What users are saying about
186 Ratings
19 Ratings
186 Ratings
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Score 8.4 out of 100
19 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • ZipBooks ranks higher in 5 feature sets: Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Order Management

Customization

6.3

FreshBooks

63%
9.1

ZipBooks

91%
ZipBooks ranks higher in 2/2 features

API for custom integration

5.8
58%
26 Ratings
9.1
91%
2 Ratings

Plug-ins

6.8
68%
22 Ratings
9.1
91%
1 Rating

Security

8.7

FreshBooks

87%
9.5

ZipBooks

95%
FreshBooks ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.7
97%
4 Ratings

Role-based user permissions

7.5
75%
36 Ratings
9.3
93%
4 Ratings

Reporting & Analytics

6.9

FreshBooks

69%
10.0

ZipBooks

100%
ZipBooks ranks higher in 2/3 features

Dashboards

8.4
84%
49 Ratings
10.0
100%
6 Ratings

Standard reports

7.5
75%
48 Ratings
10.0
100%
6 Ratings

Custom reports

4.8
48%
2 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

7.5

FreshBooks

75%
8.8

ZipBooks

88%
FreshBooks ranks higher in 5/9 features

Accounts payable

8.4
84%
34 Ratings
N/A
0 Ratings

Accounts receivable

8.4
84%
48 Ratings
8.0
80%
5 Ratings

Cash management

7.0
70%
3 Ratings
N/A
0 Ratings

Bank reconciliation

7.0
70%
2 Ratings
8.0
80%
1 Rating

Expense management

7.1
71%
44 Ratings
10.0
100%
5 Ratings

Time tracking

8.0
80%
37 Ratings
9.0
90%
6 Ratings

Multi-currency support

7.0
70%
1 Rating
9.1
91%
2 Ratings

Regulations compliance

6.0
60%
17 Ratings
N/A
0 Ratings

Self-service portal

9.1
91%
3 Ratings
N/A
0 Ratings

Order Management

8.2

FreshBooks

82%
9.2

ZipBooks

92%
FreshBooks ranks higher in 3/4 features

Pricing

8.5
85%
32 Ratings
N/A
0 Ratings

Order entry

8.0
80%
33 Ratings
N/A
0 Ratings

Credit card processing

6.1
61%
34 Ratings
10.0
100%
6 Ratings

Cost of goods sold

10.0
100%
1 Rating
8.5
85%
2 Ratings

Attribute Ratings

  • ZipBooks is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

FreshBooks

83%
66 Ratings
9.0

ZipBooks

90%
6 Ratings

Likelihood to Renew

7.6

FreshBooks

76%
18 Ratings

ZipBooks

N/A
0 Ratings

Usability

7.3

FreshBooks

73%
12 Ratings

ZipBooks

N/A
0 Ratings

Availability

10.0

FreshBooks

100%
4 Ratings

ZipBooks

N/A
0 Ratings

Performance

8.0

FreshBooks

80%
2 Ratings

ZipBooks

N/A
0 Ratings

Support Rating

8.2

FreshBooks

82%
12 Ratings

ZipBooks

N/A
0 Ratings

Implementation Rating

10.0

FreshBooks

100%
2 Ratings

ZipBooks

N/A
0 Ratings

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills.It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Sandra Ikegwuonu | TrustRadius Reviewer

ZipBooks

ZipBooks is really strong for small businesses (and non-profits like the ones I help manage). It may not yet be ready to handle medium or large businesses given the deep, niche functionality that is sometimes required in those cases.
Dave Grow | TrustRadius Reviewer

Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Kathleen Allardyce | TrustRadius Reviewer

ZipBooks

  • Invoicing is particularly easy-to-use, quick, clean and beautiful. GREAT for branding.
  • The time tracker was unexpected, but very useful and integrates well with the invoicing. Leads to quick invoicing every time.
  • Customer support is phenomenal -- the support staff is friendly and helpful.
  • Although they are a new company, they are definitely on the right track!
  • I recommend this software to clients, colleagues, and friends alike, mostly for it quick and beautiful invoicing.
  • They do what they can to live up to their name! It doesn't take very long to get set up, or very long to create a complete invoice and send it to the right person.
Diego Lucero | TrustRadius Reviewer

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Raylene Wall | TrustRadius Reviewer

ZipBooks

  • There is some difficulty with a need to learn the use of the menus, they are not open and click, at the moment, the user needs to open the menu then using the pad keys scroll down and use enter to select from the drop-down menu. A mouse does not work.
Kenneth Shumaker | TrustRadius Reviewer

Pricing Details

FreshBooks

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

FreshBooks Editions & Modules

Edition
Lite$4.501
Plus$7.501
Premium$151
SelectCustom Pricing
  1. per month
  2. none
Additional Pricing Details

ZipBooks

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

ZipBooks Editions & Modules

Edition
ZipBooks Starter$0
ZipBooks Smarter$15
ZipBooks Sophisticated$35
ZipBooks AccountantCustom
  1. none
Additional Pricing Details

Likelihood to Renew

FreshBooks

FreshBooks 7.6
Based on 18 answers
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
Stan Zaslavsky ★ 3D Visuals for Projects | TrustRadius Reviewer

ZipBooks

No score
No answers yet
No answers on this topic

Usability

FreshBooks

FreshBooks 7.3
Based on 12 answers
FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
LaToya M. Davidson-Perez | TrustRadius Reviewer

ZipBooks

No score
No answers yet
No answers on this topic

Reliability and Availability

FreshBooks

FreshBooks 10.0
Based on 4 answers
FreshBooks is easy to use and always works!
Matt Franko | TrustRadius Reviewer

ZipBooks

No score
No answers yet
No answers on this topic

Support Rating

FreshBooks

FreshBooks 8.2
Based on 12 answers
I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
Armand Ruci | TrustRadius Reviewer

ZipBooks

No score
No answers yet
No answers on this topic

Implementation Rating

FreshBooks

FreshBooks 10.0
Based on 2 answers
I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
Kathleen Allardyce | TrustRadius Reviewer

ZipBooks

No score
No answers yet
No answers on this topic

Alternatives Considered

FreshBooks

We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
Anonymous | TrustRadius Reviewer

ZipBooks

I've primarily compared ZipBooks vs. Quickbooks because I've used Quickbooks at larger companies before. ZipBooks was the right fit for a smaller organization because it still had all the core features of Quickbooks but at a dramatically lower price that fits the budget.
Dave Grow | TrustRadius Reviewer

Return on Investment

FreshBooks

  • Freshbooks saves me time compared to when I managed to invoice without an app.
  • Freshbooks make keeping my invoices organized which saves me time.
  • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
Mike Calabro | TrustRadius Reviewer

ZipBooks

  • ZipBooks is entirely affordable, and with my current $15/mo payments, I get ROI pretty quickly.
  • Invoices are simple and easy to make, while staying beautiful and functional at the same time. This saves me TIME, which means that I don't need to spend 15-20 minutes fiddling with the software to make it do what I want it to do. It just works. And that means, I can spend more time doing client work, and managing projects and sales.
Diego Lucero | TrustRadius Reviewer

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