What users are saying about
148 Ratings
46 Ratings
148 Ratings
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Score 8.4 out of 100
46 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Formstack Forms

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Anonymous | TrustRadius Reviewer

Zoho Creator

I have a software web app development background, so we considered hand-rolling an in-house MYSQL application for our needs. But, programming a home-grown web app also requires a dedicated programmer and some deep thought regarding specifications. Within just a couple of hours, I developed a tool in Zoho Creator (easily expandable) that accomplished the same tasks. It saved us a considerable amount of frontend and backend programming. Nothing can truly fit EVERY need, so some extremely specialized applications might find Zoho Creator limiting, but for the bulk of normal, everyday database management, Zoho Creator is an excellent tool. The fringe cases where Zoho Creator's off-the-shelf abilities may not be enough could be addressed in a number of creative ways, be it linking to outside data or using their custom programming language to hand-code specific needs. It is very, very powerful. The only place where it may not be appropriate is if someone needed extensive front-end customization (although data can still be pulled using its API for display externally). It may be too powerful for extremely basic needs. Overall, however, it is hard to find fault with this system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Formstack Forms
9.0
Zoho Creator
Survey templates
Formstack Forms
9.0
Zoho Creator
Themes
Formstack Forms
8.0
Zoho Creator
Custom logo/branding
Formstack Forms
10.0
Zoho Creator

Survey Content

Formstack Forms
9.0
Zoho Creator
Changes to live survey
Formstack Forms
9.5
Zoho Creator
Question design help
Formstack Forms
8.0
Zoho Creator
Multiple question types
Formstack Forms
9.5
Zoho Creator

Survey Logic

Formstack Forms
9.5
Zoho Creator
Survey logic flexibility
Formstack Forms
9.5
Zoho Creator

Survey Reporting & Analytics

Formstack Forms
9.4
Zoho Creator
Response tracking
Formstack Forms
10.0
Zoho Creator
Data export
Formstack Forms
9.5
Zoho Creator
Standard reports
Formstack Forms
9.1
Zoho Creator
Custom reports
Formstack Forms
8.5
Zoho Creator
Analytics
Formstack Forms
10.0
Zoho Creator

Survey Administration & Security

Formstack Forms
9.5
Zoho Creator
Access controls
Formstack Forms
9.5
Zoho Creator
Compliance
Formstack Forms
9.5
Zoho Creator

Survey Distribution

Formstack Forms
8.0
Zoho Creator
Vendor-offered crowdsourcing
Formstack Forms
8.0
Zoho Creator
Respondent restrictions
Formstack Forms
8.0
Zoho Creator

Low-Code Development

Formstack Forms
Zoho Creator
8.1
Visual Modeling
Formstack Forms
Zoho Creator
6.6
Drag-and-drop Interfaces
Formstack Forms
Zoho Creator
9.0
Platform Security
Formstack Forms
Zoho Creator
8.9
Platform User Management
Formstack Forms
Zoho Creator
7.6
Reusability
Formstack Forms
Zoho Creator
7.7
Platform Scalability
Formstack Forms
Zoho Creator
8.6

Pros

Formstack Forms

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Patrick Stephens | TrustRadius Reviewer

Zoho Creator

  • The ease of creating data collecting forms. Anything from creating a form to import all your old excel documents to creating a mobile on-site application where you can input data directly into the app. For a company like us this can help to eliminate the pen and paper approach to recording data.
  • Reporting features are excellent. Slicing and dicing the data from your forms to create any report is possible. Think of it has filters on steroids. The ability to combine data from different forms is a huge plus.
  • Dashboards! Zoho Creator has so much depth to it that it's easy for one to get lost if they are not as familiar with Creator, for example an exuctive or decision making manager. This is where dashboards come in. Admins can build intuitive and smart dashboards that combine all the relevant KPI's that a manager needs to see.
Anonymous | TrustRadius Reviewer

Cons

Formstack Forms

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Josh Summerhays | TrustRadius Reviewer

Zoho Creator

  • A bit tricky for integrations with 3rd party software.
  • Layout customizations very limited.
  • A bit expensive when you need to give access to many users.
Rafael Grandizoli | TrustRadius Reviewer

Likelihood to Renew

Formstack Forms

Formstack Forms 9.1
Based on 12 answers
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Tim Roe | TrustRadius Reviewer

Zoho Creator

No score
No answers yet
No answers on this topic

Usability

Formstack Forms

Formstack Forms 9.5
Based on 5 answers
Well written, modern software. Works as expected for software of 'today.' Does not operate like something from five or ten years ago...like a legacy platform. Continuous improvements are nice to see.
Mitchel Laman | TrustRadius Reviewer

Zoho Creator

Zoho Creator 7.0
Based on 1 answer
I gave 7 because it is better for internal use and internal solutions. If you need something to deliver to your clients (you will give them access to it), then you will have to work hard to give the layout a better look, and not use the using the standard template layout, which it's possible to do, but it will need an extra work.
Rafael Grandizoli | TrustRadius Reviewer

Reliability and Availability

Formstack Forms

Formstack Forms 10.0
Based on 4 answers
No answer on this topic is available.

Zoho Creator

Zoho Creator 10.0
Based on 1 answer
In an earlier comment, I mentioned Zoho's excellent uptime. I have been using the system for over 6 years, and have experienced only momentary outages, and of those, only a hand full over the years. It is extremely reliable
Anonymous | TrustRadius Reviewer

Performance

Formstack Forms

No score
No answers yet
No answers on this topic

Zoho Creator

Zoho Creator 9.0
Based on 1 answer
We do not integrate Zoho with other systems at this time, but rarely are searches, database exports, record edits or creation tasks ever slow enough to notice. It is quite usable
Anonymous | TrustRadius Reviewer

Support Rating

Formstack Forms

Formstack Forms 8.5
Based on 6 answers
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
Anonymous | TrustRadius Reviewer

Zoho Creator

Zoho Creator 6.1
Based on 4 answers
I recommend Zoho Creator very often. A lot of companies go big earlier than they need to and spend way too much on SalesForce & Marketo. I worked for a small company with some limited budget that pivoted to sell it's product to the Enterprise. Zoho Creator was incredibly easy to set up, intuitive to use, and contains all the most essential features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredibly useful in acquiring leads, nurturing them, and tracking pipeline in Zoho Creator. Our small sales team found it very easy to use and loved it.
Muhammad Hafeez | TrustRadius Reviewer

Implementation Rating

Formstack Forms

Formstack Forms 10.0
Based on 2 answers
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Mitchel Laman | TrustRadius Reviewer

Zoho Creator

No score
No answers yet
No answers on this topic

Alternatives Considered

Formstack Forms

Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
Jason Fluegge | TrustRadius Reviewer

Zoho Creator

We use Zoho Survey and while it is better than other similar 'Off the shelf' products it is not in the same league as Creator.
Keith Marley | TrustRadius Reviewer

Scalability

Formstack Forms

No score
No answers yet
No answers on this topic

Zoho Creator

Zoho Creator 10.0
Based on 1 answer
Zoho is incredibly versatile. Much thought was put in to the way the platform functions. I've yet to face a situation where Zoho would not be able to do what I needed. That being said, because of its power, it can also be a bit intimidating technically. Simple needs are simple. More complex needs are ... more complex! Overall, it's a powerful, robust platform
Anonymous | TrustRadius Reviewer

Return on Investment

Formstack Forms

  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Ryan Spear | TrustRadius Reviewer

Zoho Creator

  • We really have not tracked the savings in a dollar amount, but our overall ability to have a birds eye view of all of our courses and classes at any moment has been a great tool. And we save time when we need information about courses or classes because the reports are there and ready when needed.
George C. Thiess III | TrustRadius Reviewer

Screenshots

Pricing Details

Formstack Forms

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Forms Editions & Modules

Edition
Silver$591
Gold$991
Platinum$2491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Zoho Creator

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Zoho Creator Editions & Modules

Edition
Professional$251
Ultimate$4002
EnterpriseCustom3
  1. /user/month (Billed Annually)
  2. /month (Billed Annually)
  3. Flexible plans with bespoke feature set for enterprises. Starts at 200 users.
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Formstack Forms
9.3
Zoho Creator
9.1

Likelihood to Renew

Formstack Forms
9.1
Zoho Creator

Usability

Formstack Forms
9.5
Zoho Creator
7.0

Reliability and Availability

Formstack Forms
10.0
Zoho Creator
10.0

Performance

Formstack Forms
Zoho Creator
9.0

Support Rating

Formstack Forms
8.5
Zoho Creator
6.1

Implementation Rating

Formstack Forms
10.0
Zoho Creator

Scalability

Formstack Forms
Zoho Creator
10.0

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