FreeConference.com vs. Talkdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConference.com
Score 8.5 out of 10
N/A
FreeConference is a telephony and VoIP software solution from FreeConference.N/A
Talkdesk
Score 7.9 out of 10
N/A
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
$85
per month per user
Pricing
FreeConference.comTalkdesk
Editions & Modules
No answers on this topic
CX Cloud Essentials
$85
per month per user
CX Cloud Digital Essentials
$85
per month per user
CX Cloud Elevate
$115
per month per user
CX Cloud Elite
$145
per month per user
Offerings
Pricing Offerings
FreeConference.comTalkdesk
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing is based on a 3 year commitment to these editions.
More Pricing Information
Community Pulse
FreeConference.comTalkdesk
Top Pros
Top Cons
Features
FreeConference.comTalkdesk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConference.com
10.0
1 Ratings
22% above category average
Talkdesk
-
Ratings
Call reports10.01 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConference.com
9.0
3 Ratings
7% above category average
Talkdesk
-
Ratings
Call recording9.03 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConference.com
8.0
3 Ratings
0% above category average
Talkdesk
-
Ratings
Video conferencing8.02 Ratings00 Ratings
Audio conferencing8.03 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
FreeConference.com
-
Ratings
Talkdesk
7.9
473 Ratings
5% below category average
Agent dashboard00 Ratings7.9453 Ratings
Validate callers00 Ratings8.1399 Ratings
Outbound response00 Ratings7.9416 Ratings
Call forwarding00 Ratings8.0406 Ratings
Click-to-call (CTC)00 Ratings8.6377 Ratings
Warm transfer00 Ratings8.9428 Ratings
Predictive dialing00 Ratings8.3221 Ratings
Interactive voice response00 Ratings7.9302 Ratings
REST APIs00 Ratings7.6239 Ratings
Call scripts00 Ratings6.8215 Ratings
Call tracking00 Ratings8.5421 Ratings
Multichannel integration00 Ratings7.3308 Ratings
CRM software integration00 Ratings6.7364 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
FreeConference.com
-
Ratings
Talkdesk
8.5
459 Ratings
4% above category average
Inbound call routing00 Ratings8.5419 Ratings
Omnichannel inbound routing00 Ratings8.3302 Ratings
Recording00 Ratings9.3443 Ratings
Quality management00 Ratings9.1402 Ratings
Call analytics00 Ratings8.6417 Ratings
Historical reporting00 Ratings8.3424 Ratings
Live reporting00 Ratings8.6416 Ratings
Customer surveys00 Ratings7.6232 Ratings
Customer interaction analytics00 Ratings8.6267 Ratings
Best Alternatives
FreeConference.comTalkdesk
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConference.comTalkdesk
Likelihood to Recommend
8.0
(3 ratings)
7.7
(486 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(37 ratings)
Usability
-
(0 ratings)
8.2
(302 ratings)
Availability
-
(0 ratings)
9.9
(7 ratings)
Performance
-
(0 ratings)
10.0
(7 ratings)
Support Rating
-
(0 ratings)
7.7
(130 ratings)
In-Person Training
-
(0 ratings)
10.0
(2 ratings)
Online Training
-
(0 ratings)
8.7
(5 ratings)
Implementation Rating
-
(0 ratings)
7.3
(219 ratings)
Configurability
-
(0 ratings)
10.0
(7 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
9.3
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.3
(3 ratings)
User Testimonials
FreeConference.comTalkdesk
Likelihood to Recommend
iotum
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
Read full review
Talkdesk
Talkdesk does an excellent job with productivity reports. I can monitor my agent's lives during calls and their current status, allowing me to affect them productively at that moment. I can also download a productivity report on Talkdesk to analyze historical data and see patterns and problems.
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Pros
iotum
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Read full review
Talkdesk
  • I appreciate the level of detail for reporting in Explore.
  • The interface is easy to use, both for admin and our agents
  • Even though we have not yet utilized Studio, I appreciate the level of complexity we can put into our IVR
  • The feedback mechanism enables the collection of customer responses across various inquiries.
Read full review
Cons
iotum
  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
Read full review
Talkdesk
  • Reporting is not easy to manipulate
  • Workforce management is not available in a simplified view
  • Creation of the Quality management process is not easy
  • Call quality is not great in Africa
  • Some features do not yet come with a full list of reporting capabilities
  • Connectivity causes delays in responses in all communication as they have no tower in Africa
  • It is significantly more expensive than local providers
  • Lack of integration to in-house systems caused a barrier
Read full review
Likelihood to Renew
iotum
No answers on this topic
Talkdesk
Renewing the use of talkdesk is a cost-effective solution for our company. By continuing to use it, we can leverage potential cost savings and efficiencies. For instance, talkdesk may have features that automate certain processes or enable better resource allocation, resulting in reduced operational costs. Secondly, renewing the contract contributes to enhanced customer service. Talkdesk likely offers specific functionalities that improve customer satisfaction and support. This could include features such as intelligent routing or real-time analytics that help agents provide personalized assistance and resolve issues more effectively. Thirdly, renewing the contract ensures seamless integration and compatibility with other systems or technologies used in our company. Having a unified system across different departments or functions enhances efficiency and reduces potential disruptions caused by incompatible systems. Moreover, there may be benefits gained from data sharing or streamlined workflows enabled by an integrated platform.
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Usability
iotum
No answers on this topic
Talkdesk
Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity. You can change your aux statuses very quickly, and there was an update talk desk that allows you to queue another status while you are on a call or after-call work, which is a great feature.
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Reliability and Availability
iotum
No answers on this topic
Talkdesk
I have never had a problem making a phone call or an issue getting a line out. More times than not it is the customer that will have a bad connection or have a lot of noise on their end. I have had experience w/ dropped calls, but never not being able to access a line
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Performance
iotum
No answers on this topic
Talkdesk
We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
Read full review
Support Rating
iotum
No answers on this topic
Talkdesk
We've had five account execs in 18 months, three of which were apparently downsized. That makes me question the stability to Talkdesk as a company. We continue to struggle getting timely, effective support when we have questions or issues. Usually, we email the support team, get the initial 'somebody will contact you' message, and then it can be days or in some cases over a week before we get a response.
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Online Training
iotum
No answers on this topic
Talkdesk
Nothing is perfect!! Needing the ability to repeat the training so everyone was on board was important. Not real sure how many people had to repeat the training as they trained on their own and given 30 minutes at a time.
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Implementation Rating
iotum
No answers on this topic
Talkdesk
Really easy to get set up out of the box. Anything I needed to understand further, I was able to just hop into the Academy and self-teach. I could then bring my team-members to those same sections so they could learn as well without me having to put together complicated SOP's / etc
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Alternatives Considered
iotum
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
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Talkdesk
Talkdesk is used to take inbound and outbound calls, which helps improve customer experience. It also provides evaluations through quality management. Talk desk scores are sometimes behind, but they still work well regarding taking and receiving calls. Some agents blame the Talk Desk because they lack knowledge of how to use it.
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Scalability
iotum
No answers on this topic
Talkdesk
We have over 200 employees in 11 states across the United States. Everyone uses Talkdesk. I believe that says a lot about the product and its flexibility. We need to be able to rely on system in order to assist our customers. Reliability and sustainability is important to our success
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Return on Investment
iotum
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Read full review
Talkdesk
  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Read full review
ScreenShots

Talkdesk Screenshots

Screenshot of Talkdesk Guardian™, which is an AI-driven, native cloud compliance solution that enables contact centers to gain visibility and take control of their WFH and hybrid workforce.Screenshot of Talkdesk Autopilot™, which is a tool that handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will redirect customers to a human agent.Screenshot of Talkdesk AI Trainer™, which equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.