Freshchat vs. Webex Engage
Freshchat vs. Webex Engage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user | |
Webex Engage | N/A | From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email. | N/A |
Freshchat | Webex Engage | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshchat | Webex Engage | ||||||||||||
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Chat Analytics and Reports |
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Freshchat | Webex Engage | |
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Small Businesses | Gist Score 9.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshchat | Webex Engage | |
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Likelihood to Recommend | 9.0 (25 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (2 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (1 ratings) | - (0 ratings) |
Freshchat | Webex Engage | |
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Likelihood to Recommend | Freshworks Inc | Cisco No answers on this topic |
Pros | Freshworks Inc | Cisco No answers on this topic |
Cons | Freshworks Inc | Cisco No answers on this topic |
Likelihood to Renew | Freshworks Inc | Cisco No answers on this topic |
Usability | Freshworks Inc | Cisco No answers on this topic |
Support Rating | Freshworks Inc | Cisco No answers on this topic |
Implementation Rating | Freshworks Inc | Cisco No answers on this topic |
Alternatives Considered | Freshworks Inc | Cisco No answers on this topic |
Return on Investment | Freshworks Inc | Cisco No answers on this topic |
ScreenShots |