Force Management vs. Masergy

I loved incorporating and practicing "the mantra" in my presentations and business meetings. The discovery flow is really intelligent as well because you first get a sense of where the team currently stands with their business challenges, then are able to speak to your product later. The whole idea of mapping specific services to a company's issues, using their own language and metrics, is really paramount to build rapport and see if it's possible to solve their business problems

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I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

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• Questions throughout the Sales Process
• How to create Executive Summaries and align with initiatives going on within a Customer Org
• Training on uncovering Pain/Value Hypothesis
• Training on presenting at each stage in the buyers journey

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• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

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• Verticalized Training
• Segments content for SMB, Mid, Ent

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• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

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I cannot rate their support as I have never needed it.

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FM is geared towards the Enterprise sellers and although it has a few modules for the Business Development Reps, we also needed to bring in Sandler Training in conjunction with FM to ensure our BDRs were reaping these benefits as well. Another unfortunate issue we noticed with FM was the out-of-box integrations available and we would have sync issues with SFDC

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I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

Independently Invited by TrustRadius

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• Speaking the prospective client's language to vet out ICPs faster
• Telling more customer stories with similar use cases
• We now have a cohesive company-wide language to qualify deals

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• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info