What users are saying about
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16 Ratings

Freshteam

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16 Ratings
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Score 8.9 out of 100
690 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Freshteam

Freshteam is much less expensive than other ATSs - we've recently switched to Greenhouse which is more than ten times as expensive. It seems like a good starter ATS for small startups and the automation may be useful for teams without dedicated HR support. I suspect that many companies will grow out of it the way we did.
Aviva Rosman | TrustRadius Reviewer

Microsoft Dynamics 365

All told, if it hadn't been for the fact that we were testing it with both employees who knew CRM lingo and those who were new, we wouldn't have found such an issue. The program itself can be very useful for people who already manage CRMs, who know how to use them, who know how to run and manage employees on them, namely because of the "one-stop-shop" concept in data visibility. When it came down to it though, if you have high-turnover, then this product will devolve into only being used for it's base components. Down the middle, we found that the people who'd been in marketing for 4-5 years fell into the product easily because of the way it was written. Everyone before that, with novice experience, thought it was written like a textbook for a graduate class - little to no leeway if you don't happen to know one specific term
Patrick Stephens | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Freshteam
8.3
Microsoft Dynamics 365
Job Requisition Management
Freshteam
8.3
Microsoft Dynamics 365
Company Website Posting
Freshteam
7.9
Microsoft Dynamics 365
Publish to Social Media
Freshteam
7.8
Microsoft Dynamics 365
Job Search Site Posting
Freshteam
8.7
Microsoft Dynamics 365
Customized Application Form
Freshteam
8.2
Microsoft Dynamics 365
Resume Management
Freshteam
8.9
Microsoft Dynamics 365
Duplicate Candidate Prevention
Freshteam
8.2
Microsoft Dynamics 365
Candidate Search
Freshteam
8.0
Microsoft Dynamics 365
Applicant Tracking
Freshteam
8.7
Microsoft Dynamics 365
Collaboration
Freshteam
8.8
Microsoft Dynamics 365
Task Creation and Delegation
Freshteam
8.3
Microsoft Dynamics 365
Email Templates
Freshteam
8.6
Microsoft Dynamics 365
User Permissions
Freshteam
8.1
Microsoft Dynamics 365
Notifications and Alerts
Freshteam
7.9
Microsoft Dynamics 365
Reporting
Freshteam
8.7
Microsoft Dynamics 365

Sales Force Automation

Freshteam
Microsoft Dynamics 365
8.3
Customer data management / contact management
Freshteam
Microsoft Dynamics 365
8.8
Workflow management
Freshteam
Microsoft Dynamics 365
8.4
Territory management
Freshteam
Microsoft Dynamics 365
8.2
Opportunity management
Freshteam
Microsoft Dynamics 365
8.6
Integration with email client (e.g., Outlook or Gmail)
Freshteam
Microsoft Dynamics 365
8.9
Contract management
Freshteam
Microsoft Dynamics 365
7.7
Quote & order management
Freshteam
Microsoft Dynamics 365
8.0
Interaction tracking
Freshteam
Microsoft Dynamics 365
8.4
Channel / partner relationship management
Freshteam
Microsoft Dynamics 365
8.0

Customer Service & Support

Freshteam
Microsoft Dynamics 365
8.4
Case management
Freshteam
Microsoft Dynamics 365
8.4
Call center management
Freshteam
Microsoft Dynamics 365
8.6
Help desk management
Freshteam
Microsoft Dynamics 365
8.3

Marketing Automation

Freshteam
Microsoft Dynamics 365
8.2
Lead management
Freshteam
Microsoft Dynamics 365
8.6
Email marketing
Freshteam
Microsoft Dynamics 365
7.7

CRM Project Management

Freshteam
Microsoft Dynamics 365
8.0
Task management
Freshteam
Microsoft Dynamics 365
8.2
Billing and invoicing management
Freshteam
Microsoft Dynamics 365
8.1
Reporting
Freshteam
Microsoft Dynamics 365
7.7

CRM Reporting & Analytics

Freshteam
Microsoft Dynamics 365
8.1
Forecasting
Freshteam
Microsoft Dynamics 365
8.2
Pipeline visualization
Freshteam
Microsoft Dynamics 365
8.0
Customizable reports
Freshteam
Microsoft Dynamics 365
8.1

Customization

Freshteam
Microsoft Dynamics 365
8.1
Custom fields
Freshteam
Microsoft Dynamics 365
8.4
Custom objects
Freshteam
Microsoft Dynamics 365
8.1
Scripting environment
Freshteam
Microsoft Dynamics 365
7.9
API for custom integration
Freshteam
Microsoft Dynamics 365
7.9

Security

Freshteam
Microsoft Dynamics 365
8.4
Single sign-on capability
Freshteam
Microsoft Dynamics 365
8.5
Role-based user permissions
Freshteam
Microsoft Dynamics 365
8.2

Social CRM

Freshteam
Microsoft Dynamics 365
7.8
Social data
Freshteam
Microsoft Dynamics 365
7.6
Social engagement
Freshteam
Microsoft Dynamics 365
8.0

Integrations with 3rd-party Software

Freshteam
Microsoft Dynamics 365
8.0
Marketing automation
Freshteam
Microsoft Dynamics 365
8.1
Compensation management
Freshteam
Microsoft Dynamics 365
7.9

Platform

Freshteam
Microsoft Dynamics 365
7.8
Mobile access
Freshteam
Microsoft Dynamics 365
7.8

Pros

Freshteam

  • Moving interviews through each stage. It helps keep you stay organized and no one falls through the cracks.
  • Communicating with people through the Freshteam email is easy and again it helps guide interviews through the process. It also reminds you to follow up with people when they will not move forward to the next stage.
  • The hiring manager can log in and see the progress and notes at all times. You can also load your different interview questions in so the entire hiring committee can have everything in one place.
Melissa Ritchie | TrustRadius Reviewer

Microsoft Dynamics 365

  • Some useful out-of-the-box features, like mass uploads of Leads from trade shows or when qualifying a Lead, CRM automatically creates the Opportunity, Contact, and Account for you, etc.
  • Really powerful customizations through the user interface to improve user experience. Things like Business Rules, for example, if Field A = 1, then Field B = 2 and Field C = 2, if Field A = 2, then Field B and Field C don't apply, so automatically hide them.
  • Or other functionality that improves user experience, like Business Process Flows. These walk users step by step through our business process, helping them know when certain actions should take place, and at what point other data is now required. We've used this extensively with our Lead to Opportunity to Quote to Order process, helping users understand the business process each step of the way.
  • Customizations built on top of the platform now called model-driven PowerApps. You can have connections to "typical" data, like Accounts, Contacts, or Opportunities, for example, but then connect that data to custom entities, records that only apply to your specific business. This is all done through the user interface and allows you to customize and automate specific line-of-business applications for your specific needs.
  • Behind the scenes, D365 CE is built on SQL. So the data conforms to industry standards and makes it much easier to interact with. Your developers and IT team will thank you.
Anonymous | TrustRadius Reviewer

Cons

Freshteam

  • Pipeline features need to be improved so that we can map out our recruitment process onto the platform.
  • Can we get options for embedding a carrier's web page into our existing website, to show all of our published jobs?
  • Implementing a simple UI to push our job into third party websites, or an API which helps us find most known job portals.
  • We need some assessment features for various jobs, including mine, so it will also a necessary part of every recruitment application.
ayush dwivedi | TrustRadius Reviewer

Microsoft Dynamics 365

  • Microsoft Dynamics 365 storage & license cost can prohibit some large deployments or even cost-sensitive small projects from using the platform (although I'm certain most deployments would realize a positive ROI if implemented correctly with process automation).
  • The cost and licensing document for Dynamics 365 is 61 pages and will take a rocket scientist to understand it. It's better to just have your Microsoft help estimate the cost if they are willing to help you that.
  • The documentation on how to first fully understand the Out of the Box default solution and settings is lacking or even non-existing. This has the potential to derail Dynamic 365 launches and implementations from the gitgo. Want to use an out of the box entity?.. well it's probably related to 5 other entities that require configuration and full understanding of it to successful implement. And you ask where is the laymen guide or instructions?... User groups and forums. In Summary, Microsoft can up its game in deployment training and supporting documentation.
  • Microsoft needs to incentivize more external platforms to build app connectors for easy integration, such as ZenDesk, Slack, Tableau, etc. Even the current connector apps such as Salesforce, MailChimp, Docusign are useless or don't work at all.
  • Several limitations inhibit successful Dynamics 365 deployments such as: limited number of Rollup field calculations (summarizing fields on child/related records), limited number rows that can exported to Excel via advanced find, Dynamics 365 files, log and database storage size limit is extremely small and will always require purchasing additional storage (for Online deployments).
  • New user buy-in or acceptance or system platform changes can be difficult if a solid change management plan isn't enacted.
  • Don't expect much help from Microsoft on implementation or solutions unless it's a technical flaw with the platform. Microsoft relies on their MVP partner network to consult for implementations at a hefty cost. Hiring a knowledgeable and savvy Dynamics 365 System Administrator can reduce the need for consultant support; of course, this is dependant upon many many variables.
Justin Pink | TrustRadius Reviewer

Likelihood to Renew

Freshteam

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 7.9
Based on 19 answers
CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
Chris Jensen | TrustRadius Reviewer

Usability

Freshteam

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 8.2
Based on 15 answers
Microsoft Dynamics 365 is reliable and easy to use. There are, however, some drawbacks. It has all the tools your sales team needs to track leads and make informed decisions based on reports. A knowledgeable and responsive support team was available whenever I needed it. The support team is enthusiastic and knowledgeable. Useful for customer relationship management (CRM). There is room for improvement when it comes to terminology.
Mst Rahima Khatun | TrustRadius Reviewer

Support Rating

Freshteam

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 8.9
Based on 8 answers
Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
Todd Jankowski | TrustRadius Reviewer

Implementation Rating

Freshteam

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.2
Based on 4 answers
We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
Sara Tsoodle | TrustRadius Reviewer

Alternatives Considered

Freshteam

Zoho recruitment is also a decent product but we liked Freshteam over that just because of a few added advantages that this is giving to us, namely, we are using other products from Freshworks like Freshconnect. Secondly, Zoho does have less customer base compared to Freshworks. Hence we choose Freshworks over Zoho.
Vicky Jindal | TrustRadius Reviewer

Microsoft Dynamics 365

Salesforce has more desirable functions than Microsoft Dynamics 365, at a competitive price. Its user interface is far more superior, it has more customization, easier customization, and out of the box it is more pleasing to the eye and to the end user. If the client doesn't have a deep-rooted connection with Microsoft I wouldn't leap to Dynamics 365.
Alexander Cooper | TrustRadius Reviewer

Contract Terms and Pricing Model

Freshteam

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 8.0
Based on 2 answers
I was asked some questions when considering our purchasing options about how we should use it and what we would use it for. With so much data and information out there, we have to make sure we are presenting it correctly to the managers or it will be lost on them. We don't spend nearly as much money on it as Salesforce, because we use less of their capabilities. It meets our needs and definitely provides a positive ROI.
Harrison Pershing | TrustRadius Reviewer

Professional Services

Freshteam

No score
No answers yet
No answers on this topic

Microsoft Dynamics 365

Microsoft Dynamics 365 9.0
Based on 1 answer
My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
Mst Rahima Khatun | TrustRadius Reviewer

Return on Investment

Freshteam

  • Increased number of interns we're able to hire which has really helped move the needle on special projects.
  • Decreased costs - we're using the free version.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365

  • It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
  • It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI
Anonymous | TrustRadius Reviewer

Screenshots

Microsoft Dynamics 365

Pricing Details

Freshteam

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Freshteam
8.8
Microsoft Dynamics 365
8.1

Likelihood to Renew

Freshteam
Microsoft Dynamics 365
7.9

Usability

Freshteam
Microsoft Dynamics 365
8.2

Support Rating

Freshteam
Microsoft Dynamics 365
8.9

Online Training

Freshteam
Microsoft Dynamics 365
7.5

Implementation Rating

Freshteam
Microsoft Dynamics 365
9.2

Contract Terms and Pricing Model

Freshteam
Microsoft Dynamics 365
8.0

Professional Services

Freshteam
Microsoft Dynamics 365
9.0

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