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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Formstack Forms

    Score7.5 out of 10
    N/AFormstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

    $50

    per month

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
    Pricing
    Formstack FormsServiceNow App Engine
    Editions & Modules
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Formstack FormsServiceNow App Engine
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPlans start at $50/month (billed annually), including: 20 Digital Forms 1,000 Submissions Per Form 14,400 API Calls Per Day Drag-and-Drop Form Builder Custom Themes Payment Integrations Salesforce Integration SSO User Management Form Prefill—
    More Pricing Information
    Community Pulse
    Formstack FormsServiceNow App Engine
    Considered Both Products
    Formstack
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    92%
    Would buy again
    12 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    83%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Features
    Formstack FormsServiceNow App Engine
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    8.5
    64 Ratings
    6% above category average
    ServiceNow App Engine
    -
    Ratings
    Survey templates8.856 Ratings00 Ratings
    Themes8.057 Ratings00 Ratings
    Custom logo/branding8.761 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    7.6
    61 Ratings
    11% below category average
    ServiceNow App Engine
    -
    Ratings
    Changes to live survey6.856 Ratings00 Ratings
    Question design help8.01 Ratings00 Ratings
    Multiple question types8.061 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    7.9
    61 Ratings
    6% below category average
    ServiceNow App Engine
    -
    Ratings
    Survey logic flexibility7.961 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    8.8
    62 Ratings
    8% above category average
    ServiceNow App Engine
    -
    Ratings
    Response tracking10.01 Ratings00 Ratings
    Data export10.062 Ratings00 Ratings
    Standard reports7.959 Ratings00 Ratings
    Custom reports5.851 Ratings00 Ratings
    Analytics10.01 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    10.0
    60 Ratings
    15% above category average
    ServiceNow App Engine
    -
    Ratings
    Access controls10.058 Ratings00 Ratings
    Compliance10.052 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    8.0
    1 Ratings
    1% below category average
    ServiceNow App Engine
    -
    Ratings
    Vendor-offered crowdsourcing8.01 Ratings00 Ratings
    Respondent restrictions8.01 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Formstack Forms and ServiceNow App Engine
    Feature
    Formstack Forms
    -
    Ratings
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Visual Modeling00 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings8.411 Ratings
    Platform Security00 Ratings8.412 Ratings
    Platform User Management00 Ratings8.012 Ratings
    Reusability00 Ratings8.411 Ratings
    Platform Scalability00 Ratings8.312 Ratings
    Best Alternatives
    Formstack FormsServiceNow App Engine
    Small Businesses
    Jotform
    Score8.5 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Formstack FormsServiceNow App Engine
    Likelihood to Recommend
    7.7
    (77 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    2.0
    (13 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (9 ratings)
    8.2
    (9 ratings)
    Availability
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    6.7
    (8 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    1.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Formstack FormsServiceNow App Engine
    Likelihood to Recommend
    Formstack
    Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
    Incentivized
    Read full review
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Pros
    Formstack
    • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
    • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
    • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
    Incentivized
    Read full review
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Cons
    Formstack
    • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
    • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
    • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
    Incentivized
    Read full review
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Likelihood to Renew
    Formstack
    Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
    Incentivized
    Read full review
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Usability
    Formstack
    It's easy to learn how to use, generally easy for clients to use, and overall I've never had an overwhelmingly negative experience with it. While there are a few tweaks that could make it really shine, Formstack Forms serves almost all our needs and we're super happy with it.
    Incentivized
    Read full review
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Reliability and Availability
    Formstack
    No answers on this topic
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Support Rating
    Formstack
    The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
    Incentivized
    Read full review
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    Implementation Rating
    Formstack
    We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
    Incentivized
    Read full review
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Alternatives Considered
    Formstack
    Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
    Incentivized
    Read full review
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Scalability
    Formstack
    No answers on this topic
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Return on Investment
    Formstack
    • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
    • Immediate response - those that submit forms receive immediate response that their form has been submitted.
    Incentivized
    Read full review
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    ScreenShots