am working for already had Spectrum and have been using it for as long as it has been around when it was known as Forefront. Based on conversations I've had with the personnel that were here at the time of purchase, Spectrum clicked off all the boxes they were looking for.
Read full review
Scalability
FollowUp Power
No answers on this topic
Trimble Viewpoint
You can grant user specific access which is nice. Project managers do not need all the same modules as Accounting. But Accounting does need access to PM modules as well
Read full review
Return on Investment
FollowUp Power
  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Read full review
Trimble Viewpoint
  • [In my opinion,] it takes at LEAST twice as long to do our jobs now.
  • [I feel like] we are paranoid about something not being printed correctly because of [what I believe are] buggy text fields.
  • [In my experience,] we still have to refer to a physical file cabinet with paper, even though a main point of switching was to go paperless.
  • [In our experience,] screens can now be "locked", so we can't see something if our coworker is also looking at it.
  • [I believe that] the financial hit our company took from this switch was astronomical. [In my opinion:] Beware!
Read full review
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