frends eiPaaS by HiQ vs. Jitterbit

Hybrid Integrations: Organizations operating with a combination of on-premises and cloud applications will find frends particularly valuable. Its hybrid integration capabilities ensure seamless data flow between these diverse environments. Both for scheduled integrations that are triggered regularly or for event and API-based integrations. High volume of simple integrations: the pricing model is not tied to the number of integrations like in many competing products.

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This is a great tool for bringing data out of your locked, internal systems and getting it into the cloud. It meshes well with Salesforce and is fairly easy to use, helping the transition from other older, more complex tools into a more modern environment. It has lots of competition in this space and some are better than others, but if your data is straight forward and you know it well, Jitterbit will get the job done. If you are not as close or comfortable with your data and need to do some wildly complex migrations, there might be better packages out there for you.

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• It has been very stable and reliable over time
• The developer tools are simple to use
• It offers out of the box tasks/activities for typical routine tasks

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• UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything.
• It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying.
• There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already.

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• The recently renewed user interface has not been as clear as the previous version
• Sometimes the performance or capacity has been at limits with more complex integrations

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• Migrating operations from QA to Production work well for initial deployment, however, when migrating an update to an existing job to production, sometimes certain project items are duplicated. This is not the end of the world... the duplicates can be removed, but would be nice if it was not required.
• I have not found a way to trap under-the-covers SOAP errors (for example, when a query you are running against Salesforce takes too long). You get a warning error in the operation log that the job only pulled a "partial" file, but it does not fail.

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I have been evaluating other tools as a continuous improvement practice. I would like something that would be easier to use for a non-technical user. I work for a small organization and have no back-up for Jitterbit if something happens to me. We don't have the technically savvy employees to understand it.

They have some of the best support of any software vendor that we use. They always get our issues resolved quickly

frends does not have as broad functionality but it's lightweight and easy to use and has enough features for most integration needs. For example the frends API Management exists but it does not offer lot of options. frends might not be the choice for the largest enterprises but for small and mid sized organizations it does everything you will probably need. They have also recently improved their training materials to help new developers get on board.

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Evaluated Dell Boomi and Celigo as alternatives prior to purchasing Jitterbit. We went with Jitterbit at that time because we could handle all changes ourselves without any assistance from Jitterbit, and we liked their size and nimbleness. Dell Boomi was too big for us, and Celigo at that time did not have a self-service model. Every change had to go through them (although that has since changed). We were not in a position to be able to wait for someone to make changes for us given the rate of change within the business.

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• Pricing model suites us very well as it is not tied to number of integrations or users. It's much more economic than most well-known competitors
• The stability of the service is crucial and has served as well. We run hundreds of processes on the platform daily and they are really important for other operations.

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• The time it takes to connect systems has reduced by orders of magnitude. Previously, we would custom-develop connectors between various systems and they would all be managed by different vendors. With Jitterbit speed-to-deploy and the efficiency gained by managing all connections in one dashboard has been the greatest piece of the ROI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info