Gainsight CS vs. parcelLab
Gainsight CS vs. parcelLab
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month | |
parcelLab | N/A | parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world. | N/A |
Gainsight CS | parcelLab | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
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Gainsight CS | parcelLab | |
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Top Pros | No answers on this topic | |
Top Cons |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Gainsight CS | parcelLab | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight CS | parcelLab | |
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Likelihood to Recommend | 8.5 (223 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 6.8 (14 ratings) | - (0 ratings) |
Usability | 8.2 (24 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Performance | 6.4 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (134 ratings) | - (0 ratings) |
Online Training | 5.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 6.3 (6 ratings) | - (0 ratings) |
Configurability | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 7.3 (1 ratings) | - (0 ratings) |
Vendor post-sale | 6.4 (1 ratings) | - (0 ratings) |
Gainsight CS | parcelLab | |
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Likelihood to Recommend | Gainsight | parcelLab |
Pros | Gainsight | parcelLab |
Cons | Gainsight | parcelLab |
Likelihood to Renew | Gainsight | parcelLab No answers on this topic |
Usability | Gainsight | parcelLab No answers on this topic |
Performance | Gainsight | parcelLab No answers on this topic |
Support Rating | Gainsight | parcelLab No answers on this topic |
Online Training | Gainsight | parcelLab No answers on this topic |
Implementation Rating | Gainsight | parcelLab No answers on this topic |
Alternatives Considered | Gainsight | parcelLab |
Return on Investment | Gainsight | parcelLab |
ScreenShots | Gainsight CS Screenshots | parcelLab Screenshots |