Gainsight CS vs. Khoros CX Insights
Gainsight CS vs. Khoros CX Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
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More Pricing Information |
Gainsight CS | Khoros CX Insights | |
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Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Khoros CX Insights | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Khoros CX Insights | |
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Likelihood to Recommend | 8.5 (223 ratings) | 7.3 (1 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Khoros CX Insights | |
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Likelihood to Recommend | Gainsight | Khoros (Formerly Spredfast + Lithium) |
Pros | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Cons | Gainsight | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Usability | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Performance | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Support Rating | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Online Training | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Implementation Rating | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
Alternatives Considered | Gainsight | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Gainsight | Khoros (Formerly Spredfast + Lithium) No answers on this topic |
ScreenShots | Gainsight CS Screenshots | Khoros CX Insights Screenshots |