Gainsight CS vs. Nicereply
Gainsight CS vs. Nicereply
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
Nicereply | N/A | Nicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net… | $39 Up to 3 agents and 100 responses / month |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | All features All integrations Unlimited number of surveys Unlimited surveys sent | ||||||||||||||
More Pricing Information |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | Nicereply | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | Nicereply | |
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Likelihood to Recommend | 8.5 (223 ratings) | - (0 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | Nicereply | |
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Likelihood to Recommend | Gainsight | Nicereply No answers on this topic |
Pros | Gainsight | Nicereply No answers on this topic |
Cons | Gainsight | Nicereply No answers on this topic |
Likelihood to Renew | Gainsight | Nicereply No answers on this topic |
Usability | Gainsight | Nicereply No answers on this topic |
Performance | Gainsight | Nicereply No answers on this topic |
Support Rating | Gainsight | Nicereply No answers on this topic |
Online Training | Gainsight | Nicereply No answers on this topic |
Implementation Rating | Gainsight | Nicereply No answers on this topic |
Alternatives Considered | Gainsight | Nicereply No answers on this topic |
Return on Investment | Gainsight | Nicereply No answers on this topic |
ScreenShots | Gainsight CS Screenshots | Nicereply Screenshots |