TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score9.2 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Todoist

    Score9.3 out of 10
    N/ADoist, a company boasting an entirely globally distributed workforce, offers Todoist, a project management platform emphasizing the needs of a distributed workforce. The application emphasizes tracking events over time with advanced closed task and progress reporting, with custom graphics for sharing or ease of review.

    $10

    per month per user

    Pricing
    FrontTodoist
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    Business
    $10
    per month per user
    Offerings
    Pricing Offerings
    FrontTodoist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.Discount available for annual billing.
    More Pricing Information
    Features
    FrontTodoist
    Incident and problem management
    Comparison of Incident and problem management features of Front and Todoist
    Feature
    Front
    7.6
    6 Ratings
    7% below category average
    Todoist
    -
    Ratings
    Organize and prioritize service tickets8.26 Ratings00 Ratings
    Subscription-based notifications6.74 Ratings00 Ratings
    Ticket creation and submission7.74 Ratings00 Ratings
    Ticket response7.74 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and Todoist
    Feature
    Front
    7.0
    6 Ratings
    13% below category average
    Todoist
    -
    Ratings
    External knowledge base7.06 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and Todoist
    Feature
    Front
    8.8
    4 Ratings
    9% above category average
    Todoist
    -
    Ratings
    Customer portal8.33 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.24 Ratings00 Ratings
    Help Desk CRM integration8.42 Ratings00 Ratings
    Best Alternatives
    FrontTodoist
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Google Tasks
    Score8.4 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Google Tasks
    Score8.4 out of 10
    Enterprises
    Kustomer
    Score8.7 out of 10
    Google Tasks
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontTodoist
    Likelihood to Recommend
    9.1
    (35 ratings)
    8.6
    (81 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (9 ratings)
    9.0
    (9 ratings)
    Support Rating
    9.8
    (5 ratings)
    8.6
    (31 ratings)
    User Testimonials
    FrontTodoist
    Likelihood to Recommend
    Front
    I think Front is very useful for every company with multiple teams working together on different emails from clients. Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy. Also would not recommend for teams that work is individualized, as team work is the main point of Front.
    Incentivized
    Read full review
    Todoist
    There have been lots of times when we need to add a new habit into our daily work routines, and having the option to do so in the To-Doist app on the very first screen is incredibly helpful. It's a good reminder, and I believe that professionals who truly appreciate and properly value the implementation of good habits would be very grateful for this feature. It's also a time saver because you don't have to manually type it in every day/week / etc.
    Incentivized
    Read full review
    Pros
    Front
    • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
    • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
    • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
    Incentivized
    Read full review
    Todoist
    • Free plan offers two viewing options and 4 color themes; paid plans offer more
    • Can integrate with Google Calendar, IFTTT, and Zapier apps
    • Viewing format is pretty uncomplicated, including sidebar, easy on the eyes
    • Importable and exportable data, emails
    • Optional beta testing opportunities (can opt in/opt out at any time)
    Incentivized
    Read full review
    Cons
    Front
    • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
    • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
    • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
    Incentivized
    Read full review
    Todoist
    • The Todoist application now works almost identically across all platforms. There is a minor improvement that I would like to see on iOS and that is the ability to show task count by custom filter.
    • In Board view, I want to be able to easily add sub-tasks to a parent task.
    • Besides those two minor improvements, I am extremely happy with the application.
    Incentivized
    Read full review
    Likelihood to Renew
    Front
    We are very happy with Front and don't anticipate changing
    Incentivized
    Read full review
    Todoist
    No answers on this topic
    Usability
    Front
    It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
    Incentivized
    Read full review
    Todoist
    Excellent features and concept, simple implementation, but the software is not very clear in training new users and communicating features. The occasional unexplained crash or freeze is not handled gracefully by the desktop software, requiring either the user or tech support to manually restart.
    Incentivized
    Read full review
    Support Rating
    Front
    The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
    Incentivized
    Read full review
    Todoist
    I've used Todoist for about three years now and I haven't needed to contact support, which I'm considering a 10 out of 10. Honestly, their platform is so easy to use that I never had to look up a knowledge base or forum to be able to do what I wanted in Todoist. So I'm not sure what their support system looks like or how it works, but I do know that if I haven't needed support, that's also a good sign!
    Incentivized
    Read full review
    Alternatives Considered
    Front
    This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run.
    Incentivized
    Read full review
    Todoist
    [Todoist: To-Do List & Task Manager] is significantly simpler and cheaper than most of the alternatives and doesn't complicate the management of tasks with a plethora of unnecessary features. While all the alternatives have strong feature sets, what Todoist does better than any of them is manage tasks, in theory the central point of them all.
    Incentivized
    Read full review
    Return on Investment
    Front
    • Saved our executive team considerable amount of time chasing support questions through different channels.
    • Gave our team clear accountability for who was lead on a support issue and how to escalate.
    • Customer regularly say our support is the best in the industry.
    Incentivized
    Read full review
    Todoist
    • Location-based reminders ensured that my staff didn't miss things when they went onsite with a customer. This has led to renewals on a regular basis.
    • Sharing of task visibility for managers with their direct reports has enhanced 1-on-1 meetings and ensured that field coaches kept focused
    • The cost of Todoist vs. the value it creates is a huge selling point for the software. For the price per user, I've found nothing that even comes close!
    Incentivized
    Read full review
    ScreenShots

    Front Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Todoist Screenshots

    Screenshot of Todoist's tasks, projects, and deadlines tracking.Screenshot of the task assignment interface.Screenshot of Todoist's project layouts, which allow users to switch between board, calendar or list to track progress and deliver projects on time.Screenshot of the task grouping and filtering feature. This can be done by personal and/or team projects to separate work and life, or to get an overview of both.Product screenshotScreenshot of the project folder organizing feature, used to organize projects by client, department, initiative, or goals.