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https://dudodiprj2sv7.cloudfront.net/product-logos/Al/xp/B0NWK8EFILAD.PNGMiddle-of-the-roadAmity is used as the interface where my team lives. It pulls together all of our client data (tickets, usage, contacts, contracts, etc.) and displays it for my team so that they can better help their portfolio.,Service Data mapping Displays data,Some times it's too much customization Better ways to take care of upsells,9,Faster churn indicators,,1 to 5 people
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Amity
3 Ratings
Score 9.3 out of 101
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Amity Reviews

Amity
3 Ratings
Score 9.3 out of 101
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Janielle Loken profile photo
March 30, 2017

Amity Review: "Middle-of-the-road"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Amity is used as the interface where my team lives. It pulls together all of our client data (tickets, usage, contacts, contracts, etc.) and displays it for my team so that they can better help their portfolio.
  • Service
  • Data mapping
  • Displays data
  • Some times it's too much customization
  • Better ways to take care of upsells
  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Read Janielle Loken's full review

Amity Scorecard Summary

Feature Scorecard Summary

Role-based user permissions (1)
8
API (1)
10
Integration with Salesforce.com (1)
9
Product usage (1)
9
Help desk / support tickets (1)
9
Customer profiles (1)
10
Automated workflow (1)
9
Internal collaboration (1)
8
Customer health scoring (1)
10
Customer segmentation (1)
8
Customer health trends (1)
6
Engagement analytics (1)
9
Revenue forecasting (1)
7
Dashboards (1)
10

About Amity

Amity is customer success software. According to the vendor Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. Additionally, the vendor says Amity’s combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Categories:  Customer Success

Amity Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Does not have featureNPS surveys
Does not have featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Has featureRevenue forecasting
Has featureDashboards
Has featureCustomer lifetime value
Has featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with Salesforce.com
Has featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureAutomated Workflows
Has featureRelationship Health Scoring
Has featureTeam Activity Dashboard
Has featurePortfolio Management
Has featureTask Management
Has featurePortfolio Health Dashboard
Has featurePortfolio Summary Dashboard
Has featureEngagement Tracking
Has featureRules
Has featureAlerts

Amity Screenshots

Amity Integrations

Base CRM, Desk.com, HubSpot, JIRA Service Desk, Marketo, Mixpanel, Recurly, Zendesk, Zoho CRM, Zuora, Salesforce Service Cloud, Google Apps, Gmail, Office 365, Salesforce Sales Cloud

Amity Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Amity Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
95%
Mid-Size Companies (51-500 employees)
5%
Enterprises (> 500 employees)
0%

Amity Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Amity Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All Countries
Supported Languages: English