Frame.io in New York offers a video collaboration platform, supporting the video editing process by providing creative teams with time stamped comments, annotations and hashtags, and an accelerated sharing and approval process, as well as integrations with popularly used editing tools (e.g. Final Cut Pro) to enhance the editing and collaboration process.
$15
per user/per month
Glance
Score 8.0 out of 10
N/A
Glance is a conferencing platform focused on customer engagement through visualization and collaboration.
The best thing about frame.io (and the reason we subscribed to the service in the first place), is it is very easy for clients to give notes when reviewing videos we produce for them. It allows them -- forces them, actually -- to give frame specific notes, so there is no confusion about what shot they are talking about. The one thing that would be nice would be another area for clients to make more global, general notes, so that both the global and specific notes could all be referenced in one place. But overall, had this service for about three years and still very happy with it.
Glance is an ideal tool where the customer base is not very technologically savvy. We support farmers, so this demographic is known for being behind on the technological advances of their industry. We are primarily a call center. Glance has helped our new agents be better equipped from day one, which results in their onboarding time being much quicker since they are able to see common issues first-hand
Simple UI. Its drag and drop interface makes uploading and organizing something that happens inherently. Versioning is a huge issue when reviewing videos and frame allows you to keep old versions while prioritizing updated edits on the same link.
Frame.io allows you to make accurate notes on a video down to the frame - including drawing on a frame to indicate exact details your notes refer to. This allows for your post team to know exactly what the note-maker is referring to.
Privacy settings. Frame has an easy way to manage sharing by providing a "review link" and a "presentation" - this allows you to limit whether a reviewer has access to provide notes or just to review an edit. Simple password protection is an option for any review as well as the option for allowing a file to be downloadable.
Though I love the integration with After Effects, it's a tiny bit buggy from time to time. You'll need to re-sign in once a week (at least, this is what my tests have determined) and there is an issue with timeline jumping. If you click onto a comment, the timeline takes you to the problem area, but if you move the playhead elsewhere and click onto the same comment, it will not return you to the location. You must first click onto a different comment, then back onto the original. It's silly, and to me, a bug that will be resolved eventually.
Frame.io does not provide an archiving feature, so it's a bit of sore spot to delete old videos. When running into storage problems, which you might depending on your plan, you'll need to remove old videos.
Video links play natively at 560p. I don't understand this, as 720p or 1080p should be the standard playback resolution. This means some clients might not be as technologically-savvy, and won't think to click onto the resolution button to upgrade the resolution playback. I've had clients ask why the video was "low-quality" when they needed to change the resolution. This feels like boneheaded development to me.
I've used other video review systems, Frame was the only one I didn't question how they allowed you to review - I just started reviewing. It's that simple. It's easy to set up projects, invite collaborators, and then provide a final cut for download. It's naturally built for the kind of work that TV/Film & video production companies do.
I've only reached out to Frame.io a few times but they responded quickly and offered achievable solutions. The fact that I haven't had to reach out to them more is proof that the platform is easy to use, reliable, and can run on its own. The only issues we have had were related to uploading issues on our end.
Easy to get hold of and always very helpful. Having a support team dedicated to one product and one that will support all of your users (not just the admins) made it easy to implement in a small business.
Frame.io is better when being compared to the Google Drive as a platform just because of the usability. Frame.io has a more simple design format, that makes organizing projects and file structures much more readily available when doing a quick search. The ability to review and comment on the different projects is also better in Frame.io as it shows who said what and at what timecode they are referring to.
Glance, while lacking some features of its competitors, is easy to use and standalone. Support for this application is dedicated to it and you can get near immediate support. This was key given the demographic of our staff.
Glance has reduced the amount of time an agent spends on a single call by nearly 30%. This reduction in time has helped us attend to more customers and more quickly.
The speed at which our agents picked up this tool speaks to the ease of use and integration of Glance.
Overall, this has helped our team managers train their teams on the product more efficiently.
