Freshchat vs. Tiledesk
Freshchat vs. Tiledesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
Tiledesk | N/A | Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to Intercom, Zendesk, Drift, Tawk.to, Crisp and Tidio for Customer Service and Conversational Commerce. | N/A |
Freshchat | Tiledesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Tiledesk | ||||||||||||
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Chat Analytics and Reports |
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Freshchat | Tiledesk | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Tiledesk | |
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Likelihood to Recommend | 9.0 (25 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Tiledesk | |
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Likelihood to Recommend | Freshworks Inc | Tiledesk Srl No answers on this topic |
Pros | Freshworks Inc | Tiledesk Srl No answers on this topic |
Cons | Freshworks Inc | Tiledesk Srl No answers on this topic |
Likelihood to Renew | Freshworks Inc | Tiledesk Srl No answers on this topic |
Usability | Freshworks Inc | Tiledesk Srl No answers on this topic |
Support Rating | Freshworks Inc | Tiledesk Srl No answers on this topic |
Implementation Rating | Freshworks Inc | Tiledesk Srl No answers on this topic |
Alternatives Considered | Freshworks Inc | Tiledesk Srl No answers on this topic |
Return on Investment | Freshworks Inc | Tiledesk Srl No answers on this topic |
ScreenShots |