Genbook vs. vCita

Genbook

vCita

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Genbook	Score 10.0 out of 10	Small Businesses (1-50 employees)	Genbook is appointment scheduling software from the company of the same name in San Francisco, California.	$25 Per 1 user, Per month
vCita	Score 9.7 out of 10	N/A	vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…	$29 per month

Pricing

Genbook

vCita

Editions & Modules

Solo (annual): $25
Per 1 user, Per month
Team (annual): $49
Per 2-5 users, Per month
Company (annual): $83
Per 6-12 users, Per month

Essentials: $29
per month
Business: $59
per month
Platinum: $99
per month

Offerings

Pricing Offerings
Genbook	vCita
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

No hidden surprises. No contracts. No risks. Just value for money. Every plan includes all features.

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More Pricing Information

Community Pulse
	Genbook	vCita
Considered Both Products	Genbook No answer on this topic	vCita Samuel Reynolds Chief consultant Chose vCita I think only Acuity Scheduling rivals vCita. One weak point for vCita is that the others have a better link for reviews on social media and beyond than vCita. Incentivized Helpful?
Top Pros	Pro Appointment reminders Pro Set up Pro Credit card	Pro Appointment scheduling Pro Easy to use Pro Easy for clients
Top Cons	Minus Client data Minus End user Minus Payment system	Minus Credit card Minus Credit card information Minus Business needs

Features

Genbook

vCita

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Genbook - Ratings	vCita 8.8 5 Ratings 14% above category average
Customer data management / contact management	00 Ratings	9.55 Ratings
Workflow management	00 Ratings	8.04 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Genbook - Ratings	vCita 7.0 3 Ratings 8% below category average
Email marketing	00 Ratings	7.03 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Genbook - Ratings	vCita 8.0 5 Ratings 5% above category average
Billing and invoicing management	00 Ratings	9.05 Ratings
Reporting	00 Ratings	7.03 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Genbook - Ratings	vCita 6.8 7 Ratings 11% below category average
Custom fields	00 Ratings	6.67 Ratings
API for custom integration	00 Ratings	7.02 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Genbook - Ratings	vCita 8.6 7 Ratings 14% above category average
Mobile access	00 Ratings	8.67 Ratings

Security

Comparison of Security features of Product A and Product B
	Genbook - Ratings	vCita 9.7 6 Ratings 15% above category average
Role-based user permissions	00 Ratings	9.76 Ratings

Best Alternatives
	Genbook	vCita
Small Businesses	vCita Score 9.7 out of 10	Salesmate Score 9.8 out of 10
Medium-sized Companies	Chili Piper Score 8.8 out of 10	Creatio Score 9.1 out of 10
Enterprises	Zoom Score 8.2 out of 10	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Genbook	vCita
Likelihood to Recommend	10.0 (8 ratings)	9.7 (10 ratings)
Likelihood to Renew	10.0 (1 ratings)	- (0 ratings)
Usability	10.0 (1 ratings)	9.5 (4 ratings)
Support Rating	9.4 (5 ratings)	8.5 (4 ratings)
Implementation Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Genbook	vCita
Likelihood to Recommend	Genbook I never had to reach out for any help with the system, there was really good information on how to use Genbook. Any time a new feature was out, the how-to video was right there with it. I hate that Genbook merged with Booksy, I've had nothing but issues with Booksy, There's no customer service at all, on any forms of communication if you need help with Booksy. Charmin C. Cody Owner/Aesthetician Read full review	vcita It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing. Incentivized WN William Niffen Partner Read full review
Pros	Genbook Manufactured time for my more essential job duties as owner It requires a credit card for all scheduling. Takes away the whole ask awkwardness. Sifts out the not so serious purveyors of massage and keeps those that are. Provides gift certificate purchase in increments or whole amounts. Saves me time. Incentivized Jon Borges Licensed Massage Practitioner Read full review	vcita Great for online appointment bookings. Good for taking payments. Good for onboarding new clients. Integrates with your website. Integrates with Facebook Pages. Incentivized David Cook Owner Read full review
Cons	Genbook The end user’s (the customer's online booking view) is cumbersome and not very appealing in appearance. Email to your book of business via Genbook is missing. Incentivized Sheila Bowen Owner Read full review	vcita Payment collection: We want to have an option to allow clients to choose the amount they wish to pay. Improved ease of use with forms. Incentivized John Stroud Senior Coach Read full review
Usability	Genbook Genbook is an amazing online platform and easy to use and work with on the go. Incentivized SA Sizzly Auer Owner and Provider Read full review	vcita Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work). Incentivized WN William Niffen Partner Read full review
Support Rating	Genbook Always friendly and quick to respond. Incentivized Rebecca Taylor Shaw, CCH Founder Read full review	vcita I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours. Incentivized Samuel Reynolds Chief consultant Read full review
Implementation Rating	Genbook amazing work Incentivized SA Sizzly Auer Owner and Provider Read full review	vcita No answers on this topic
Alternatives Considered	Genbook AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars. Incentivized Jason Moore, L.Ac. Owner - Licensed Acupuncturist Read full review	vcita I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific. Incentivized Christopher Cater Training Specialist Read full review
Return on Investment	Genbook Save me money. I do not need to hire a receptionist. People book directly online often without ever speaking with me. People can book at all hours of day or night. Incentivized Rebecca Taylor Shaw, CCH Founder Read full review	vcita I have no clue I'm assuming that we would not have people making appointments with us if we didn't have this service Incentivized Denise Deem Marketing and Business Development Manager Read full review
ScreenShots	Genbook Screenshots	vCita Screenshots