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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreeConferenceCall.com

    Score5.6 out of 10
    N/AFreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.

    $4

    per month

    Twilio

    Score7.7 out of 10
    N/ATwilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

    $0

    per min per participant

    Pricing
    FreeConferenceCall.comTwilio
    Editions & Modules
    Suggested Amount
    $4
    per month
    Average Amount
    $8.21
    per month
    Market Rate
    $15
    per month
    Pay what you can
    Customized
    Programmable Video
    $0.0015
    per min per participant
    WhatsApp Business API
    $0.0042
    Per WhatsApp Template message sent
    WhatsApp Business API
    $0.005
    Per WhatsApp session message
    Elastic SIP Trunking
    $0.007
    Per min for termination
    Programmable Messaging
    $0.0075
    per message sent or received
    Programmable Voice
    $0.0085
    per minute to receive a call
    Programmable Voice
    $0.013
    per min to make a call
    Elastic SIP Trunking
    $0.045
    Per min for origination
    Twilio Conversations
    $0.05
    per active user per month
    Twilio Authy
    $0.09
    per authentication
    Programmable Wireless
    $0.1
    per MB
    Twilio Flex (Contact Center)
    $1
    per active user hour (5000 hours free)
    Programmable Wireless
    $2.00
    per SIM card
    Twilio SendGrid Email API
    $14.95
    per month up to 100k emails. (Up to 40k emails free for 30 days)
    Twilio SendGrid Marketing Campaigns
    $15
    per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    Twilio Flex (Contact Center)
    $150
    per named user per month (5000 hours free)
    Offerings
    Pricing Offerings
    FreeConferenceCall.comTwilio
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.1. Pay-as-you-go pricing: Simple usage-based pricing without contracts. 2. Volume discounts: Discounts trigger as usage grows. 3. Free trial credit that includes full API access.
    More Pricing Information
    Community Pulse
    FreeConferenceCall.comTwilio
    Considered Both Products
    FreeConferenceCall.com
    No answer on this topic
    Twilio
    No answer on this topic
    Key User Insights
    Would buy again
    78%
    Would buy again
    7 Answers
    92%
    Would buy again
    66 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    92%
    Delivers good value for the price
    58 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    8 Answers
    94%
    Happy with the feature set
    68 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    88%
    Lived up to sales and marketing promises
    45 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    89%
    Implementation went as expected
    56 Answers
    Features
    FreeConferenceCall.comTwilio
    Cloud PBX
    Comparison of Cloud PBX features of FreeConferenceCall.com and Twilio
    Feature
    FreeConferenceCall.com
    8.7
    10 Ratings
    9% above category average
    Twilio
    -
    Ratings
    Hosted PBX9.03 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
    User templates7.52 Ratings00 Ratings
    Call reports8.18 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of FreeConferenceCall.com and Twilio
    Feature
    FreeConferenceCall.com
    8.0
    8 Ratings
    3% below category average
    Twilio
    -
    Ratings
    Answering rules8.01 Ratings00 Ratings
    Call recording8.18 Ratings00 Ratings
    Call park8.02 Ratings00 Ratings
    Call screening8.03 Ratings00 Ratings
    Message alerts8.04 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of FreeConferenceCall.com and Twilio
    Feature
    FreeConferenceCall.com
    6.4
    10 Ratings
    21% below category average
    Twilio
    -
    Ratings
    Video conferencing4.76 Ratings00 Ratings
    Audio conferencing4.710 Ratings00 Ratings
    Video screen sharing8.05 Ratings00 Ratings
    Instant messaging8.03 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of FreeConferenceCall.com and Twilio
    Feature
    FreeConferenceCall.com
    8.0
    2 Ratings
    2% above category average
    Twilio
    -
    Ratings
    Mobile app for iOS8.02 Ratings00 Ratings
    Mobile app for Android8.02 Ratings00 Ratings
    Best Alternatives
    FreeConferenceCall.comTwilio
    Small Businesses
    CallFire
    Score9.7 out of 10
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Telegram
    Score8.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreeConferenceCall.comTwilio
    Likelihood to Recommend
    5.2
    (12 ratings)
    8.1
    (94 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    7.5
    (5 ratings)
    Usability
    10.0
    (1 ratings)
    9.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (38 ratings)
    Support Rating
    9.5
    (3 ratings)
    5.7
    (16 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    9.5
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    FreeConferenceCall.comTwilio
    Likelihood to Recommend
    FreeConferenceCall.com
    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Incentivized
    Read full review
    Twilio
    I have tried other competitors. But I always end up going back to Twilio because I feel like it is dependable, easy to use, and, has competitive pricing. The only time I wouldn't recommend Twilio to someone as if they are completely inexperienced about using webhooks or APIs. Because you can't really just sign up and start using Twilio without connecting it to another platform first.
    Incentivized
    Read full review
    Pros
    FreeConferenceCall.com
    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Incentivized
    Read full review
    Twilio
    • Easy to see my team in one place, when they log in and out and what call status they are in.
    • Twilio is a simple, user friendly way to log in and out of work activities.
    • Excellent services and support.
    • The omnichannel feature which allows agents to get request from all channels.
    Incentivized
    Read full review
    Cons
    FreeConferenceCall.com
    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Read full review
    Twilio
    • Control panel. Often, navigating through lists is challenging. I want endless scrolling, not pagination.
    • Conversational intelligence service require a Language. I would like it to detect it.
    • We would like to have some credit on clients that chose to use their own Twilio account.
    Incentivized
    Read full review
    Likelihood to Renew
    FreeConferenceCall.com
    It is so user friendly.
    Incentivized
    Read full review
    Twilio
    Unless we can get this handled quickly -- less than 1 week -- we will likely switch to another provider who, in my opinion, we'll have to spend close to $3,000 in development time to build a new integration for texting. Our clients need texting and I feel Twilio has failed us miserably.
    Incentivized
    Read full review
    Usability
    FreeConferenceCall.com
    I am and have been extremely pleased with my use of this product.
    Incentivized
    Read full review
    Twilio
    Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
    Incentivized
    Read full review
    Performance
    FreeConferenceCall.com
    No answers on this topic
    Twilio
    Twilio executes what it is designed to do: send SMS messages at scale while providing very good deliverability. I believe that Twilio is very good at what we use for adding SMS messages to our comms strategy. We can see those messages get opened and replied to, which is exactly what we are looking to achieve.
    Incentivized
    Read full review
    Support Rating
    FreeConferenceCall.com
    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Incentivized
    Read full review
    Twilio
    I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
    Incentivized
    Read full review
    Implementation Rating
    FreeConferenceCall.com
    It's a no brainer!
    Incentivized
    Read full review
    Twilio
    The developer APIs and SDKs are super easy to follow.
    Incentivized
    Read full review
    Alternatives Considered
    FreeConferenceCall.com
    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Incentivized
    Read full review
    Twilio
    We evaluated many fundraising-based text-to-give programs and found the subscriptions prohibitively expensive for our small scale and uncertain first few years of development. While we may be willing to invest that kind of money after discovering how things work, we're happy with Twilio now and have no desire to start over.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    FreeConferenceCall.com
    No answers on this topic
    Twilio
    Being in South Africa, direct local currency support would be nice
    Incentivized
    Read full review
    Return on Investment
    FreeConferenceCall.com
    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Incentivized
    Read full review
    Twilio
    • We found that associates who had the opportunity to respond to a survey about their assigned job were 37% more likely to return to a job site
    • We were able to reduce the number of resources required to manually respond to associates using Twilio Studio, so those resources could have more time to complete other tasks
    • We were able to scale the number of associates who received survey messages at least by a factor of 8 without increasing our resource demand
    Incentivized
    Read full review
    ScreenShots

    Twilio Screenshots

    Screenshot of the “Explore Products” section, which is where to build products.Screenshot of the optional drag-and-drop visual editor and code editor.Screenshot of Flex, which is a programmable Contact Center that puts you in control.