FreeConferenceCall.com vs. Genesys Cloud CX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FreeConferenceCall.com
Score 5.6 out of 10
N/A
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
$4
per month
Genesys Cloud CX
Score 8.4 out of 10
N/A
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
$75
per month (billed annually) per user
Pricing
FreeConferenceCall.comGenesys Cloud CX
Editions & Modules
Suggested Amount
$4
per month
Average Amount
$8.21
per month
Market Rate
$15
per month
Pay what you can
Customized
Genesys Cloud CX 1 - Voice
$75
per month (billed annually) per user
Genesys Cloud CX 2 - Digital
$95
per month (billed annually) per user
Genesys Cloud CX 2 - Digital + Voice
$115
per month (billed annually) per user
Genesys Cloud CX 3 - Digital + WEM
$135
per month (billed annually) per user
Genesys Cloud CX 3 Digital + WEM + Voice
$155
per month (billed annually) per user
Offerings
Pricing Offerings
FreeConferenceCall.comGenesys Cloud CX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.Pricing plans can also be billed hourly.
More Pricing Information
Community Pulse
FreeConferenceCall.comGenesys Cloud CX
Features
FreeConferenceCall.comGenesys Cloud CX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FreeConferenceCall.com
8.7
10 Ratings
8% above category average
Genesys Cloud CX
-
Ratings
Hosted PBX9.03 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
User templates7.52 Ratings00 Ratings
Call reports8.18 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FreeConferenceCall.com
8.0
8 Ratings
5% below category average
Genesys Cloud CX
-
Ratings
Answering rules8.01 Ratings00 Ratings
Call recording8.18 Ratings00 Ratings
Call park8.02 Ratings00 Ratings
Call screening8.03 Ratings00 Ratings
Message alerts8.04 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FreeConferenceCall.com
6.4
10 Ratings
22% below category average
Genesys Cloud CX
-
Ratings
Video conferencing4.76 Ratings00 Ratings
Audio conferencing4.710 Ratings00 Ratings
Video screen sharing8.05 Ratings00 Ratings
Instant messaging8.03 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FreeConferenceCall.com
8.0
2 Ratings
0% below category average
Genesys Cloud CX
-
Ratings
Mobile app for iOS8.02 Ratings00 Ratings
Mobile app for Android8.02 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
FreeConferenceCall.com
-
Ratings
Genesys Cloud CX
8.4
424 Ratings
1% above category average
Agent dashboard00 Ratings8.2406 Ratings
Validate callers00 Ratings8.3358 Ratings
Outbound response00 Ratings8.3321 Ratings
Call forwarding00 Ratings8.4345 Ratings
Click-to-call (CTC)00 Ratings8.5279 Ratings
Warm transfer00 Ratings8.9393 Ratings
Predictive dialing00 Ratings8.2236 Ratings
Interactive voice response00 Ratings8.5338 Ratings
REST APIs00 Ratings7.8287 Ratings
Call scripts00 Ratings8.0316 Ratings
Call tracking00 Ratings8.6382 Ratings
Multichannel integration00 Ratings8.6311 Ratings
CRM software integration00 Ratings8.2301 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
FreeConferenceCall.com
-
Ratings
Genesys Cloud CX
8.3
403 Ratings
2% above category average
Inbound call routing00 Ratings8.3376 Ratings
Omnichannel inbound routing00 Ratings8.6291 Ratings
Recording00 Ratings8.9382 Ratings
Quality management00 Ratings8.6352 Ratings
Call analytics00 Ratings8.5361 Ratings
Historical reporting00 Ratings7.9376 Ratings
Live reporting00 Ratings8.1372 Ratings
Customer surveys00 Ratings7.2231 Ratings
Customer interaction analytics00 Ratings8.4275 Ratings
Best Alternatives
FreeConferenceCall.comGenesys Cloud CX
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreeConferenceCall.comGenesys Cloud CX
Likelihood to Recommend
5.2
(12 ratings)
8.7
(448 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.4
(39 ratings)
Usability
10.0
(1 ratings)
8.9
(70 ratings)
Availability
-
(0 ratings)
8.6
(8 ratings)
Performance
-
(0 ratings)
8.6
(8 ratings)
Support Rating
9.5
(3 ratings)
6.9
(101 ratings)
In-Person Training
-
(0 ratings)
8.5
(6 ratings)
Online Training
-
(0 ratings)
7.9
(13 ratings)
Implementation Rating
10.0
(1 ratings)
7.7
(21 ratings)
Configurability
-
(0 ratings)
8.6
(7 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.9
(16 ratings)
Ease of integration
-
(0 ratings)
8.1
(9 ratings)
Product Scalability
-
(0 ratings)
8.8
(9 ratings)
Professional Services
-
(0 ratings)
6.3
(13 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(10 ratings)
Vendor pre-sale
-
(0 ratings)
7.9
(10 ratings)
User Testimonials
FreeConferenceCall.comGenesys Cloud CX
Likelihood to Recommend
FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Read full review
Genesys
My impression is that Genesys Cloud CX is really well suited for big contact centers. Obviously it is a wonderful tool and actually suitable for all contact centers ranging from 1 employee to hundreds of thousands, however it's cost might be a little bit on the high side for small companies that are not 100% prepared to have this great solution and might prefer simpler solutions
Read full review
Pros
FreeConferenceCall.com
  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Read full review
Genesys
  • Standard omnichannel routing - multiple-media interactions are handled well.
  • WFM - agent scheduled, workload balancing, forecasting, etc.
  • 3rd Party Integrations - Easy integration with CRMs, DBs. ADs etc.
  • We are exploring Predictive Routing & finding is useful so far.
  • Reporting is also very useful & informative.
Read full review
Cons
FreeConferenceCall.com
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Read full review
Genesys
  • Updates can come quickly and release notes can be missed
  • We use a large number of queues. It's hard to keep track as reporting seems to be limited to around 500 at a time
  • Dashboards aren't as adaptable as they could be
Read full review
Likelihood to Renew
FreeConferenceCall.com
It is so user friendly.
Read full review
Genesys
The upcoming upgrades working with Genesys Cloud and Salesforce are very exciting. Even though we don't use Genesys Cloud to the fullest extent it can be used (we just migrated a year ago), when these upgrades roll out, I am very excited to see what it can do to for our agents. I think they are going to be very impressed
Read full review
Usability
FreeConferenceCall.com
I am and have been extremely pleased with my use of this product.
Read full review
Genesys
Everything is very good. It is very useful, friendly to users and it makes our work easier than what we expected. I think that I don't need any help from someone on how to use Genesys coz basically they will directly feed it to you without any hassle on using it.
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Reliability and Availability
FreeConferenceCall.com
No answers on this topic
Genesys
The platform is highly reliable, with minimal downtime or outages, and is generally available when needed. Over the course of using it, unplanned outages or application errors have been rare, and any issues that did arise were quickly resolved. Genesys provides robust support and maintenance, ensuring the system remains operational during critical business hours. However, like any cloud-based platform, there have been occasional disruptions, though these were infrequent and quickly addressed. Overall, its availability has been excellent, supporting smooth daily operations.
Read full review
Performance
FreeConferenceCall.com
No answers on this topic
Genesys
Overall, the platform performs well, with pages loading quickly and reports typically completing in a reasonable time, even with complex data. The interface is responsive, and most day-to-day tasks are executed efficiently. However, in some instances, especially during peak usage times or when running very detailed, large-scale reports, there can be slight delays. While these are rare, they occasionally affect workflow. Additionally, the platform generally integrates smoothly with other systems, though some integrations can slow down slightly, particularly when pulling large datasets or interacting with older, legacy systems. Nonetheless, the performance is strong and reliable for most use cases.
Read full review
Support Rating
FreeConferenceCall.com
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
Read full review
Genesys
Support does indeed resolve the issue but they seem to be really slow and I have to stay on them to get my ticket handled. Everyone I have interacted with is very professional and pleasant. Other than being slow its been a good experience
Read full review
In-Person Training
FreeConferenceCall.com
No answers on this topic
Genesys
Genesys team that provide trainings are friendly and professional. They helped us to understand well the product and the functionalities. The training was detailed with use cases. At the end, we got a task to develop that ended with success and we got some Genesys rewards. It was amazing experience
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Online Training
FreeConferenceCall.com
No answers on this topic
Genesys
In general, it gives a description and can help to understand what to do and how. but: Sometimes, it does not keep up with changes in the system (for example, in the GUI changes, additional features and so on). Sometimes, much easier and helpful to read the documentation (https://help.mypurecloud.com/) that gives the "better" explanations and takes less time.
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Implementation Rating
FreeConferenceCall.com
It's a no brainer!
Read full review
Genesys
We had a complicated implementation because of the requirements around our routing. I recommend that you allow plenty of time for design and testing if you have complicated requirements. We had to push our implementation out several times to make sure it was done properly and still I think some issues were missed, but since fixed
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Alternatives Considered
FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Read full review
Genesys
We previously utilized Genesys Engage. The analytics and reporting in Genesys Engage cannot even compare to what we are seeing in Genesys Cloud CX. Genesys Cloud CX provides a very "hands on" experience for supervisors as well as analytics teams. Call recordings and analytics in Genesys Cloud CX provided a full view of the conversation and allow for a better understanding of the customer journey.
Read full review
Contract Terms and Pricing Model
FreeConferenceCall.com
No answers on this topic
Genesys
Genesys provides Licensing in 3 tier subscription types of licenses on top based on any business requirements then any sort of feature/functionality inclusion (or removal) is discussed openly. There are 2 types of billing models available which are "Named" and "Concurrent" based on the type of roles users will perform in Genesys Cloud CX environment (eg. Agent, Supervisor, Administrator, and Business Users) Also, the billing period/frequency starts on the actual day the platform is delivered.
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Scalability
FreeConferenceCall.com
No answers on this topic
Genesys
I give Genesys a rating of 10 for scalability because of its ability to adapt seamlessly to growing business needs, whether expanding across multiple departments, locations, or regions. Its cloud-based infrastructure allows for easy scaling without the need for costly hardware upgrades or lengthy implementation times. As our organisation grew, we were able to add new agents, channels, and features without disrupting operations, which significantly enhanced our flexibility. The platform's design supports both small-scale and enterprise-level operations, making it ideal for evolving businesses. Additionally, its capacity to handle increased interaction volumes without compromising performance ensures that customer service quality remains high, even during peak times. This flexibility and ease of scaling, combined with real-time analytics and automation capabilities, make it highly effective for growing organisations.
Read full review
Professional Services
FreeConferenceCall.com
No answers on this topic
Genesys
Professional services are definitely much more experienced than the support teams, and the price for their services is very fair. I wish that the support team could help answer simple questions about work that the PSS team does, however, so that we do not have to use our SOW for simple Q&A emails.
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Return on Investment
FreeConferenceCall.com
  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
Read full review
Genesys
  • Because the platform already has all the information on the customer, and every interaction within it, it already brings us a return on investment because we do not have to deploy other legacy systems. For example, for you to monitor calls or interactions, everything is already on the same platform. It would be an extra cost if you had to have another CRM behind Genesys. In this case, Genesys Cloud CX already embeds all the solutions in one.
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ScreenShots

Genesys Cloud CX Screenshots

Screenshot of ConversationsScreenshot of Real-Time AdherenceScreenshot of Queue Performance