16 Ratings
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Score 8.1 out of 100
22 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
HCL Sametime (formerly from IBM)
8.4
Hosted PBX
FreeConferenceCall.com
9.7
HCL Sametime (formerly from IBM)
8.9
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)
8.9
User templates
FreeConferenceCall.com
7.5
HCL Sametime (formerly from IBM)
8.0
Call reports
FreeConferenceCall.com
8.7
HCL Sametime (formerly from IBM)
8.0
Directory of employee names
FreeConferenceCall.com
HCL Sametime (formerly from IBM)
8.3

Call Management

FreeConferenceCall.com
8.3
HCL Sametime (formerly from IBM)
8.0
Answering rules
FreeConferenceCall.com
8.0
HCL Sametime (formerly from IBM)
7.9
Call recording
FreeConferenceCall.com
9.3
HCL Sametime (formerly from IBM)
8.0
Call park
FreeConferenceCall.com
8.0
HCL Sametime (formerly from IBM)
8.0
Call screening
FreeConferenceCall.com
8.0
HCL Sametime (formerly from IBM)
8.2
Message alerts
FreeConferenceCall.com
8.0
HCL Sametime (formerly from IBM)
8.2

VoIP system collaboration

FreeConferenceCall.com
8.8
HCL Sametime (formerly from IBM)
8.0
Video conferencing
FreeConferenceCall.com
8.5
HCL Sametime (formerly from IBM)
8.0
Audio conferencing
FreeConferenceCall.com
9.5
HCL Sametime (formerly from IBM)
8.0
Video screen sharing
FreeConferenceCall.com
8.7
HCL Sametime (formerly from IBM)
8.0
Instant messaging
FreeConferenceCall.com
8.5
HCL Sametime (formerly from IBM)
8.0

Mobile apps

FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)
7.7
Mobile app for iOS
FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)
7.7
Mobile app for Android
FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)
7.7

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Whenever I drop Sametime and relogin, I have to ask somebody else to invite me to chat rooms. It would be great to have a function to show me which chat room(s) I was previously on and give me an option to rejoin by Sametime itself.
  • Not always able to see chat history in chat room. If the invitor forget to check allow to see chat history, or the history the invitor cannot be seen, I will not be able to see.
  • Can not send files via Sametime.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Reliability and Availability

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Performance

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.3
Based on 4 answers
A simple platform yet it saves a massive amount of time and costs for our company. It is a very straight-forward tool without complexity in using the platform. Although there are not as many features as other chat platforms, it is sufficient for my company to have internal discussions very easily. Amid busy work hours, we don't even need too many fancy features for communication. A simple yet professional tool is more than enough for business conversation.
Mogana Tashiani | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

No score
No answers yet
No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
Anonymous | TrustRadius Reviewer

Scalability

FreeConferenceCall.com

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Licensing for existing IBM customers can be advantageous as they might actually already have a free entitlement (even if they do not know that yet) - so it can be quite cost-efficient.
  • Small environments can be fit onto a single server and run quite well
Victor Toal | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
HCL Sametime (formerly from IBM)
7.3

Likelihood to Renew

FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)
10.0

Usability

FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)
8.6

Reliability and Availability

FreeConferenceCall.com
HCL Sametime (formerly from IBM)
10.0

Performance

FreeConferenceCall.com
HCL Sametime (formerly from IBM)
9.0

Support Rating

FreeConferenceCall.com
9.5
HCL Sametime (formerly from IBM)
8.3

Implementation Rating

FreeConferenceCall.com
10.0
HCL Sametime (formerly from IBM)

Scalability

FreeConferenceCall.com
HCL Sametime (formerly from IBM)
10.0

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